Fly Sharp Recensioni 

I would give FlySharp zero stars if that were possible. This has been one of the most upsetting and unacceptable customer-service experiences I have ever had with a travel company.

On 5 December 2025, I paid FlySharp £2,246.45 for five return flights for a family trip from London Heathrow to Abu Dhabi. Our original outbound flight was scheduled for 20 March 2026.

As the departure approached, the security situation in the Middle East deteriorated significantly. FlySharp themselves sent correspondence headed “Please reconfirm your reservations due to the ongoing war situation”, explaining that airlines were making numerous flight changes and cancellations.

Because this was a family booking involving five people, I telephoned FlySharp to ask what options were available. I clearly explained my concerns. The representative advised me that I could change the flights free of charge and encouraged me to move the booking to a later date.

I relied on that advice.

FlySharp then issued an amended itinerary moving our travel dates to 19 April–3 May 2026. The amendment quotation showed an additional cost of £0.00, exactly as I had been told over the telephone. The amendment correspondence was also described as a “reissue due to flight cancelled.”

At no point during that conversation was I told that this would be my one and only free change. I was not warned that accepting the new dates would exhaust the only concession available or that I would face substantial charges if the regional disruption continued.

There was also nothing clear in the amendment email or £0.00 quotation explaining this crucial restriction.

Unfortunately, the situation did not improve as expected. When I contacted FlySharp again, I requested a refund. The refund was refused. It was only at this point—after I had already relied on their original advice—that I was told about substantial amendment or cancellation charges.

I felt completely trapped.

This is not a situation where we simply changed our minds about a holiday. FlySharp advised us what to do during serious travel disruption, encouraged us to accept a free amendment and failed to explain the true consequences of accepting it.

Had I been told that the first change would use the only free amendment and leave me with expensive or restricted options afterwards, I would not have made the same decision. I would have requested a refund or properly considered the alternatives at that stage.

FlySharp may argue that I do not personally have a recording of the telephone call. Ordinary customers do not routinely record their calls with travel agents. FlySharp or its legal owner should have the call recording, internal notes or booking history. In any event, the written evidence supports what happened: the war-situation email, the reference to a cancelled flight, the immediate date change and the written quotation showing £0.00.

The most concerning part of this experience was the lack of transparency. The limitation that supposedly applied to the free change was important information. It should have been clearly explained before I was encouraged to accept the amendment—not revealed later when our alternatives had become more difficult and expensive.

At the time of writing:

FlySharp has refused our refund.
The full £2,246.45 remains in dispute.
We have had to involve Barclaycard.
Our family has been left dealing with the financial and emotional consequences.
FlySharp has still not provided a satisfactory explanation for why the alleged one-change restriction was not disclosed at the outset.

A company should not simply be judged by how quickly it takes a customer’s money or issues an initial ticket. The real test is how it treats customers when something goes wrong. In my experience, FlySharp failed that test completely.

I would never book through FlySharp again, and I would strongly recommend booking directly with the airline instead. Any small saving is not worth the risk of being left without proper support when flights are disrupted.

This review is an honest account of my experience and is supported by my booking confirmation, FlySharp correspondence, amended itinerary, £0.00 quotation and refund request. I will update it if FlySharp provides a full refund and resolves the matter fairly.

Happy with the service. Kunal was very helpful

Very rude customer support staff, exorbitant hidden charges. I had booked a flexible economy ticket which when booking on the fly sharp website which clearly said that there would be no additional charges on re-scheduling. However, when I tried to reschedule, they asked me to pay £100 per passenger as penalty for changing dates and said that they don't allow standard tickets to be rescheduled, and flexi only means that they they allow rescheduling. When I told him that the airline website and their portal says otherwise, the support staff rudely hung up on me asking me to take it up with the Airlines. Did I paid GBP400 extra on my tickets to simply be able to "reschedule it"?

I booked flights today at lunchtime for four people travelling to Thailand, at a total cost of around £3,500. The flights were advertised as available, I completed the booking, and the company took my money.

At around 11pm this evening, I received an email informing me that the flights were “no longer available” and that I would receive a refund within 72 hours.

I have since checked directly with the airline, and the flights are still available.

The biggest issue is that FlySharp now has around £3,500 of my money tied up while I wait for a refund, meaning I cannot simply go elsewhere and immediately rebook four replacement flights. Anyone who regularly books long-haul travel knows that airfares can change quickly, particularly as the departure date gets closer. By the time my money is returned, I could be left paying considerably more for exactly the same journey.

These flights are particularly important as we are travelling to Thailand to join the rest of our family to celebrate my mother’s 70th birthday. This isn’t a trip where we can simply change the dates or destination.

Had the flights genuinely been unavailable, they should not have been advertised and sold as available, nor should payment have been taken before availability was confirmed.

Unfortunately, after experiencing this and subsequently reading other customer reviews, I wish I had researched FlySharp more carefully before booking.

Taking thousands of pounds for flights advertised as available, cancelling the booking hours later, and then leaving the customer waiting for their money to be returned while replacement fares potentially increase is simply not an acceptable customer experience.

I now expect my full refund to be processed immediately and will be keeping a record of any additional costs caused by having to rebook these flights.

Here’s a stronger, clear Trustpilot review:

⭐☆☆☆☆

Absolutely appalling service. I would never use this company again and would strongly advise others to avoid it.

My ticket was issued without any luggage allowance, so I paid this company to add checked baggage. I was later told that the agent handling my request was out of the office and, unbelievably, my luggage purchase had never actually been processed.

With less than 24 hours before my flight, I spent hours trying to get this resolved. Every time I called, colleagues either hung up on me or failed to help. I was repeatedly given misleading information and left without any certainty that I would be able to travel with my luggage.

The only reason I was able to fly with checked baggage was because Etihad stepped in and sorted the issue themselves. Had they not done so, I would have been left in an impossible situation despite having already paid.

The level of incompetence, lack of accountability, poor communication, and complete disregard for customers is unacceptable. Being left in this position the day before an international flight caused unnecessary stress and anxiety.

I will never use this company again and would not recommend them to anyone.

Staff is very rude., specifically guy named waseem. He will not listen to you and try to make clients looks dumb. Very disappointed. Will encourage everyone to not buy tickets from them.

Recently booked a return flight to India. They were very professional offered excellent service and promptly responded to all my questions

Id give no stars if i could this company is completely dishonest and exceedingly un-helpful. I made a booking error on my flight, a simple name change. Fly Sharp initially tried to charge me 300 pounds to change my details then once i refused they said i had to cancel my flight and make new booking. However i contacted the airline that i was travelling with and they changed my details extremely efficiently and free of charge it then took multiple days in order to get a new e-ticket from fly sharp. This company should be ashamed, do not use their services.

the worst company ever dont book with them they are scam they put wrong prices u book with them and they call then tell u to pay more dont book with them pls worst comapny to book with dont think abou it just go on booking.com or any other website they are scams 100 percent and a waiste of time pls star for the headache they are now asking for bank trasnfer stay away

Very bad customer service. Not helpful at all. Stay away from these thugs. If You want to book your ticket thorough these people then make your self prepared for the hassle.

Terrible customer service. My payment was taken immediately, but my ticket wasn’t issued for several days despite multiple calls. I explained on Monday that I urgently needed it, but was repeatedly told to “bear with us.” It wasn’t until my third call, after I mentioned leaving a bad review and contacting my card provider, that the ticket was manually issued within minutes. This could and should have been resolved much sooner.

Support staff is amazing. They solves all your problems on call.

I lost £1800 while booking through them relying on their third party refund team. Always go for a reliable platform. when try cheap tickets with such platforms, you will have hidden troubles later

Worst company. rude staff. don't use them. they take your money and do nothing for you

Never book with them. I lost my £2000 pounds relying on their third party refund team.

Very poor service never got refund back apply in August 2025
Today 12 july 2026 still waiting

Thankyou to Andy at FlySharp.
Made a booking recently. Was having difficulty to add 2 of the passenger details ( dob ) on Gulf Airlines website. Andy kindly confirmed the details that have already been added then added the remaining passenger details. Was told by Andy to check the airline website whilst on the phone and boom they were added.
Andy was very kind and polite which made me feel confident to book again in the future with FlySharp.

Much appreciated Andy.

Avoid this company to book a ticket. They simply take your money and sent you email saying that ticket is not available and refund after 72 hours or they ask you chose another date with extra money. Day light scam. Just avoid...

I had a very disappointing experience with FlySharp.

I booked a flight from London to Jakarta today at around 8:00 PM. Then, at approximately 11:50 PM, I received a message saying that my flight could not be booked. The only options provided were to either travel two days later or request a full refund, which they said could take up to 72 hours to process.

This is extremely frustrating, especially for customers who have urgent travel plans. If the flight was not actually available, it should not have been offered for booking in the first place. Holding a customer's money for up to 72 hours after failing to secure the booking is unacceptable and causes unnecessary stress and inconvenience.

Based on my experience, I would not recommend FlySharp to anyone. I will not be using their service again.