Group1 Recensioni 

These idiots have damaged my car, deny i have even made a complaint would cost over 1k to put right but wouldn't trust them do anything. Car was parked up for 2 days no work done then after sending a text saying they working on it i text back working on what exactly, then the car moves and supposedly done brake fluid change in 10 mins then get a call saying to collect it. Group 1 stockport your a joke, exact words were its a 2 year old car so what when i picked it up well it wasnt damaged before it came to you other than the interior rattling which you should of fixed. Dont buy a vw the new ones are worse than mg or byd vehicles for poor build quality

Had an MOT yesterday on my car and day before I was contacted by Molly to check everything was still in place. On arrival everything was checked by the receptionist. We were kept advised what was happening, approximate timing and also provided with hot and cold drinks. Molly came and checked with us during the waiting time, paperwork etc. Great customer service.

I visited the Basingstoke branch to have some work done which involved taking all 4 wheels off and had checked the locking wheel nut key was in the glove box before dropping the car off.
On collecting the car I unfortunately omitted to check the wheel nut key had been put back in the car. Since then I noticed a puncture while the car was at home and found the key was not anywhere in the car.
I went back to the garage to see if they still had it but they couldn’t find it apparently.
So an expensive lesson, if you’re having work done that involves taking the wheel(s) off always check the key has been put back.

First service plan today and really disappointed with the lack of pride taken and failure to complete simple jobs.

Having answered all the booking questions, they still failed to replace a defective plate. I also kindly asked if they could clean it inside and out so it felt like new again, as it’s only a one year old car.

No plate replaced, barely washed, wheels still dirty and the inside not touched. It’s really poor when you spend a considerable amount of money and are sold the dream of exemplary service standards, but the reality is that nobody seems to care nor take pride in their work.

I now need to go back and may as well take it somewhere else to be cleaned and valeted properly.

A really dissapointing experience having bought two cars from the dealership.

I bought a newly new Mercedes e300 estate and found the purchase straightforward facilitated by the salesman, Parvinder. Full marks to him. Agreement on the part exchange was reached stress free and the handover went smoothly a few days later.

I was slightly less impressed with the finance offer made at 11.1% (I was paying cash) and the inclusion of five hundred pounds worth of 'paint protection' on the invoice which I didn't want and which was removed when I asked.

Taking reserve slots and monies for cars already sold, on arriving for your test drive you will be brushed off with "we sent you a e-mail" give this lot a wide berth they could teach Arthur Daly a trick or two ....you have been warned

Bought new Mercedes September, since then the car has broken down 4 times after it being in the workshop 3 times.
Going through the right to reject process which the financial ombudsman investigator ruled in my favour. Mercedes rejected this and when it was in the workshop tried to fix it. Next day broke down again and Mercedes assist came and had to give it another factory reset and on his computer lots of error codes. I now have a car I can’t drive in a garage costing 400 a month because Mercedes are dragging their feet over right to reject.

Called group 1 to complain and sent them an email with all the details but still waiting for a reply.

I received an email from the Mini Retail Manager in Norwich advising me to go and buy my car elsewhere when I challenged their terms and conditions concerning test drives. I was in the market for a new Mini electric. They clearly don’t care about losing business. Caveat Emptor!

The service here is terrible for both sales and service.

The service department don't have a desk which makes book in and out awkward as is getting hold of anyone.

My wife's vehicle was with them for a month and left parked by the hedges, a rodent has managed to enter the vehicle leaving feces and urine in the vehicle.

I have raised a complaint with the dealer as my wife will not drive the vehicle and obviously there is contamination in there so it's not safe to drive.

They have promised to collect the vehicle for over 2 weeks but have failed to do so, have refused to give me insurance details and left my wife stranded looking after 2 disabled children with no transport and don't appear to care.

We additionally had issues when purchasing the car, promised various things which never happened and even when raising the issues never get resolved.

Avoid.

Hi I got Tiguan two and year old last year off vw Norwich the sale man Matthew we did the deal he said I would get 6 month vw warranty then 12 months warranty with them when emails come for warranty it said 12 months phoned him said sort got Tx msg saying sorted 18 will get 1 year later got email saying warranty running out phoned again he said he will sort it I phoned loads of time asking to speak to him or manger just keep saying they ring you back but never did then when got hold of him he said your only getting 12 month worst after sale garage I have ever dealt with they are load off 💩💩💩💩💩

My husband went into the Derby branch to buy a service plan for the new 2024 F Pace he just bought. The showroom would rival Porsche for its splendour but the customer service is a joke. The place was deserted. He was finally seen and told to wait and someone would be with him soon. 30 minutes later he walked out telling the only person he could find they’d just lost a sale. How does this group keep going?

A Stressful and Painful Ordeal: My Experience with Audi Norwich which is a part of Group1.

My recent experience purchasing an Approved Used car (only 2 months old, 75-reg) from this dealership has been incredibly stressful. The handover process was disorganised, and the level of customer service was non-existent; absolutely no one at the dealership seemed to care.

The financial side of things has been a nightmare. A £5,000 refund was held up for months and was only processed after I left a 1-star review, at the request of a manager. Although I graciously removed the review as asked, the issues haven't stopped. I am still waiting for a refund for my Audi Shine policy, despite three months of chasing and sending over 22 email reminders. No one got back to me from Group1 even after 3 months of waiting to check updates on the concerns I raised about the service

A Warning to Others visiting Group1 Dealership:
Please do not fall into the trap of purchasing Vehicle Shine packages. You are charged for a service that is never actually applied to the car. My advice would be to arrange any such protection privately, as dealing with this dealership has proven to be a complete waste of time.

VW Chelmsford Group1 is teh worst on customer services I have ever seen. Not once have we had a positive experience.
Last week we brought in our VW for a simple service. Nobody ever called back to say when car ready. I have called numerous times the dealership and nobody ever answered at all.
When went next day to collect teh car I was only give the invoice for the additional brake fluid but noting on the service carried out. I had to ask for it again and although on a service plan I was given an invoice showing I will have to pay over £ 200.
Thankfully last service on the plan and will never go across this dealer ever again.

Watford Audi Group 1. I had a great experience with Watford. They were invaluable and welcoming, and everything was explained clearly and patiently to avoid any confusion, which I appreciated. Their professionalism and knowledge made the whole process smooth and stress-free. Excellent customer service all around. Highly recommended.

I booked my car in for a recall service after receiving a notice in November and was given an appointment for 15th December, having been told the required parts would be available by then. When booking, I was advised that a courtesy car would be available if I dropped the car off the previous working day. However, when BMW Colchester called to confirm the appointment two days before, I was told that a courtesy car would not be available from the previous day. This meant I had to change my work duties specifically to drop the car off on the day of the appointment.

After rearranging my work schedule and arriving on the morning of the 15th to drop off my car, I was then told that the parts were not available and the service would need to be rebooked for about a month later.

I do not understand why the appointment was confirmed just two days earlier if the parts were not in stock. As a result of this poor communication and lack of organisation, I changed my duty and swapped shifts for no reason at all.

I bought a new Polo in March 2024 from Inchcape Volkswagen, Swindon. Inchcape have since become Group 1 Volkswagen. I have owned VW Polos for over 12yrs.

I was sold an Extended Warranty, Service Plan and Gardx Paint & Interior Protection Plan.

I recently scraped the rear panel and bumper and contacted Gardx to effect a repair. They sent out someone from DWV who did an excellent job. When the DWV repairer was showing me the completed work he commented that it had been previously touched up. I said I was not aware of that as I had bought the car brand new. The assumption, therefore, is that it was done by the dealer prior to my handover. This was not mentioned by the dealer.

During the handover the connection to my mobile phone was demonstrated but as there was no wi-fi and it didn't work on my phone. I was subsequently advised that someone would contact me to arrange a demonstration. This did not happen. This has never worked properly. Neither my wife or myself have been able to play music from our phones when we are both in the car together. 
I saw this comment on Google reviews.
' While booking they had also told me they will do the app connection to my mobile phone free of charge and refused saying their team is busy.'

This is frustrating.

I was sold an Extended Warranty that included breakdown cover. However, I do not recall being told that it only covered the first 12 months. I had to arrange my own breakdown cover after that and the breakdown cover included with the Extended Warranty would activate in Year 4 (I think!), after the standard VW 3 year warranty expires as this does not include breakdown cover. I'm still not clear when it is activated.

I was also sold a Service Plan. I arranged the 1st Service and for the car to be collected from my home at a cost of £20. This did not happen. After waiting all morning I phoned VW Swindon to be told that my booking had 'not transferred' to the new system. A new appointment was arranged and the collection fee was waived. This was annoying as it meant having to rearrange transport for two separate days and wasting a morning waiting for the collection that didn’t happen.

 I understood that I would be provided with the Gardx Paint & Interior Protection Aftercare Pack. I have never received this after many enquiries. 

This is a part of a transcript from their chat bot:
'Lily (04/01/25 12:15:32 pm): I can certainly have my team confirm how to get the  Gardx Paint & Interior Protection Aftercare Pack that was supposed to be provided at the time of purchase as those details are not listed'. I was never contacted after this.

The windscreen wipers have never worked properly. They make an awful grating noise. I mentioned this to the dealership and they told me that they would need to have the car for a day to check the wiper mechanism. The mechanism is fine, it works. The problem is with the blades. I have been told by an independent garage that the wipers need replacing. It’s a car just over a year old. How can the wipers need replacing? I notice that the guarantee does not include wiper blades. I bought new wiper blades from Halfords and they work a treat. If the dealer had bothered to just see the wipers working they would have realised the same thing. There was no need to spend a day checking the wiper mechanism. They were duff wipers. The rear wiper also needs changing as it’s worn. After 1yr? I feel that the dealer was just fobbing me off and couldn’t be bothered to check the blades.

It is difficult to actually talk to anyone. 
A Google reviewer was advised to contact the address tellusmoreinchcape I emailed that address but got a bounceback from. I then emailed tellusmoregroup1auto.co.uk on the 16th July 2025 but had no response.

I've been left with the impression that VW are only interested in the sale, plus upselling any extras and not interested in providing after sales customer service.

Group1 Ford Basingstoke
My Ford Transit was booked in under warranty with a problem with wing mirror and seat 2 wks ago, 2 days of them having the van, I was told parts had to be ordered it was re booked in last week, 3 days later on a Friday, I asked Ford when can I pick up my van ? To be told nothing had been done? This was me chasing them up, 3 days and not a word from them!
I’m now in my 3rd week of waiting for someone to let me know what’s now happening and nothings happening!

Extremely disappointing experience with Group 1 Auto Swindon. We rejected a Fiat 500X within 24 hours due to false ownership info and missing service documents. The car sat on our driveway, insured by us, for two weeks while they promised to arrange collection — only for us to later discover we never actually owned it.
We had to return the car ourselves because Matthew never arranged collection, despite claiming he had contacted multiple companies. Even after returning it, the refund took two more weeks, with poor communication and repeated broken promises. We were given conflicting explanations about the delay, and we are still waiting for £75 taxi reimbursement. Our formal complaint has gone unanswered.
Quick to sell, but once there’s a problem, they vanish. Completely destroyed our trust in this dealership.

Group 1 Mercedes-Benz Leicester
I booked my car in for what I thought would be a simple coolant fix and took the day off to wait in Leicester as I live in a different town and I’m 36 weeks pregnant and the only one able to drive my car .

I dropped it off at 9:15am and explained my situation to the receptionist. She assured me it would be ready the same day, or I’d hear from them by 5pm.

By 4:50pm, I still hadn’t received an update. When I called, I was told the car needed a new reservoir and wouldn’t be ready until the next day. Despite knowing my circumstances, no one bothered to contact me earlier.

The following day I again heard nothing until I phoned at 5pm. I was told it would be ready in 10 minutes, which wasn’t realistic as I live out of town and would rely on public transport and they shut at 6pm. I collected it the next morning, only to find it was still not ready and it was also being cleaned.

I understand delays happen, but the lack of communication and consideration for my situation was very disappointing. A simple call earlier would have made a big difference, any business should be more considerate with their customers.

Excellent sales support and professional service from Alex at Newbury. Alex was knowledgeable, personable, and helpful in all aspects of the purchasing process. He made the whole business of part-exchanging and purchasing a new vehicle enjoyable, rather than a chore. Thank you.