Got updates from ordering to delivery, so I knew the delivery was progressing. The pans were delivered in excellent condition as expected. First thing I tried was a fried egg, no sticking and it slid... Toon meer
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Lees wat reviewers zeggen
Not easy to work out site and discount codes but otherwise straightforward. Obviously haven’t got them yet but looking forward to them arriving. Did look at other makes but overall these seemed the be... Toon meer
Bedrijf heeft geantwoord
Easy trouble free ordering. Ordered the 11" frying pan and received a 5% discount. Drops a star because of the discount offers at the end of the purchase. I was offered 10% off the same pan as an addi... Toon meer
Extremely good product, looking forward to using it. Also gifting to my sons for cooking safely for their families. Ordering very straight forward, thank you.
Bedrijfsgegevens
Geschreven door het bedrijf
We started Longwell & Co. because the cookware industry has a dirty secret: most 'non-stick' pans leach chemicals into your food. We chose a different path: pure titanium, no coatings, no compromise.
Contactgegevens
Verenigd Koninkrijk
- info@longwellco.com
- longwellco.com
4,2
Goed
213 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very nicely displayed and found me a…
Very nicely displayed and found me a bargain 😊
6 september 2026
Review zonder uitnodiging
Scam scam scam
Scam scam scam. Item never received. DO NOT BUY
6 september 2026
Review zonder uitnodiging
Antwoord van Longwell & Co.
Hi Inky,
We’re sorry to hear that your order hasn’t reached you and understand how concerning that must be, particularly when you’re still waiting for your purchase.
We’d just like to reassure you that Longwell & Co. is certainly not a scam, and we’d really appreciate the opportunity to look into your order and clarify exactly where things stand.
Please feel free to reach out to our Support Team at customer@longwellco.com with your order details, and we’ll be happy to check the latest update and provide you with the information directly.
We hope to hear from you so we can get this properly looked into for you.
Warm regards,
Longwell & Co. Support Team
Extremely good product
Extremely good product, looking forward to using it. Also gifting to my sons for cooking safely for their families.
Ordering very straight forward, thank you.
6 september 2026
Review zonder uitnodiging
I have been looking for a good pan for…
I have been looking for a good pan for a while, finally found what I was looking for!
6 september 2026
Review zonder uitnodiging
kept well informed on delivery
kept well informed on delivery, product well rapped and protected.
3 september 2026
Review zonder uitnodiging
All good thank you
6 september 2026
Review zonder uitnodiging
As good as they claim, very satisfied
Got updates from ordering to delivery, so I knew the delivery was progressing. The pans were delivered in excellent condition as expected. First thing I tried was a fried egg, no sticking and it slid straight out of the pan. Next day I went for a couple of thick cut steaks, the need for a lower heat setting meant no smoking or subsequent fanning of smoke alarms. The results were delicious, and the pan cleaned up beautifully in warm soapy water. After decades of searching for the perfect pan, looks like I may have found it. Have a quick read of the leaflet, follow the suggestions, I am sure you will be as satisfied as I am.
6 september 2026
Review zonder uitnodiging
Easy to navigate website.
Easy to navigate website.
Look forward to receiving the pan
6 september 2026
Review zonder uitnodiging
Excellent service
Excellent service ! Excellent pans ! Highly recommend !
6 september 2026
Review zonder uitnodiging
Worth waiting gor
It did take a while to be delivered but is doing what the company promised. I love my frying pan, its s please to use.
6 september 2026
Review zonder uitnodiging
Goods not arrived
Goods not arrived. As required by U.K. law, their website does not display its contact telephone number, VAT number or Companies House registration number. There is no such company registered with Companies House. It also does not appear to have a presence at the office building at the address listed on their website. There is no such person as James Harrington, a Michelin starred chef or restaurant called The Copper Elm in London as quoted in their advertising. Don’t buy from this company.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Longwell & Co.
Hi Mark,
Thank you for taking the time to share your concerns. We completely understand why you would want to look into a company carefully, particularly when you’ve experienced a delay with your order.
We would, however, like to gently clarify that some of the conclusions in your review are not an accurate reflection of Longwell & Co. or how we operate. We are a genuine business, and we take both our customers and the information we provide about our products very seriously.
As your main concern appears to be that your order has not arrived, we’d really like the opportunity to look into this for you directly rather than leave you without answers. Please contact our Support Team at customer@longwellco.com with your order details, and we’ll be happy to check the latest status and provide you with a clear update.
We appreciate you bringing your concerns to our attention and hope we can assist you personally.
Warm regards,
Longwell & Co. Support Team
Apart from a slight delay in delivery
Apart from a slight delay in delivery, my Longwell experience has been super. Very professional with regular follow up emails to keep me updated. My saucepan and lid are very impressive and I believe in their longevity!
6 september 2026
Review zonder uitnodiging
Easy to order
Easy to order - fab price - can’t wait for it to arrive !
6 september 2026
Review zonder uitnodiging
Spot on!
I have been looking for a pan like this for some time and general stores do not stock them.
5 september 2026
Review zonder uitnodiging
This is a scam trader. No evidence of Japan - everything points to China
There are very mixed reviews. From my own experience I’m in the scam group. Ordered paid; emails received & despatch notice received. Tracking stalled. It’s not moved for 7 days. Today received a long rambling email. Excuse mail problems in your area. Bullshit - according to courier postage paid but no parcel received by them. This is not a locker drop, but counter drop. So I know item has NOT been despatched. Interesting I hate Shop, but they are registered with them. Even they have no info so have triggered them. I’m recovering my payment direct from my cc company.
Not confident that 5* reviews are legitimate. Reporting to Trustpilot to investigate.
Website is reported as very recent!!!!
29 augustus 2026
Review zonder uitnodiging
Antwoord van Longwell & Co.
Hi Ana,
Thank you for taking the time to share your experience and for explaining your concerns in detail. We understand that a delay in tracking can understandably cause concern, particularly when you’re expecting an order to move through the courier network.
We would, however, like to gently clarify that the suggestion that Longwell & Co. is a scam trader or that our products are being misrepresented is not accurate. Longwell & Co. is a British company, and we stand behind the information we provide about our cookware and our business.
Tracking can sometimes take a little time to update between dispatch and the courier’s first scans, but we’d much rather look at your particular order than leave you having to make assumptions about what has happened.
Please reach out to our Support Team at customer@longwellco.com with your order details. We’ll be happy to check this personally, clarify where your order currently stands, and assist you with any concerns you may have.
Warm regards,
Longwell & Co. Support Team
The first piece of magnetic titanium in the world.
Very long delivery, if this pan is titanium, why does a magnet stick to it?
I can only assume it’s an iron base pan with a titanium coating.
21 augustus 2026
Review zonder uitnodiging
Looks like the face book ads wiped
Looks like the face book adverts have been wiped bar one and none posted in last few weeks. I have been quoted £50 delivery charge to send back or 10% reduction, later upped to 15% to keep. So also passed to trading standards as there are too many anomalies in their advertising as pointed out by so many folk. They seem to have stopped replying to my e mails as well so maybe TS have been on the case. tracking shows originated in Ningbo, China
4 september 2026
Review zonder uitnodiging
Antwoord van Longwell & Co.
Hi Allan,
Thank you for sharing your concerns. We understand why the return arrangements and the tracking information may have caused some frustration, and we’d like to clarify a couple of points.
The 15% offer was provided as a goodwill gesture to help resolve the matter without requiring you to go through the return process. It was not a requirement for you to accept the product or an indication that you were being charged a return fee.
We’d also like to clarify that we do not send our products from China, and we’re sorry if the tracking information has given you a different impression.
We have replied to your emails and would genuinely like to get this resolved with you directly. If you haven’t seen our response, please have a quick look in your spam or junk folder, as it may have been filtered there.
Please feel free to continue the conversation with our Support Team, we’ll be happy to assist and work through this with you.
Warm regards,
Longwell & Co. Support Team
It took weeks for my pots to arrive…
It took weeks for my pots to arrive then they were delivered over 2 days. Not in boxes like it shows you but wrapped in bubble wrap in plastic bags. Was disappointed with that for a start. Then the free gifts. It shows you a full set of chopping boards but you only get one very deceiving and the same with the mixing bowls you only get one. Dont like being deceived makes you wonder about the person or people doing the deceiving WHY? Why not just show one chopping board as a free gift and one mixing bowl as a free gift. I think I already know the answer to that. Deceived. The pans have been ok no better than the ones I already have tho.
5 september 2026
Review zonder uitnodiging
Rubbish and no refunds
Pan took weeks and weeks to arrive. Doesn’t work at all despite following instructions. If you complain they offer you £6! When you spent over £60. I’m throwing it in the bin
5 september 2026
Review zonder uitnodiging
Antwoord van Longwell & Co.
Hi Nicky,
Thank you for sharing your experience. We’re sorry to hear that the delivery took longer than expected and that the pan hasn’t performed as you hoped, despite following the care and preparation instructions.
We’ve reached out to you directly as we’d genuinely like the opportunity to understand what has gone wrong and work towards a proper resolution with you. Please check your inbox for our message, and if you don’t see it there, it may be worth checking your spam or junk folder as well.
We appreciate you giving us the opportunity to address this personally, and we hope we can turn this experience around for you.
Warm regards,
Longwell & Co. Support Team
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