Fly Sharp Recensioni 

Very poor knowledge of the customer service.

Fraudster company
Fraudster use this platform to do online fraud

They deduct £1150 from my account without providing any services

I loose £1150

Don’t trust this company
There are many online platform for online bookings
Stay away from this flysharf

I have also not received my refund from my flight cancellation in March due to the war in Iran. I have had ongoing emails from Bruce who seems to be just sending the same email over and over again. It is now June and I will be forwarding all the correspondence I have with them to the CAA or Trading Standards. This has gone on long enough. Please do not use this agency!!!!

FlySharp, please dont comment asking for my booking ref. You have it already on the multiple email I have sent you!!

I got cheaper ticket ...flysharper kunal help me.

Customer service

I needed lots of help with deciding on a flight, refunding and rebooking it. The customer service always answer the phone within seconds. They are knowledgeable about the business and they will be honest and tell you when they think you’re wrong, which is refreshing. I had lots of issues and they quickly resolved them all for me. I appreciate you guys, keep up the great work!

I booked a flight with flysharp on the 23rd April 2026.
I was supposed to fly on the 11th of may 2026.
When I bought the ticket they encouraged users to take out cancelation insurance at a cost of £76.69 . That's on top of the ticket price , I did think it was appropriate to take up the offer due to the ticket costing £766.
a few days after buying the ticket i was struck down with excruciating pains in my left leg. unable to walk , I did think it might be temporary, Sadly it got far worse , I contacted a orthopaedic surgeon to try and get help , He did get an xray that showed no damage to my right thigh & knee, He then sent me for an MRI scan, The scan came back showing a damaged gluteal tendon from my thigh to me left knee . The diagnosis was gluteal tendinopathy, an extremely painful episode. I have been treated with anti- inflammation drugs . I am still unable to function , There was no way i could have flown on an aeroplane for 14 hours .
I have provided all the documents from my surgeon to flysharp , They still insist on repeating the same questions that were answered by my surgeon , they refuse to refund my fare , even though i had insurance

The upshot is, My recommendation is do not take out the insurance with flysharp , It will not be worth that paper its written on

I booked a flight to Australia from the UK. They canceled my flight. I was told I will get my refund within the next weeks after cancellations. Its been 7weeks now they still haven't paid my money. I would not encourage anyone to book flight with these people. Go directly to the airline website of the country you're visiting. I have written them they haven't reply

Our flight was cancelled due to the Middle East conflict, we were informed by in plenty of time. Was told we would receive a refund , which we did.
Extremely happy with the service from Ayushi, Flora , and Bruce.
Will certainly book in the future ,

AWFUL! Hugely poor customer service. I spoke with 3 of their team over 2 days when told my layover had changed from 2 hours to 9 hours. Not only did they just read a script, they told me that I had accepted this change when FlySharp had never even flagged the change to me! I discovered it myself through the airline app, and accepted nothing!
They refused to let me wait to speak to a manager. They promised call backs 3 times and have never delivered even after 2 weeks! They accused me or someone in my party of accepting this change which is simply not true! Horrendous experience, no willingness to help.

Here you go my booking reference is 7ASTX8. I would like to speak directly with Sandra regarding my case.

I am still waiting for my refund and would like an update on the status.

Very happy with my level of service from Anish - he assisted me in getting everything organised. Recommend!

I booked my travel through Fly Sharp and unfortunately had a very poor experience.

When my wife was denied boarding due to an issue with her UAE e-visa showing an old passport number, there was no real support or practical assistance provided at the time. We were left to deal with the situation ourselves at the airport without proper guidance or escalation.

As a result, we had to arrange new travel and a new visa, which cost us over £1000 in additional expenses. The lack of proactive help or alternatives during such a stressful situation was very disappointing.

I asked them to change the booking so I do not lose the return ticket but they refused without any proper reason.

Based on my experience, I would advise others to be very cautious and ensure all documentation is double-checked independently before relying on this service, as support during disruption was not adequate.

Very poor service. There is no point paying for flex option, and the agents misguide you,
They do not follow the guidelines laid by themselves for family emergencies and find strategies to avoid refund in spite you have paid for flexible options.
And very unhelpful when you try to discuss the matter,
I do not recommend flysharp to anyone with my recent experience

good service ( KUNAL)

Where do I even begin…

Me and my family were stranded in Thailand for 20 days due to the ongoing issues in the Middle East, and the level of “customer service” from Fly Sharp was absolutely disgraceful.

The moment I reached out for help, I was told to deal with Etihad directly. However, Etihad then informed me that because the booking had been made through Fly Sharp, THEY were responsible for assisting us. Fly Sharp simply washed their hands of the situation and left my family stranded abroad with no support, no guidance, and no accountability.

To make matters worse, they repeatedly asked me to call them, only to then ignore the calls and refuse to answer. Emails were ignored, communication was non-existent, and at no point did they show any concern whatsoever for the welfare of my family.

I then tried locating the company on Companies House and struggled to even find them. When I finally did, they appeared to be registered as SOUTHALL TRAVEL LTD – Company Number 01869431. The entire experience has left me seriously questioning the legitimacy and professionalism of this company.

Avoid this company at all costs. If anything goes wrong with your travel plans, do not expect help, support, or even basic customer care. Absolutely shocking experience.

Very disappointed with the customer service. I tried to find out cancellation policy and rang them few time and they kept increasing price every time i rang even my ticket is flexible so rang straight to airline and they told me very little charge and what flysharp charging me is 10× more than actual airline charge And asked me non relevant questions and put me on hold for long time. Came back with no clear answer. Definitely could feel some kind of scam.all answers were unclear, inconsistent, and no one could properly explain the cancellation process or charges. It felt like they were avoiding giving a direct answer. The whole experience was stressful and time-consuming. I expected much better communication and support. This company is part of southhall travel where I booked in past but no hassle but now I will never book ticket with FlySharp or southhall travel and I will advise others as well. BE CAREFUL

Horrible customer service. Not helpful at all. My ticket was changed last minute by the airline and my luggage was reduced; all this happened whilst I was at the airport on my return back to London. I called them to speak to their advisor and was connected to “Rahul” from Customer Care Team. He was beyond pathetic! Rather than giving direct answers, he kept on going around in circles, avoiding giving me any answers and was just plain rude! His attitude and way of speaking was just beyond disappointing. Won’t be using these guys again.

I booked a ticket which had 30kg luggage and on the way back was told to carry back only 23kg and Rahul told me “leave the rest there”.

The flight was cancelled by the airline, and typically all other travel agents as well as the airline itself provide a full refund. I was disappointed that FlySharp still deducted the tax charges

Eticket and Invoice (765FHE)

Avoid 🚨 By far the worst travel agency that I have dealt with.cancelled my flights tickets about 8weeks ago and 9 weeks now still waiting for my refund.Every time I ring always gets told 3-5 working days money should be in account and Real Gems are their staff who are super rude and unprofessional who don’t care a thing in the world about their job.Avoid booking through them at all cost.