Waste of time & money
I haven’t shopped at Zara for a little while (that’s very unlike me) because incidents keep happening with my orders. With the cold weather, I found a jacket on their website that I liked. I went in store to buy it, but my size wasn’t in stock, so I had to place an online order. I was happy when I saw the notification that my order was delivered earlier than planned, so I went to the store to collect it. They kept saying my order wasn’t delivered even though it was, so I left. Now today I contacted customer service about my order. First person told me there was a delay with the delivery and chat was closed. I went to the tracking link and I could see the proof of delivery, so I contacted another agent who just simply proceeded to refund my order even though all I asked was where my order is. Because the in-store staff is simply incapable of scanning orders that they get. Unfortunately, this is not the first time this happens. For the past couple of years, the same thing kept happening to me. The orders i place online somehow never get delivered and they always proceed to a refund and that’s it. Nothing else. As I was complaining to the 2nd agent, he just closed the chat as a way to tell me to get lost. I don’t know why I keep giving this company my money. Everything is more expensive. Home delivery even used to be free over a certain amount, as well as returns. But no. Even though they earn millions, they just want to be cheap and charge us for every little thing, meanwhile they’re incapable of doing their part of the job. If I could give them minus 5 stars, I would!
18 ottobre 2025
Non scritta su invito