Fast Delivery
Delivered within 24 hours by the best part was the immaculate packing. Made us happier than buying a new device. Also came with accessories like sim ejector and charging cable.
Great phone.
19 luglio 2026
Non scritta su invito
RI
Rija
Regno Unito
Recensioni
Recensione su UR
Recensione su Octopus Energy
Staff does not know what they are…
Staff does not know what they are doing. Need to speak to 11 people before getting to the correct one. I was given information over the phone and email sent at the same time by the same person and the information in the email is completely opposite to what i was told on phone and so conflicting.
25 giugno 2025
Risposta di Octopus Energy
Hi there,
Thank you for taking the time to provide this Trustpilot review. We really appreciate your honest feedback as it helps us improve our services moving forward.
I am very sorry that we have let you down on this occasion. We pride ourselves on the level of customer service that we provide, so it is disappointing to hear that we have fallen short whilst dealing with your query.
I have checked your account, and it looks like this has now all been sorted for you, but I have contacted you directly so that you can provide further feedback or let me know if you are having any more issues.
I hope that we are able to resolve this for you as soon as possible.
Kind Regards,
Liam.
Team Leader
Octopus Energy.