Update: Nick from customer support contacted me straight away and offered a replacement. The care has been great and even though I have no need for a replacement (I already glued the broken f... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Changing my review from 1 star (coz delivery was delayed -- took 17 days even though site claims 4-5 days) to 4 because the product is fantastic. Was packed well and reached in perfect condition. The... Leggi di più
L'azienda ha risposto
I cannot say anything about the frame, as i simply did not ge it. Company do not take Any responsibility for it's shipping services, even if you pay more. There response is" well, we shipped it, rest... Leggi di più
L'azienda ha risposto
Second review as bagstore still has not responded to my many emails despite responding to my review on trust pilot instantly. Parcel which was ordered on 13th December still not arrived. No update fro... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni di contatto
3,1
Nella media
832 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Very fast shipping
2 luglio 2026
Risposta di BGASTORE.IE
Dear Customer,
Thank you so much for taking the time to leave us a 5-star review on Trustpilot!
We truly appreciate your kind words and are delighted to hear that you had a positive experience with us. Your feedback means a lot to our team and motivates us to continue providing the best possible service.
Thank you once again for your support. We look forward to serving you again in the future!
(Updated)Pretty frames, careful of the material, one frame broke
Update: Nick from customer support contacted me straight away and offered a replacement. The care has been great and even though I have no need for a replacement (I already glued the broken frame together) I was offered a refund. (Mind you, I bought the frames in April and was not able to hang them until June, and still received help..)
I really appreciate the amazing customer support and the kindness I’ve been treated with, so I’m modifying my review and score. Cheers to Nick, you’re great!
(Original review)
Expensive, we got two composite frames and theyre flimsy, held with staplers and one of them broke just by looking at it (we had to glue them back).
We got another frame, made of wood, that one is ok.
The frames are pretty and they came well packaged, but we are quite disappointed that one broke. If buying, I suggest not buying composite.
26 aprile 2026
Risposta di BGASTORE.IE
Hello Mariam,
Thank you for taking the time to share your feedback with us. We truly appreciate it.
We're sorry to hear that one of the composite frames broke. That is certainly unfortunate and not the quality we aim to provide. We're glad to hear that the wooden frame met your expectations and that your order arrived well packaged, but we completely understand your disappointment with the damaged frame.
To help resolve this for you, we have sent you a separate email requesting a few additional details so we can assist you further. As soon as we receive your reply, we'll be happy to look into this and find the best possible solution.
Thank you again for bringing this to our attention, and we hope to resolve this for you as quickly as possible.
Have a nice day!
Risposta di BGASTORE.IE
Thank you for your kind words! We're delighted to hear that you love your frame and that you had a great experience with our customer service. We truly appreciate your feedback and hope to welcome you back again soon! 😊
Great customer service
8 giugno 2026
Non scritta su invito
Risposta di BGASTORE.IE
Hello,
Thank you very much for taking the time to leave us a review.
We are delighted to hear that you were happy with the customer service you received. Providing helpful and professional support is very important to us, so it is always rewarding to know that our efforts have made a positive difference.
We truly appreciate your kind words and your support. We hope to have the opportunity to assist you again in the future.
Have a wonderful day!
Good product, better support
Good quality product and amazing support, after some delay from the courier, the support team step in and helped to resolve the situation in a positive matter.
Keep the great work!
22 maggio 2026
Risposta di BGASTORE.IE
Hello Daniel,
Thank you very much for your kind review and for taking the time to share your experience with us.
We are delighted to hear that you are happy with the quality of your product and that our support team was able to assist when the courier delay occurred. While it is unfortunate that there was a delay in the delivery process, we are pleased that we could help find a positive solution.
Your feedback means a lot to us and will be shared with our team. Thank you for your support and trust in BGA.
Have a nice day!
The ordering process is simple
The ordering process is simple
It would be great if the suppliers added more product photos
8 giugno 2025
Risposta di BGASTORE.IE
Hello,
Thank you very much for your review and for sharing your feedback with us.
We are pleased to hear that you found the ordering process simple and easy to use. Making shopping as smooth as possible for our customers is very important to us.
We also appreciate your suggestion regarding additional product photos. Customer feedback like yours helps us improve, and we will gladly pass your comments on to the relevant team for consideration.
Thank you again for taking the time to share your experience.
Have a great day!
Not delivered
Due to be delivered for the last three days, still no sign. Perhaps delivery fault is with courier but waiting 3 weeks for delivery at this stage.
20 aprile 2026
Risposta di BGASTORE.IE
Hello,
Thank you for taking the time to share your feedback on Trustpilot and for your patience throughout this process.
We sincerely apologize for the inconvenience caused by the delay with your delivery. We completely understand how frustrating it must be to wait nearly three weeks for your order, especially after the tracking indicated delivery for several consecutive days.
We are currently looking into this matter with the courier and will contact you shortly regarding your order and the next steps.
Thank you again for your patience and understanding while we work to resolve this for you as quickly as possible.
Have a great day!
Customer service has improved
The responsiveness from customer service was much better this time and I have recieved the missing components I requested.
31 marzo 2026
Risposta di BGASTORE.IE
Hello Patrick,
Thank you very much for your review.
We truly appreciate you taking the time to share your experience. We’re glad to hear that you noticed an improvement in our customer service and that the missing components have now been received.
Your feedback is very important to us, as we are continuously working to improve our service and provide the best possible support to our customers.
Thank you again for your trust and for choosing us. 😊
Have a great day!
Risposta di BGASTORE.IE
Hello Niamh,
Thank you so much for your 5-star review!
We truly appreciate you taking the time to share your positive experience with us. Your kind words mean a lot and motivate our team to continue providing the best possible service.
If there’s ever anything more we can do for you, please don’t hesitate to reach out.
We look forward to serving you again in the future!
Wishing you a wonderful day!
Great!
I've ordered many frames from bgastore and there's never any problems. Great efficient service every time.
12 febbraio 2026
Risposta di BGASTORE.IE
Hello,
Thank you for your message.
We truly appreciate your kind feedback and your continued trust in us. It means a lot to hear that you have had such positive experiences with our frames and that our service has consistently met your expectations.
Your support is very important to us, and we are happy to have you as a returning customer.
Have a nice day!
Shipment way too long.
Product was good quality. Shipping using GLS took over 12 days on a 2-6 day shipment. Response from service team was extremely slow, and usually only after the shipment had changed status. The company must know they have issues with their couriers as others have pointed out but chose to stick with them. I would be very reluctant to buy again from this company.
12 marzo 2026
Non scritta su invito
Risposta di BGASTORE.IE
Hello Joe,
Thank you for taking the time to share your feedback.
We are very glad to hear that you were satisfied with the quality of the product, but we are sorry to hear about the long delivery time and the experience you had with the shipment. This is unfortunately not the experience we want for our customers.
We would really like to look into your case more closely. Could you please share your order number with us so we can locate the order and review what may have happened with the delivery and our response time?
If you prefer, you are also very welcome to contact us directly at info@bgastore.ie, and we will be happy to assist you further.
Your feedback is very valuable to us and helps us improve both our delivery process and customer service.
Have a nice day!
Risposta di BGASTORE.IE
Thank you very much!
Placed order on Feb 23
Changing my review from 1 star (coz delivery was delayed -- took 17 days even though site claims 4-5 days) to 4 because the product is fantastic. Was packed well and reached in perfect condition. The look and feel is good and it feels very sturdy. Looks absolutely stunning on my wall, so giving four stars. Would have given 5 if delivery expectations were set correctly (they did refund the shipping cost, but it's about not meeting expectations).
11 marzo 2026
Risposta di BGASTORE.IE
Hello Shivani,
Thank you for your feedback.
We are very sorry to hear about the delay with your order and understand how frustrating this must be. This is certainly not the experience we want our customers to have.
Could you please check your email, as we have sent you additional information regarding the delivery and the delay. We hope this clarifies the situation.
Have a nice day!
Terrible experience
Terrible experience. Item received 3 weeks after initially ordered despite 5 days advertised.
Customer service is just as bad. Prompt response from AI/Chat bot, but left waiting weeks to hear from a human regards the issue.
14 gennaio 2026
Risposta di BGASTORE.IE
Hello Aaron,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and understand your frustration regarding the delivery time. This is certainly not the experience we aim to provide at BGA.
We also kindly ask you to check your email, as we have communicated with you regarding this order. We hope that the matter has since been resolved to your satisfaction.
Your feedback is important to us and helps us improve both our service and processes.
Have a nice day!
Beautiful frame
This is the second time I purchased a frame. The quality is amazing and exceeds my expectations. Shipping is terribly slow my frame, although packed very well arrived with minor damage that I attribute to sitting around in a transporters warehouse for a couple of weeks.
11 marzo 2026
Risposta di BGASTORE.IE
Hi Jeffrey,
Thank you very much for taking the time to share your feedback. We’re really glad to hear that you’re happy with the frame and that the quality met your expectations, especially as a returning customer.
We also truly appreciate your comments regarding the shipping time. Feedback like this helps us identify where we can improve, and we are continuously working with our delivery partners to make the shipping process faster and smoother.
Thank you again for your support, and we hope to serve you even better next time.
Fantastic experience
Fantastic experience - their products really are premium and beautiful!
26 marzo 2025
Risposta di BGASTORE.IE
Hello,
Thank you for your review! We're very happy to hear that you had such a great experience with our products.
Have a nice day!
The frame itself is nice, but everything else was poor
The frame itself is nice, but it took over a month to arrive. I would give them some grace because it was over the Xmas period. But when I tried to contact their customer service, it was an unhelpful AI. I asked to speak to a real person and it took 12 days for them to respond.
17 dicembre 2025
Risposta di BGASTORE.IE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that, although you were happy with the frame itself, the delivery time and our customer service caused frustration. Please accept our sincere apologies for this.
The delay in delivery and response time was influenced by the Christmas period, which is one of our busiest times of the year. During this period, we experienced an unusually high volume of inquiries, which unfortunately led to longer response times than we aim to provide. We understand how disappointing it is to wait for a response, especially when trying to reach a real person, and this is not the level of service we want to offer.
Your feedback is important to us and helps us improve both our support availability and communication. We truly appreciate your patience and are glad to hear that you are pleased with the product itself.
Have a nice day!
Do not order from here
Ordered a mirror 6 weeks ago - got an email to say they've lost my order and Ive received no follow up since. Dispicable service.
5 febbraio 2026
Non scritta su invito
Risposta di BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.uk to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Avoid
Two separate orders from this company in late 2025. One box arrived fine with two large frames, but both frames were very wobbly--cannot even carry themselves.
Second box also arrived but one of the frames was broken into two. I left a message to their customer service but they never got back.
1 gennaio 2026
Non scritta su invito
Risposta di BGASTORE.IE
Hello,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience — this is certainly not the level of quality or service we aim to provide.
We would really like the opportunity to look into this properly and help resolve the issue. To do so, we kindly ask you to verify and share your order number(s) with us and contact our customer service directly, so we can review what happened with both deliveries and assist you further.
Customer service email: info@bgastore.uk
We regret that you did not receive a response earlier and appreciate you bringing this to our attention.
Thank you.
No solution offered
This is my second review, because nobody from customer service is answering my mails.
I received my customised passepartout a while ago and it arrived damaged and in the wrong size. Order nr. 6137071. Please send me a refund as soon as possible.
Thanks,
Sina
3 febbraio 2026
Non scritta su invito
Risposta di BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.uk to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
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