"Great Insurance — Very Easy to Use!" Excellent insurance company. You can download your policy documents easily anytime. Changing your vehicle is very simple — you can do it yourself through the Aco... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Acorn Insurance has over 40 years of experience helping customers secure bespoke cover. Specialist insurance for car, taxi, van & home. Get a quote now.
Liverpool Road 98, L37 6BS, Formby, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Samy was great today,pacient with customer,and give all the information needed in an very nice way and clear
Acorn is one the best insurance company and friendly customer service.
Acorn is one of the best companies in the UK for Fast food deliveries, parcels deliveries and private hire (Taxi) Insurance.
They have an amazing customer service team as well as a fantastic portal where you can login and manage your insurance hastle-free!
My experience with Acorn was a very pleasant one thanks to Chris who was very patient when going through my policy. He made a real effort to ensure that I fully understood the policy and broke it all down in layman terms for me. By the end I was happy that I'd come across Acorn and have no hesitation in recommending this company based on my interaction with Chris.
Dave, the agent who handled my query was friendly, patient, pleasant and very professional. He went to great lengths to explain everything that I needed to know about the policy and gave all relevant information, options and clearly explained all the details about the policy. Dave was just excellent! Great experience with Dave. I will definitely recommend Acorn Insurance to friends because of a very positive experience with Dave today.
The five star is for person answering the phone line was very helpful
Spoke to advisor Kelly who has very helpful, friendly and knowledgeable
Thanks for Acorn and the operator
Great insurance company. Never had any issues. And customer service is great. Lillian was a big help on my call today.
Took out insurance once again with acorn. Made with ease with the girl who's name is can't remember. Excellent service. Will be recommending them to friends
Highly impressed and the follow-up call actually saved me money. Polite and knowledgeable staff who answers all my queries.
I have been insured with this company for 12 months and have had the unfortunate experience of making a claim . 1st of all low balled me on my total loss then tried to tell me CAP only gives 1 figure! now im an ex sales manager with 14 yrs experience of CAP and know this is factually incorrect it gives clean avg and poor and a retail value. when challenged on this stated I find this offensive so im terminating the call. Guess im going to the ombudsman now
I received a great service today with Persh, he is so calm and patient throughout the service, also sorted my queries very quickly. Very good service. Thanks
I had a good customer service I forgot the gentleman he’s name who served me earlier wish I was remember he’s name but it’s was a good service man and everything goes smooth I really appreciate mate thanks
The best staff helper ever I forget my his name but very very nice and very patient and helpful man I would like to thanks him a lot and give him 10 stairs not 5
Can't fault this company, always willing to help very friendly staff Aimee from renewals absolute legend won't go anywhere else
I had a very good experience with Gargi she's very professional and clear
Kelly was a lovely lady to speak with very clear and easy to understand. Pleasure find business with her and the company.
My insurance was quoted £400 + for the year ahead. contacted to reduce but didnt seem to care and blamed it on cost of living... Went to another insurer and saved £150, will not recommend
Reply from Acorn Insurance
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.