I believe they have good policy for members who join car insurance. I personally think they are taking great care of their customers. I join first time I will see how first year goes if I am satisfied... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One of the best customer service I have ever got and his name is Michael .He is helping the customer problem very efficiently and very polite and professional.He sorted my issue within couple of minu... See more
Company replied
Incredibly easy to setup and proceed with policies over the phone 👍, Michael took care of my policy on a business van and explained everything clear and accurate and reassured anything could be rep... See more
Company replied
"I had an outstanding experience with Zego Insurance, especially thanks to Sherine. She went above and beyond to help me. She explained everything clearly, spent a lot of time guiding me, and got me a... See more
Company replied
Company details
Information provided by various external sources
Zego is an on-demand insurance provider targeting the UK motor sector. Zego cover works when your standard insurance policy is no longer valid, when you are working, so you only pay when you work. Zego is a unique product provider, backed by large underwriters and offers flexible insurance for workers in the flexible economy. Take back control of your expenses- pay only when you work.
Contact info
Unit 3.09, Tea Building, 56 Shoreditch High Street, London, E1 6JJ, London, United Kingdom
- 020 3308 9800
- support@zego.com
- zego.com
4.4
Excellent
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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GREAT START
Spoke to Aaron NN897. Patient , understanding and helpful. Just started work them , let’s hope it all works out well
3 September 2026
Unprompted review
Reply from Zego
Hi Jerome,
Thank you for your thoughtful review! We're delighted to hear that Aaron was patient, understanding, and helpful during your interaction. We're here to support you as you start your journey with us, and we hope everything works out smoothly for you.
Best,
The Zego Team
Very helpful and friendly
I spoke to Peter this morning and he was a really friendly guy, very helpful and professional. It was a pleasure speaking with him.
3 September 2026
Unprompted review
Reply from Zego
Hi Essafri,
Thank you for your wonderful review! We're thrilled to hear that Peter provided you with friendly and professional assistance. I'll be sure to share your kind words with him—it'll definitely brighten his day! If you need anything else, don’t hesitate to reach out.
Best,
The Zego Team
Esther was very helpful woman very good…
Esther was very helpful woman very good experience 10 star.
3 September 2026
Unprompted review
Reply from Zego
Hi Muhammad Waleed,
Thank you for your fantastic review! We're thrilled to hear that Esther was able to provide you with great support and that you had a 10-star experience with us. Your feedback means a lot, and we’ll ensure that Esther sees your kind words.
Best,
The Zego Team
Very Easy to Navigate
I have just moved from Hastings to Zego. The app is brilliant, so easy to navigate (especially for a dinosaur). The cost is very competitive, and the website and app are easy to navigate. So far so good!
3 September 2026
Unprompted review
Reply from Zego
Hi Tim,
Thank you for your fantastic review! We're thrilled to hear you find the Zego app easy to navigate and that our pricing meets your expectations. If you need any assistance as you settle in, don't hesitate to reach out. Safe driving!
Best,
The Zego Team
Reply from Zego
Hello! Thank you for providing us with your feedback and bringing this matter to our attention. We are unfortunately unable to locate your customer account with the contact details available. We would really appreciate it if you could please provide your contact details via our Trustpilot private message request. In the meantime, please contact us on live chat. Kind regards, Zego.
Excellent service & friendly staff
I have done my personal car insurance with Zego today, it was smooth process. Michael is so professional and friendly staff who answered all of my questions and made things clear. Thank you for the excellent service. Highly recommended
3 September 2026
Unprompted review
Reply from Zego
Hi Akam,
Thank you for your wonderful review! We're thrilled to hear that Michael provided you with professional and friendly service during your car insurance process. Your recommendation means a lot to us, and we’re here whenever you need assistance in the future.
Best,
The Zego Team
A pleasure speaking to Rob who helped…
A pleasure speaking to Rob who helped me with my new policy, he provided a great and professional service.
A happy Zego customer.
Ref: WK1UR
3 September 2026
Unprompted review
Reply from Zego
Hi Parveen,
Thank you for your wonderful feedback! We're thrilled to hear that Rob provided you with great and professional service while assisting with your new policy. Your satisfaction is our priority, and we truly appreciate your support.
Best,
The Zego Team
The agent that dealt with my issue was…
The agent that dealt with my issue was very quick, pleasant and helpful excellent customer care. Marcin thanks.
3 September 2026
Unprompted review
Reply from Zego
Hi Mr. Stevenson,
Thank you for your kind words! We're thrilled to hear that Marcin provided you with quick and helpful service. We'll make sure he knows how much you appreciated his assistance. If you need anything else, feel free to reach out!
Best,
The Zego Team
Needed to sort a payment issue and…
Needed to sort a payment issue and Phillipa was super helpful. Didn’t have to re-explain the issue when live chat hadn’t opened yet as she just read through the chat. Payment was sorted. Great service, efficient, fast and convenient. Thank you Phillipa.
3 September 2026
Unprompted review
Reply from Zego
Hi Harriett,
Thank you for your wonderful review! We're thrilled to hear that Phillipa was able to assist you effectively and make the payment sorting process seamless. Your feedback about our service being efficient and convenient is greatly appreciated. If you need any further assistance, feel free to reach out!
Best,
The Zego Team
Reply from Zego
Hi there,
Thank you for your fantastic review! We're thrilled to hear that Zego saved you more than you expected. If you ever need assistance or have questions, please don’t hesitate to reach out.
Best,
The Zego Team
Amazing customer service
Amazing customer service. Really helpful, polite, spoke clearly and explained everything perfectly. Thank you Ellen.! B11NA
2 September 2026
Unprompted review
Reply from Zego
Hi Zohaib,
Thank you for your wonderful feedback! We’re thrilled to hear that Ellen provided you with helpful and clear assistance. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. If you need anything else, feel free to reach out!
Best,
The Zego Team
Its very simple & easy
2 September 2026
Unprompted review
Reply from Zego
Hi there,
Thank you for your positive feedback! We're thrilled to hear that you found our service simple and easy to use. If you have any questions or need assistance in the future, please don't hesitate to reach out.
Best,
The Zego Team
Easy and effortless phillipa made it…
Easy and effortless phillipa made it very easy to amend my policy
2 September 2026
Unprompted review
Reply from Zego
Hi Scott,
Thank you for your wonderful review! We're thrilled to hear that Phillipa made the process of amending your policy so easy and effortless. Your satisfaction is our priority, and we appreciate you taking the time to share your experience.
Best,
The Zego Team
Had a web chat with Cindy today
Had a web chat with Cindy today, she was professional efficient and got my email change of address down without any hassle
2 September 2026
Unprompted review
Reply from Zego
Hi Paul,
Thank you for your fantastic review! We're thrilled to hear that Cindy was able to assist you efficiently with your email change of address. I'll make sure to share your kind words with her—it will surely brighten her day. If you need further assistance, feel free to reach out!
Best,
The Zego Team
Very kind and helpful staff
2 September 2026
Unprompted review
Reply from Zego
Hi Mohamed,
Thank you for your kind words! We're thrilled to hear that our staff was able to assist you effectively. Your satisfaction is our priority, and we appreciate your support.
Best,
The Zego Team
Good price but terrible driving app…
Good price but terrible driving app bound up as all insurance companies now do. I got told about sharp braking. I live in Central London with swarms of deliveroo and just eat bikes cutting across you wherever you go. I've decided to get a dash cam fitted to try and show whichever genius thought my phone was a great way to monitor my driving. My favourite message was when they told me to secure my phone in my car as if it moved they assumed that was my car whizzing around. Good company, fair price terrible tracking app. Having driven for 40 plus years I've never had an accident and my two speeding tickets were one at 3.00 in the morning in a completely empty road maze of baffling cones and confusing signs on the M25. I was at 52 miles per hour in a 50 mile area ( 20 years ago) and then at 22 miles an hour on a 20 mile stretch of road near where I live with a bus two inches behind me! Not saying Im the world's greatest driver but Im sensible and Im safe as my record shows. Big Brother is here.
2 September 2026
Unprompted review
Reply from Zego
Hello! Thank you for providing us with your feedback and bringing this matter to our attention. We are unfortunately unable to locate your customer account with the contact details available. We would really appreciate it if you could please provide your contact details via our Trustpilot private message request. In the meantime, please contact us on live chat. Kind regards, Zego.
after delaying my application Diana solved it
after delaying my application Diana sorted it out and was efficient
2 September 2026
Unprompted review
Reply from Zego
Hi Vithusan,
Thank you for your kind words! I'm glad to hear that Diana was able to efficiently sort out your application after the delay. Your satisfaction is important to us, and we appreciate your patience throughout the process.
Best,
The Zego Team
I did originally have a 5 star review…
I did originally have a 5 star review for good customer service from Wajhaat.
I have deleted that review and have now had to change it to 1 star.
The same issue happened again, but this time Jordan took up an hour of my time for an issue that was Zego's fault and he told me the wrong thing multiple times and kept making mistakes by failing to help properly. Jordan's service was terrible and it seemed like he wasn't trained properly. I ended up speaking to Wajhaat again after but this time he wasn't helpful as he didn't read the previous chats properly.
The service was extremely poor this time and all the issues haven't been fully resolved. If you read my chat log from todat then you'll see exactly what I'm on about
2 September 2026
Unprompted review
Reply from Zego
Thank you for providing us with your feedback and bringing this matter to our attention. We are more than happy to look into this. If you’d like to provide us with more information, our dedicated Customer Support team are more than happy to listen. Please do not hesitate to contact us on live chat. Kind regards, Zego.
I’ve been chatting with far too many…
I’ve been chatting with far too many agents, but unfortunately no one was able to help me apart from agent Kelly. She did a great job and managed to resolve the issue within one minute, after I had been waiting for over 24 hours for this to happen.
Many thanks, Kelly! You were extremely helpful and professional
2 September 2026
Unprompted review
Reply from Zego
Hi there,
Thank you for taking the time to share your experience. We're thrilled to hear that Kelly was able to assist you effectively and resolve your issue so quickly after a long wait. We appreciate your kind words and will ensure she knows how much her help meant to you. If you need anything else, please don’t hesitate to reach out.
Best,
The Zego Team
Very easy to use and professional
31 August 2026
Unprompted review
Reply from Zego
Hi Youssef,
Thank you for your wonderful review! We're thrilled to hear that you found our service easy to use and professional. Your satisfaction is our top priority, and we're here whenever you need assistance.
Best,
The Zego Team
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