Craw Leigh Recensioni 

DO NOT USE.
THE WORST SERVICE EVER.
0 STARS.
Dresses arrived and looked NOTHING like the pictures. Emma Ryans (customer rep) has not processed my refund as she says she has. AWFUL.

Horrendous customer service worst I've ever experienced do not order from them !!!!

This Company is a Scam
I would like a refund for my order number C155271
This is a scam order. The dress that I paid 50 pounds for is nothing like the dress delivered, it is rubbish worth about 2 pounds.
I would like a full refund asap.

I have been waiting for a refund for over a month , very bad at replying to emails and still waiting for money would not advise buying from these

I will keep updating until resolved SHOCKING paid for goods 25/7/26

Extremely poor customer service still waiting for my refund

I am absolutely appalled by the way this company has handled my refund.

After numerous emails and having to constantly chase for my own money back, I eventually accepted their offer of a 50% refund simply because I wanted to bring the whole frustrating situation to an end.

On Thursday I was told that my refund had been “successfully processed” and that I would receive an email confirming it. No confirmation email arrived and, more importantly, I still have not received my money.

I emailed again on Saturday asking them to confirm the amount refunded, the date it was processed and the payment method it had been refunded to. I have received no response whatsoever.

What is particularly frustrating is that their own message was contradictory they said the refund had been “successfully processed” but then said I would receive confirmation “once completed”. I simply asked them to clarify whether the refund had actually been issued. They have not even had the courtesy to reply.

This has gone beyond a simple delay. I have had to send numerous emails and repeatedly chase a company just to receive a refund they have already agreed I am entitled to.

I have been patient and given them every opportunity to resolve this privately, but the complete lack of communication makes me feel that they simply do not care once they have your money.

I would certainly think twice before using this company. Based on my experience, getting a refund has been unnecessarily stressful, time-consuming and extremely disappointing.

I am still waiting for both my refund and an explanation.They seem to every response in here as please respond to latest email trust me that is not the truth I must have sent 12 emails to this company if not more

Tuesday 1/9/26 still no refund and no communication back , this company needs to be closed down

Still heard nothing 4/9/26
**UPDATE – I STILL HAVE NOT RECEIVED MY REFUND**

Unfortunately, I feel I need to update my review so that other customers are aware of what has happened since my original complaint.

The company agreed to give me a 50% refund and specifically told me that the refund had been **“successfully processed”** and that I would receive confirmation by email.

I have received neither the confirmation nor the refund.

I have emailed again asking for very basic information the amount refunded, the date it was processed, the payment method it was returned to and, if available, the transaction reference. I have received no response.

I have now chased this repeatedly and I am extremely disappointed. I accepted the 50% refund in good faith because I wanted to bring the matter to an end. Instead, I am now having to chase money that I was explicitly told had already been refunded.

What concerns me most is the lack of communication. If a refund has genuinely been processed, I cannot understand why the company cannot simply provide evidence of it.

I have given them another opportunity to resolve this directly, but if the money is not received I will now be contacting my payment provider to discuss disputing the transaction.

I will update this review again if and when I actually receive the refund.
At the moment, I can only advise other customers to be very cautious. Being told that a refund has been successfully processed and then receiving neither the money nor any response to subsequent emails is simply not acceptable.

Do not order anything from Crawleigh!
My order took 10 days to arrive, which is reasonable considering other's experiences.
The website presents itself as UK based, offering free UK delivery, using Royal Mail as their courier, but does not mention a delivery estimate.
The order is shipped from China, Royal Mail is only used for the last stint of the journey.
The product quality is terrible, it looks nothing like what is described or pictured on the website.
Upon trying to arrange return, they offer you a 30% refund if you decide to keep the product, but if you insist on returning for a full refund, they send you a return address (that you must arrange yourself) in China that even the world's greatest explorer wouldn't be able to find.
I'm still attempting to communicate with them, though I can't see them sending me a refund.
Trust the reviews, DON'T DO IT.

Worst company I’ve ever come across please do not use them they owe me over £100 and are just ignoring me
Please do not use them

It’s a scam! Do not order from them!!!
Not only will it take 5 weeks to arrive. They lie about their returns policy and make you jump through hoops to receive NOTHING! Asking for things like photos of the garment tag…. Which it did not have. Then when I asked for instructions to return, they messed me around for 2 months, asked if I could please not return the item and they would partially refund me and they never did. Beyond awful!

Worst service on the face of the planet! I ordered a pair of trainers and they came in the wrong size and without a sizing label. Emma Ryan's - the customer service representative offered me a replacement pair for free with delivery - when I chased this up 10 days later, she's pretending that conversation didn't happen despite it all being in the email-chain and instead wanted to backtrack and offer a 30% refund. This has been ongoing for about 6 weeks now and we aren't getting anywhere and still chasing. Do NOT connect with this business for your own sanity.

You are now claiming to have emailed me and are asking for a response - there is no email.

This company do not refund as they state they will, it cannot be legal to promote a returns policy and not adhere to it. Every response is the same, to respond to their email, but they do not make any effort to contact you. Order 1837
I am pursuing this as a complaint through advertising agencies. Please save your money, quality is dreadful

Awful company. Dresses look nothing like pictures online. Website says full returns and refunds are available, yet customer service only offer store credit on email. They take ages to reply. Settled for half a refund, but still haven’t processed it a month after agreement

Jumpsuit quality is not as expected. Size was a bit large on this item. I had contacted customer service previously specifically to ask about sizing but did not receive any response - twice. Be wary of their returns and refund policy. You could end up paying a hefty delivery fee your return reason falls into certain category. I'd save yourself some stress and funds.

Items were poorly made with very cheap materials. I followed the returns policy and sent the items back. I got very poor responses from the customer service representative. She would claim she was contacting the warehouse to inspect the items then never come back with a response. She would then message asking for my address as she claimed I hadn’t received the items despite the fact I had received them and sent them back via tracked delivery. Awful products. Awful customer service. Still no refund after 20 days.

Edit: 25.08.26

I did get the partial refund in the end, however I just wanted reiterate a few details.
1) I wanted a full refund because the item was completely different to the item advertised on thier website. I did not receive what I had purchased! The company had no intention of rectifying this because the item advertised is not even real!
2) I took the partial refund because to be quite honest they wore me down. They are terrible to deal with. I wish I had read the reviews before I purchased. I didnt trust them enough to warrant paying even more money for return shipping overseas.
3) I only got the partial refund after sharing my experience on here and sending further emails.

All in all, I did not get the item I was supposed to, I have lost money in the process and I will never use this company again! Lesson learnt and will research companies from now on.

I would give zero if possible.

Delivery time: be aware this comes from overseas, and the returns policy ensures the customer has to pay for returning product back overseas.

Communication: very poor / non existent. I made an order and within an hour I tried to cancel. The phone number didnt work and the email address is useless if you need to urgently get in touch. Reputable company's allow you to cancel an order up until dispatch, there is no way to cancel once you start.

Product: the product itself was nothing like the one advertised. It was completely different. I sent photos back to the company in comparison to the advertised product and they emailed back days later offering a partial refund or I can pay international shipping fees (no offer to redeliver the actual advertised product because they know they are falsely advertising, they know thier products are AI generated) After going back and forth for weeks I accepted an offer of 50% refund and keep the product (it is not even worth 99% of what i paid!!) But they wore me down and they advise that they only refund once they have received the item, I do not trust them and knew there would be issues with them 'not receiving ' my return - so I'd be even more money down as i would have to pay the shipping fees.

I am still awaiting the partial refund, it has been over two weeks.

Do not use this company, my experience with them has been awful. If the product would have been as advertised, I would have taken all the poor communication and not being able to cancel an hour after ordering as a learning curve, but after all that the product is completly wrong and not as advertised. Not only am I out of pocket, I am also very dissatisfied with the way the company works.

The dress is nice however it looks like it has already been worn or from poor quality material as inner stitching is visible and small stains were found. I wasn’t given a return document and there’s no tags on the dress!!

We ordered a dress for my daughter to wear as a bridesmaid for a wedding, they had all ordered the same dress. We waited longer than we expected and when it arrived on Monday it had a hole in the front. I immediately attempted the returns process and all I've been offered is a credit note, which I don't want because it would now be too late for the wedding. They've all had to order new dresses from elsewhere that have arrived very quickly, but despite a number of emails between myself and there customer services they still keep refusing to refund my money, even though the dress was faulty when it arrived. Absolutely shocking. I would never order form them again!

DO NOT USE THIS COMPANY!!
20th July they agreed to a 50% refund and said it would take 7 days. We are now a month later and no monies have been received and they have been ignoring my weekly emails. All communication has stopped! Company is a scam do not order from them!

04.09.26 I have contacted again numerous times after the below reply and they have not been in contact about the agreed refund!

Avoid this company at all costs! The dress I purchased for my daughter is nothing like the photograph, is made of cheap material and is missing the beaded skirt and bodice as advertised in both the photographs and description. It looks like this company just sent the lining of the dress! This dress is obviously faulty, or the wrong dress and I am currently in talks with the company who are refusing to fulfill their returns and refund policy. They are not being at all helpful and I will be taking my complaint further tomorrow if I do not hear from them.

Order 4209

This is the 3rd review I have given you in the past 3 weeks . I’m awaiting a refund and yous are not responding to my emails . You seem to be responding to my bad reviews so I’m communicating to yous via trust pilot . the more yous chose to ignore me via email the more bad reviews yous will receive . The last I heard was the refund was processed however it’s been over 2 weeks and still nothing . Please refund full amount and get back to me via email asap.

I think this company is a bunch of scammers. First of all the order was delivered much later to what they advertise. They’ve sent me a wrong item and I’ve decided I would like to proceed and return the order at their cost as they’ve sent me not what I’ve ordered. I was going back and forth with them that the return shipping cost should be on them as they have sent the wrong item. They’ve offered me a % refund and I can keep the items. I got tired after exchanging multiple e-mails with them about the return and who should pay for it and at the end agreed to 50% refund. They’ve told me I will received the refund within 5-10 working days. It’s been 17 days and no refund yet. Followed up with them today. Horrible, horrible scammers. Will never order again from them and will never recommend. Paid for 2 x items nearly £90 and lost the money just like that.

Your very disappointed customer Joanna.