Amanda Kriegel

Stati Uniti

Recensioni

Recensione su Nobltravel

Valutata 4 stelle su 5

Updating my review

Updating my review. Brody worked hard to fix the snafus. I wish CS was more engaged when I ordered, but they were persistent about making it right. Especially after I left a review.

5 settembre 2026
Non scritta su invito

Risposta di Nobltravel

Hi Amanda,

We appreciate you taking the time to update your review. We’re pleased that Brody was able to work with you directly, stay persistent, and help make things right. We also appreciate your honest feedback regarding your initial customer service experience, as this helps us identify areas where we can improve.

We’re glad we were ultimately able to resolve the issues for you, and we truly appreciate your patience and giving NOBL another opportunity to make things right.

Regards,
NOBL

Recensione su Nobltravel

Valutata 3 stelle su 5

Very long wait for replacement

So everything about this luggage excited me! I had tons of summer travel planned and was looking forward to my new luggage. Please read all the fine print. My bundle did not arrive until about 2 weeks from order. I was then charged for the yearly tracking the morning after it arrived (no 14 day trial period). The charging port was defective. The process to return involved having to send videos of it not working. My return arrived at nobl on 7/18/2026. My replacement bag came 8/18/2026 after I sent several messages.
The check in bag is huge and my forest green already got a deep scratch the first time I traveled with it.
Pros: they instantly refunded the subscription. After multiple attempts with the bot I called and customer service was good- my replacement bag showed up the next day. I love my luggage.
Cons: very slow delivery times, multiple steps needed for returns, replacement bag took a month to arrive, after I nudged customer service.
Recommend buying nobl at a store not online

19 agosto 2026
Non scritta su invito

Risposta di Nobltravel

Hi Amanda,

We're so happy to hear you love your luggage and that our phone team was able to get your replacement out to you quickly once you connected! We also want to make sure the scratch on your Forest Green case is taken care of, all NOBL luggage is backed by our lifetime warranty, so that's exactly the kind of thing we're glad to fix.

Brody, our Customer Success Manager, will give you a call or send you an email shortly to make sure everything is fully sorted for you.

Best regards,
NOBL