Nobltravel Recensioni 

Quality durable luggage! Ease of rolling. Has made my business trips more enjoyable and less of a hassle. Highly recommend!

I love dealing with the NOBL staff...they are patient and extremely knowledgable and nothing's ever a problem I ordered the wrong piece and they fixed it ASAP

I had high hopes for this luggage. I purchased 2 carry-on luggage sets. I previously requested to return the bone colored carry-on for a check-in black luggage. I paid the difference but I have never received the other piece of luggage.

On 7/26 I Paid $66.48 on order #791459 to obtain the black check in bag. Over 1 month has passed, but still have not received the luggage.

Please verify the status of this exchange asap.

The carry on is very heavy. The weekender is flimsy and is nylon. Nobel makes it very difficult and very costly to return.
Very dissatisfied customer

We have 2 nobl suitcases. My daughter loves the burgundy color she chose. My husband loves how durable his is. They roll very easily and smoothly. My daughter at college uses hers to roll things easily from her dorm to the parking lot. Highly recommend!

The carryon case is perfect size for airlines. I enjoyedc the ease of the wheels and the hard case. The only issue is that the laptop section was too small for my laptop.

I travel a ton. Every other luggage i purchase keeps having issues upon return, finally purchased Nobl Dec2025 and it changed my life. First, the easy packaging and seal case. Second, such easy mobility from 1 place to another, since I traveled from Texas to Asia.
You right when you travel alone, you need all access to ensure load and unload from carousel, in flight compartment fitting, easy movement around thd airport, gosh I can go on and on. I was so happy after 3months, multiple airports, and arrived home safely and my luggage all in tech.
I had a small issue with the wheels, the team replaced it immediately. Lifetime Warranty so worth it.
Thank you Nobl and team.
Ann Austin Texas.

I love my luggage. I received several compliments on my carry on-all in one and over the shoulder bag. They look so beautiful. I bought the sand color. I had a problem opening the side pocket and it was replaced with a new piece of luggage. They sent it within 2 weeks. Such amazing customer service! Highly recommend!

Updating my review. Brody worked hard to fix the snafus. I wish CS was more engaged when I ordered, but they were persistent about making it right. Especially after I left a review.

Actually ordered to wrong bag but customer helped squared away and got me the correct bag … won’t hesitate to order another bag.

Great service and product quality as described.
I have alreday taken the luggage on few international trips and it has survived the airport luggage handling as well as sidewalks.

TERRIBLE EXPERIENCE! DO NOT PURCHASE FROM THIS COMPANY!
Whilst their suitcase is good quality, the online experience I have had was so bad that I would never use or recommend this company. I was charged for an item I didn't want or order. It took 4 weeks of constant emailing and messaging from me to eventually get a response and their attitude was simply "too bad". The charge has still not been reversed. Messages continue to go unanswered and just to add insult, for 3 weeks after the item arrived, I kept getting notifications that it was on its way. A shocking experience all round!

Although I was initially interested in their luggage, once I signed up and gave them my email and phone number, they texted me nearly every day for 3-4 days in a row. Then, after stopping that barrage of messages, I saw an email from them saying “Your order is processing…” but I didn’t order anything from them yet. When I opened the email, they were using click-bait. In small font , the email said, “just kidding!” That’s immoral. Your business will not survive using deceptive strategies like this.

I wouldn’t do it. The luggage is fine, but if they make a mistake and send you a $22 cup instead of your $200 item, you will need to contact them multiple times, be lied to about getting them back, wait weeks to get return labels because they need their $22 item back before they can give you your $200 items and a month later, cups returned, 3 chats, 2 emails and still no prospects of when I will get what I paid for. Scam! And I can find luggage of similar or better quality elsewhere without the headache. Spent over $1000 with this company with terrible customer service. Beware.

Fraudulent company with deceptive marketing, false free gifts they try to sneak in charges for, and zero customer support. The customer support lady lied, pretty sure they blocked my email to not deal with me and not responding to my fb messages. Their fb page literally still has their email address on it…but I’m getting auto messages saying they no longer do email. Beware and steer clear, they are bad news.

Clicked an ad for $259 carry on. Prompted a card game for 4 mystery gifts. One of them I flipped over was the weekender. Clicked continue and it brings me to the carry on page and my 4 gifts show, but cost is now suddenly $329 not $259. Went to another browser to pull it up and there it was $259 in the other browser but my weekender free gift was gone. Even the costs of both the overall item pricing grayed out was different and no, it doesn’t equal the cost of the carry on with the weekender. They lured me in with a price and free gifts but hoped I wouldn’t notice they were actually not charging me the $259 and milking more money out so the gifts were not free. Tried the chat, it didn’t work, left a fb message, a week later and they read it, but no reply. Called customer service and the lady was all over the place. Tried to act like I was lying about my free gifts and insisting I was on the page for the carryon and the weekender that’s why the cost was more. I was not. She wasn’t expecting me to have screen shots of every single thing. She then said she would honor it like she’s doing me a favor lol. I run through and confirm what free gifts and she leaves off the weekender. I call her out on it and she says she can add the weekender back in for $300. When I tell her I’m going to report them and I have all the screen shots she says well let me draft up an email to send you and can you reply and send those over so we can look into it. I could already tell I would never hear from her again and I never did get an email. I emailed myself and never heard back, just reached out again to this time get an auto reply they are no longer using email and only the website chat. I feel like they blocked me. I got an email earlier this week saying sorry they missed me when I tried to use the chat, they were having tech issues and did I need anything. No one responded to my reply to them and just tried to reply back and got the same email saying they no longer use email…but they did last week, and a few days ago and the customer service lady was going to email me last Sunday. They are frauds, deceptive, they lie, no customer service. Good luck to anyone that actually has to use to use their free lifetime warranty, that already felt too good to be true, but probably likely you will never get a replacement if you needed it.

If you’re thinking about buying from NOBL Travel, let me offer you a guided tour of their customer service — a tour I did not sign up for, but apparently could not escape.

First let me say...BE WARNED! NOBL advertises a 100‑day return window, but you have to initiate the return within five days. It’s less a policy and more a math error they’re hoping no one notices.

My journey began last night with what should have been a simple task: start a return. Their AI initially seemed functional. It told me it had “my request” and was “starting the return.” Then it went silent. Completely silent. Not polite silence. Not “typing…” silence. No — the kind of silence where you start wondering if the AI fainted, died, or simply walked offstage. Followed by thirty minutes of staring at a chat window like it owed me money. I figured maybe they’d email me.

They did.
And the email was… something.

First, they tried to spook me with warnings about how expensive shipping might be — as if I’d never shipped anything in my adult life. They also offered me 10% off if I kept the luggage, which was generous in the same way offering someone a Tic Tac is generous when they’re starving. All they needed, they said, was a reply email explaining my reasons for returning and confirming my wishes.

So I replied.
Politely.
Clearly.
Directly.

Three minutes later — THREE — they emailed back to inform me that they “no longer offer email customer service” and that I needed to start the chat again.

Let me repeat that:
They emailed ME.
They asked for an emailed response.
Then they told me they don’t do email.

At this point, I went to bed because clearly NOBL’s customer service needed the night to think about what it had done.

This morning, I returned to the chat. The same chat window was still open, now showing that someone named Kevin had reached out while I was asleep. I tried to respond. Nothing. The chat was frozen in time like a museum exhibit. I refreshed the page. Nothing. I left the site and came back. Nothing. I tried starting a new chat, but it kept dragging me back to the same dead window like a haunted mirror.

So I called their customer service number: 1‑877‑313‑7309.

Yes, it connects.
No, it does not connect to a human.

Instead, you’re greeted by an automated system whose entire personality is “please go back to the chat.” Then you’re serenaded every thirty seconds with: “Thank you for your patience. We’ll be with you as soon as possible.”

This is performance art.

And a lie. I sat there for an hour. And then the system hung up on me.

No agent.
No explanation.
Just a dial tone and the realization that NOBL’s “24/7 support” is actually just a prerecorded hostage situation.

Meanwhile, their AI still insists that the return address exists somewhere, but you must first obtain an RMA through — wait for it — the same chat that already stalled, froze, and ghosted me.

It’s a perfect loop of futility:

Chat starts the return, then dies.

Email tells you to reply, then tells you they don’t do email.

Chat freezes.

Phone sends you back to chat.

Phone hangs up after an hour.

AI shrugs.

You question your life choices while aging visibly.

If NOBL Travel’s customer service were a movie, it would be a horror‑comedy — except the comedy is unintentional and the horror is real.

To summarize:

Their AI collapses under basic tasks.

Their chat freezes and cannot be restarted.

Their email team emails you only to tell you they don’t do email.

Their “24/7 phone support” is a recorded message and a dream.

Their system hung up after an hour on hold.

Their return process is a maze with no exit.

Their customer service strategy appears to be “exhaust the customer until they give up.”

Bravo, NOBL. You’ve created a customer service experience so absurd, it deserves a standing ovation — for comedy, not competence.

I love that there is no zipper. I also like how smooth it is to roll. The locking on was very easy to set to my code . I highly recommend this if you are looking for a safe and secure suitcase

I have never experienced such horrible customer service. AI chat only helps with a minor issue. You have to search on the internet to find a phone number to call and then all they do is say. We will send a tracking number in 24 to 48 hours but never do after waiting on hold for extended periods. Would never order something from them again.

The buying process was fine — I would give that four stars. Unfortunately, everything that followed has been absolutely terrible.

I am trying to do something as basic as return two items, and the customer service experience has been shockingly bad. I was bounced from email to their “Live Chat,” which is apparently live in name only. I have now spent more than 45 minutes in the chat and received a total of two lines of response.

There is virtually no communication, no urgency, no ownership, and no indication that anyone actually cares about resolving the issue.

I cannot remember the last time I had a customer service experience this bad. Returning two items should be a simple, routine process. Instead, this company has managed to turn it into an unbelievably frustrating waste of time.

The most disappointing part is that the product itself is actually very nice. I went from being someone who would have purchased from them again to someone who would strongly hesitate to ever buy from them again solely because of how horrible the post-sale experience has been.

If you are considering purchasing from this company, understand that the buying experience may be easy — but if you need help afterward, good luck.

A nice product means very little when the company behind it provides this level of customer service. Completely unacceptable.

e are win our late 70's and needed