I had seen some flights on skyscanner and when going to book the flights through flight catcher and error repeatedly appeared. I decided to ring them directly and the process was unbelievably smooth.... もっと見る
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Found a good deal on Skyscanner, Rang flightcatcher Customer Service, Spoke to Sarang, Pretty Straight forward booked my ticket, Paid for the fare and received my Ticket in 30 minutes or So, Can't f... もっと見る
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The initial person was very helpful and polite. After booking and payment was made I then got a call from another person asking if we wanted to book our seats, as its not guaranteed we will sit togeth... もっと見る
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Excellent Customer service by Yakshan He was very helpful and prompt in dealing with my query and request. Very well spoken. Wish everyone was at his level with customer service. Thank you.
企業が回答しました
企業情報
当該企業による記述
flightcatchers.com is an e-commerce company offering online travel products and services including flights, hotels and packages. We are a part of Polani Travel Ltd, originally a family-run business established in 1965. Today we have over 50 years of experience and have firmly established ourselves as one of the key players in the UK travel industry. Over the years, we have developed our expertise and negotiated special discounts with our suppliers to provide you with the best customer experience possible at affordable rates. We have recently invested heavily in our technology to ensure that we provide you with a simple and hassle free online experience. However, we also recognise that our customers may want to speak to someone personally about their travel requirements so we have professionally trained staff ready to assist you 7 days a week.
連絡先
84 Kingsley Road, TW3 1QA, Hounslow, 英国
- 02071831816
- info@flightcatchers.com
- flightcatchers.com
4.7
優良
2万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 99％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The initial person was very helpful and…
The initial person was very helpful and polite. After booking and payment was made I then got a call from another person asking if we wanted to book our seats, as its not guaranteed we will sit together. He was asking for £140 each. That really put a damper on our, otherwise, happy moment.
2026年7月17日
Flightcatchers からの回答
Dear Karen,
Thank you for your feedback.
We're pleased to hear your initial experience with our team was helpful and polite. We're sorry that the follow-up call regarding optional seat selection left you feeling disappointed.
Seat selection is an optional service offered by the airline, and we appreciate your comments. We'll share your feedback with the relevant team to help improve how we communicate these options.
We hope you have a wonderful trip.
Kind regards,
Customer Care Team
Excellent Customer service by Yakshan …
Excellent Customer service by Yakshan
He was very helpful and prompt in dealing with my query and request. Very well spoken.
Wish everyone was at his level with customer service.
Thank you.
2026年7月22日
Flightcatchers からの回答
Dear Customer,
Thank you for your wonderful feedback.
We're delighted to hear that Yakshan provided you with excellent customer service and was helpful, prompt, and professional in assisting with your query and request. Your kind words are greatly appreciated, and we will be sure to pass your compliments on to Yakshan.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Flightcatchers からの回答
Dear Beatrice,
Thank you for your kind feedback. We are delighted that you take time to leave a review for our customer services.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
shahneel brother was very coorprative
shahneel brother was very coorprative
it was very first experince with flightcacher and it was good
2026年7月22日
Flightcatchers からの回答
Dear Muhammad Waleed,
Thank you for your wonderful feedback.
We're delighted to hear that your first experience with Flightcatchers was a positive one and that Shahneel provided you with such cooperative and helpful assistance throughout the booking process.
We truly appreciate your kind words and will be sure to pass your compliments on to Shahneel. We look forward to assisting you again in the future.
Best regards,
Customer Care Team
SUFFIAN
He is really kind and helpful. He is perfect in his work. He just searched accordingly my dates and offered me best ticket in perfect price. I really recommend him.
Five star for Suffian.
2026年7月10日
Flightcatchers からの回答
Dear Syeda Nazia Naseem,
Thank you for your wonderful feedback.
We're delighted to hear that Suffian provided you with kind, helpful, and professional assistance in finding the best ticket for your preferred travel dates at a great price. Your recommendation and kind words mean a great deal to us, and we will be sure to pass your compliments on to Suffian.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
i am very happy with booking…
i am very happy with booking process,service and customer service of flightcatchers .
specially travel consultant Mr Mukesh Kumar he was very helpful and polite i had very good talk with him.
2026年7月22日
Flightcatchers からの回答
Dear Mehtab,
Thank you for your kind feedback. We are delighted that you take time to leave a review for our customer services.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Avoid
Avoid, avoid, avoid. Pay a little extra and book directly with airlines. Not a problem if your flights go as planned but if any cancellations they will not refund. Now waiting almost 5 months for money and have had to do chargeback throughmy bank. Customer care - don't care. I made the mistake of looking at Trust Pilot for reviews. Must be fixed. Look anywhere else and the reviews are awful. So regret using this company.
2026年3月1日
自発的なレビュー
Flightcatchers からの回答
Dear Kathy Melvin,
Thank you for taking the time to share your feedback. We are sorry to learn that you are dissatisfied with your experience.
We appreciate that waiting for a refund can be frustrating. However, the refund in your case has not been delayed by Flightcatchers. The delay is due to the operating airline's refund processing, which has been significantly impacted by the exceptional backlog following the disruption in the Middle East. As an intermediary, Flightcatchers can only remit refunds once they have been authorised and received from the airline.
As the delay arises from the operating airline's refund processing rather than any action or inaction by Flightcatchers, initiating a chargeback against the travel agent may not assist in expediting the airline's refund process. Chargeback proceedings are managed independently by the card issuer and the merchant's acquiring bank and may affect the normal handling of the refund whilst the dispute remains ongoing.
We remain available to resolve this matter amicably and kindly invite you to contact our Customer Care Team at customercare@flightcatchers.com with your Flightcatchers booking reference so that we can review your case and provide you with a further update.
Best regards,
Customer Care Team
Abdullah Majid was so helpful
Abdullah Majid was so helpful, ask for him he will look after you
2026年7月22日
Flightcatchers からの回答
Dear Customer,
Thank you for your wonderful feedback.
We're delighted to hear that Majid provided you with kind, helpful, and professional assistance in finding the best ticket for your preferred travel dates at a great price. Your recommendation and kind words mean a great deal to us, and we will be sure to pass your compliments on to Majid.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Best customer service
2026年7月22日
Flightcatchers からの回答
Dear Ramzan,
Thank you for your kind feedback. We are delighted to hear that our team provided you with helpful and patient service throughout your booking experience.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
I had seen some flights on skyscanner…
I had seen some flights on skyscanner and when going to book the flights through flight catcher and error repeatedly appeared. I decided to ring them directly and the process was unbelievably smooth. Murad was so helpful. He clarified everything and gave me piece of mind. Murad assisted from the beginning in find. The flights i wanted all the way through to booking and making the payment. Thank you so much Murad!
2026年7月22日
Flightcatchers からの回答
Dear Haroon Bashir,
Thank you for your wonderful feedback.
We're delighted to hear that Murad was able to assist you after you experienced difficulties booking online. It's great to know he made the process smooth, clarified everything, and supported you from finding your preferred flights through to completing your booking and payment with confidence.
We truly appreciate your kind words and will be sure to pass your compliments on to Murad. We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Great service I received from Mr Anis…
Great service I received from Mr Anis and Ammanullah sheikh
2026年7月22日
Flightcatchers からの回答
Dear Aryan,
Thank you for your kind feedback. We are delighted that you take time to leave a review for our customer services.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Great experience once again with…
Great experience once again with Flightcatchers. Badr and Aliyan were very patient and helpful with a complex booking. Great performance. Many thanks to both. Will trust to book with Flightcatchers again in the future.
2026年7月22日
Flightcatchers からの回答
Dear Adnan Hanid-Awan,
Thank you for your wonderful feedback.
We're delighted to hear that you had another great experience with Flightcatchers and that Badr and Aliyan provided you with patient and helpful assistance throughout your complex booking. Your trust and kind words mean a great deal to us.
We will be sure to pass your compliments on to Badr and Aliyan. We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Found a good deal on Skyscanner
Found a good deal on Skyscanner, Rang flightcatcher Customer Service, Spoke to Sarang, Pretty Straight forward booked my ticket, Paid for the fare and received my Ticket in 30 minutes or So,
Can't fault the company Thanks once again
2026年7月22日
Flightcatchers からの回答
Dear Mohammed Arif,
Thank you for your wonderful feedback.
We're delighted to hear that you found a great fare and that Sarang made your booking process straightforward and efficient. It's great to know you received your ticket promptly and had such a positive experience.
We truly appreciate your kind words and will be sure to pass your compliments on to Sarang. We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Thank u so much Akbar for helping me…
Thank u so much Akbar for helping me today with my flight booking and ur patience .. highly recommended
Eman
2026年7月22日
Flightcatchers からの回答
Dear Eman,
Thank you for your wonderful 5-star review.
We're delighted to hear that Akbar was able to assist you with your flight booking and that you appreciated his patience. We'll be sure to share your kind words with him.
Thank you for your recommendation. We look forward to assisting you again.
Kind regards,
Customer Care Team
Flightcatchers からの回答
Dear Eddy Adam,
Thank you for your kind feedback.
We're delighted to hear that you found the booking process easy and were happy with our service. Your support means a lot to us, and we look forward to assisting you again in the future.
Kind regards,
Customer Care Team
Flightcatchers からの回答
Dear Farooq,
Thank you for your feedback.
We truly appreciate you taking the time to recognize Muhammad Anees. We will be sure to share your appreciation with him.
We look forward to assisting you again in the future.
Kind regards,
Customer Care Team
Flightcatchers からの回答
Dear Customer,
Thank you for your kind 5-star review.
We're delighted to hear you were happy with our service, pricing, and customer support. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Kind regards,
Customer Care Team
Anees was very helpful and patient…
Anees was very helpful and patient whilst I was booking flights via telephone 5 stars
2026年7月22日
Flightcatchers からの回答
Dear Andrew Fros,
Thank you for your wonderful 5-star review.
We're delighted to hear that Anees was helpful and patient while assisting you with your flight booking. We'll be sure to share your kind words with him.
We truly appreciate your support and look forward to serving you again.
Kind regards,
Customer Care Team
Booked a flight in my name instead of…
Booked a flight in my name instead of my daughter’s and ended up with two tickets in my name. I called them for a complete name change and they sent me an email immediately advising me to cancel and they would issue a refund. The agent asked me to write go ahead without reading and I did only to quickly glance through and see that they would refund only £150 to £240 out of £1290 and I immediately asked that he didn’t cancel any flights. The agent kept saying that the airline would cancel both tickets due to two name booking but I insisted that he didn’t cancel still. I was followed up with constant calls despite asking that he didn’t call me and emails. This put my back up and I refused to engage this agency. I started calling around only for the airline to charge me £250 and changed my ticket.
2026年7月15日
自発的なレビュー
Flightcatchers からの回答
Dear Olga Katongo,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations.
Following your enquiry, our team explained the options available in accordance with the airline's fare conditions. The cancellation option and the applicable refund amount were provided for your consideration only, and no cancellation or refund was processed without your confirmation.
As your booking contained two tickets issued under the same passenger name, our team also advised you of the potential implications in line with the airline's policies. We understand that you subsequently contacted the airline directly, who offered an alternative solution by changing the booking upon payment of the applicable airline fee.
Should you wish us to review your concerns further, please contact our Customer Care Team at customercare@flightcatchers.com with your booking reference. We will be happy to investigate the matter thoroughly.
Best regards,
Customer Care Team
We had a little bit issue but the…
We had a little bit issue but the customer service managed to get it sorted for us
2026年7月21日
Flightcatchers からの回答
Dear Shorish,
Thank you for your kind feedback. We are delighted that you take time to leave a review for our customer services.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
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