Costco Recensioni 

I needed to purchase more than the online limit of a grocery product and obtain a VAT invoice.

Online Customer Services told me to buy from the warehouse. The warehouse then told me to buy online because they cannot issue VAT invoices. Online purchases are limited to four units, so I was sent in circles with no solution.

I wasn't asking for special treatment—I just wanted a clear answer. Instead, neither department took ownership of the issue or explained how a customer is supposed to proceed.

Very disappointing customer service.

costco is fire pricing is lit fr not 5 cuz I have to travel 10 miles every time from where my crib is

Simply trying to renew membership. I have called and left messages as requested, no call backs. I just need to know whether my account has been set up? I cannot access the store website or anything until that is established.
I'm also unable to access my account via the website to renew online. I've changed my password several time and used a different browser. nothing has worked. I finally received an email asking whether to amalgamate my new membership no with the old membership - no response. Payment has been taken immediately though - over a week ago now

Just in derby they giving to costumers full rubbish water quality and nobody complained about water bottles and quality- in Leicester and Birmingham or all Costco in world they have good water and bottles quality but in derby full rubbish water quality

I love shopping at Costco and been member since it opened in UK. Their glasses, service is very poor and staff can be rude and not helpful. The new glasses keep getting smudged & dirty and require cleaning too often. the wearer does not wear makeup so what is wrong here? Been wearing glasses since age of 14 and for last 60 years so why getting smudged this time? Costco staff not helpful

If I could give this 0 stars I would. Terrible customer service at the refund tills and over the phone. Not helpful at all. Waste of my time even when speaking to the store over the phone before coming into store could have saved me my time and journey but they was very unhelpful

UNFAIR HOLD POLICY: I have been getting fuel at Costco for over 40 years and was shocked to see a $100 transaction pending against my bank account for a single fuel trip. My actual receipt was only $21.21, meaning Costco's system restricted $78.79 of my own money. Forcing customers to wait for bank processing times just to access their own remaining balances is a terrible customer service policy. Members should be explicitly warned about this before purchasing.

Costco is great the only problem is the staff in the kitchen are very slow serving the customers, in old Trafford Manchester. plus dirtiest work overalls wiping there hands on it, the kitchen is very dirty environment healthy inspectors should be aware of the unclean kitchen, food spills all over the food, hot dog wasn't cook properly rock hard.

Went in for 4x tyre changes and they damaged every single wheel with scratches and dents. I signed off without checking by removing the dirt and am furious and embarrassed for being so naive and stupid.

Costco sold me a Bosch dishwasher that had a hole at the bottom and had been previously repaired — completely unacceptable for a supposedly new product. Even after a Bosch engineer confirmed the repair, Costco has refused to process my refund, claiming the engineer’s report is vague. Instead of resolving the issue, they keep pushing me back to Bosch. This lack of accountability and clarity is not what I expect from Costco, and the experience has been extremely frustrating.

Totally disgusting to profiteer of a heat wave.

Been to Costco as I always get bottled water for home and my office for both staff and visitors.

They’ve kept the price the same and literally more than half the pack size.

Whilst we have this heat wave, they are charging a premium now for what is half the volume.

If this is their business practice, I think is extremely poor profiteering when people need water, especially with the issues of this heat wave.

The service in Saint Helens is appalling.

There is clearly a lack of management ability within this store, cues, disorganized, fresh food, service, near the hotel totally disorganized and members of staff really should change their overalls if dirty.

How very disappointing today

Worse than bad. Nearly £1000 spent on a shed, it's faulty and they won't sort it out or respond to emails. Don't ask me to email, done it an no reply.

Id give less if I could. We spend over 350 pound at cosco not knowing that on Saturdays you only get a 90 mins because it's match days. We have now received a fine in the post of £100 pound am afraid ill be revoking my membership and will do my shopping at macros from now on
Kind regards Martin

I am very frustrated. I bought an item online on 16th June. Costco took my money, their delivery company Kenetics said they would deliver the item on 29th June and then never delivered my item. I cancelled days at work to stay at home to wait for their promised delivery and they never came. They gave me a 2nd delivery date for 30th June and I cancelled another work day to stay at home waiting and they never turned up. Both occasions no one from Kinetics or Costco called me to explain or apologise. I had to be the one chasing up only to find out that the product was out of stock. They said they will email me when back in stock. Later they sent email to say product is expected back on 6th July. No one communicated me and again I called in to complain on 10th July and requested this to be escalated to Head of customer services. I informed them that the lack of communication is very frustrating especially after I paid for an item and it is not being delivered. Why did they not even indicate on the website in thr first place that the item is unavailable. Of they had indicated it is not available I would have had the choice to go and seek alternative suppliers but they took my money,.knowing that the product os out of stock and worse they do not communicate.

Just called to make a stock enquiry, appalling customer service delivered by Milton Keynes warehouse. Advised shows 3 in stock, but might not be there. Asked if she can find out whether there is stock and she replied, NO!!

Q - For Milton Keynes - Is there a good reason to renew my membership, when you treat members like this?

Costco Wholesale Sunbury-on-Thames

For all its reputation for bulk bargains, this branch delivers a frustrating, overhyped experience that makes the membership fee feel like a total waste of money.

Parking is a nightmare — I’ve spent 25+ minutes circling for a spot on a Saturday. Inside, aisles are cluttered with stock blocking the way, hard to pass with trolleys, and impossible for pushchairs or mobility aids.

Queues are indefensible. There’s no proper working self-checkout, staffed lanes are rarely all open, and waiting 40+ minutes to pay is normal. The exit receipt check adds more unnecessary delay, with random stops for no clear reason.

Rude Staff — And Manager Paul Is Completely Unfit

Service is abysmal: staff are rude, unhelpful, act like serving customers is a burden, and speak with pure disrespect.

Worst of all is manager Paul — he’s totally unsuitable for the job. I can’t understand how he got this position; he lacks basic ability, professionalism and decency. He sets the terrible tone: dismissive, won’t listen, arrogant, uncooperative, and never resolves anything. You can’t expect good service when the person in charge is this wrong for the role.

Regular Overcharging — And No Fair Resolution

This branch regularly charges you for things you never bought. I bought exactly 3 cases of water but was charged for 4. This isn’t a one-off — it seems standard practice, so always check your receipt carefully.

When I spoke to Paul about their mistake, he blamed me, and said my only option was to queue behind around 20 people just to get my money back — even though it wasn’t my fault at all.

“Savings” Are A Myth

Most bulk items work out more expensive per unit than at Asda, Aldi or Sainsbury’s. Buying large packs also leads to lots of waste — fresh food spoils fast, and you often throw half away. Popular items also vanish permanently with no warning.

Poor Standards and Organisation

• Signs are missing or tiny, prices are often wrong or missing, and stock is moved constantly.

• Toilets are often dirty or out of supplies; the food court is cramped, understaffed, and frequently runs out of items early.

Final Verdict

Costco Sunbury-on-Thames relies only on its brand name, with none of the value or convenience it promises. Between rude staff, terrible management, long waits, overcharging and poor standards — it is absolutely not worth the membership fee or the hassle.

3 times for 3 household items using bad delivery companies takes 6 dayes for delivery while I'm only 5 miles away from costco Wembley and 7 miles from costco Hayes,
They should offer collection rather than wasting such a long time,
other company doing next day for similar items over £800
Very disappointed

They said 2 days delivery for my order, today is 5th day and I am still waiting

I purchased a Lifetime Storage Shed (sku 486872). Firstly the item original delivery date never happened and there was a month delay before the item was delivered. On assembly I found the gas struts were faulty/ not fit for purpose. I had a look on the reviews on Costco’s website and sure enough there were now numerous reviews on the website where customers were reporting similar issues. After going in store to see how I could get some help I was given an email address to contact but got no response despite a ‘friendly’ reminder email. Further, Costco seem to have disabled further customer reviews of this product despite it being still on sale on their website. Costco have offered to give a full refund if I disassemble, repackage and return. But this is a large item which takes considerable time to assemble so ultimately I will find some better gas struts on the web. But it would have been nice if Costco could have shown some responsibility in assisting seeing so many customers seem to have the same problem.