Acorn Insurance Reviews 

16,886
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 2,148 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff who always take the time to explain every policy detail clearly and patiently. People truly appreciate the exceptionally smooth user experience, competitive pricing options, and efficient customer service when making online account changes or setting up new policies. Some people were dissatisfied with communication issues, noting persistent difficulties getting timely email responses or callbacks when contacting support teams. Reviewers also mentioned frustrating delays and deeply challenging experiences when dealing with complex accident claims, write-offs, or trying to resolve unexpected extra charges.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their exceptional professionalism... See more

Customer service

Customers had positive experiences with customer service, highlighting polite and helpful agents who made... See more

Service

People report positive experiences with service, highlighting helpful and efficient staff members. Consumers... See more

Price

Customers consistently note ambiguous experiences with price, as opinions and quotations vary widely. While... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how smooth, straightforward, and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

"Great Insurance — Very Easy to Use!" Excellent insurance company. You can download your policy documents easily anytime. Changing your vehicle is very simple — you can do it yourself through the Aco... See more

Company replied

Rated 5 out of 5 stars

Called today and very quick to answer..I introduced myself to the agent Lilian and explained I had some issues regarding direct debit Lilian could not have been more helpful .and talked me through eve... See more

Company replied

Rated 5 out of 5 stars

Having spent hours searching for an insurance company and feeling the stress. I phoned Acorn I was greeted by Denise in the Liverpool branch who was very polite , helpful and extremely patient, Deni... See more

Company replied

Rated 5 out of 5 stars

Had a genuinely easy and relaxed time sorting out my insurance with Acorn thanks to the efforts of both Darren and Jacob who helped me sort out my insurance through multiple calls. On each call... See more

Company replied


Company details

  1. Insurance Company

Written by the company

Acorn Insurance has over 40 years of experience helping customers secure bespoke cover. Specialist insurance for car, taxi, van & home. Get a quote now.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

17K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(16,886)

1,818 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Acorn is one of the best companies in…

Acorn is one of the best companies in the UK for Fast food deliveries, parcels deliveries and private hire (Taxi) Insurance.

They have an amazing customer service team as well as a fantastic portal where you can login and manage your insurance hastle-free!

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied.

My experience with Acorn was a very pleasant one thanks to Chris who was very patient when going through my policy. He made a real effort to ensure that I fully understood the policy and broke it all down in layman terms for me. By the end I was happy that I'd come across Acorn and have no hesitation in recommending this company based on my interaction with Chris.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Dave

Dave, the agent who handled my query was friendly, patient, pleasant and very professional. He went to great lengths to explain everything that I needed to know about the policy and gave all relevant information, options and clearly explained all the details about the policy. Dave was just excellent! Great experience with Dave. I will definitely recommend Acorn Insurance to friends because of a very positive experience with Dave today.

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all costs!!!!

I have been insured with this company for 12 months and have had the unfortunate experience of making a claim . 1st of all low balled me on my total loss then tried to tell me CAP only gives 1 figure! now im an ex sales manager with 14 yrs experience of CAP and know this is factually incorrect it gives clean avg and poor and a retail value. when challenged on this stated I find this offensive so im terminating the call. Guess im going to the ombudsman now

4 September 2026
Unprompted review
Rated 1 out of 5 stars

I had a good customer service I forgot…

I had a good customer service I forgot the gentleman he’s name who served me earlier wish I was remember he’s name but it’s was a good service man and everything goes smooth I really appreciate mate thanks

3 September 2026
Unprompted review
Rated 1 out of 5 stars

£400 extra - No thanks

My insurance was quoted £400 + for the year ahead. contacted to reduce but didnt seem to care and blamed it on cost of living... Went to another insurer and saved £150, will not recommend

3 September 2026
Unprompted review
Acorn Insurance logo

Reply from Acorn Insurance

Good morning Garry,

Thank you for your review. We’d like to investigate this for you right away and arrange for a member of our team to give you a call to discuss your situation.

To help us do that, please send us your contact details and policy number via Trustpilot’s private messaging system. Here’s how:

Log in to your Trustpilot Business account.
Go to Manage Reviews.
Navigate to the Inbox to view private messages.
Click on the relevant message thread to open it.
Type your response in the message box and click Send.

Please do not share any personal information in the public comment thread, as we may need to remove the review to protect your data.

Kind regards,

The Acorn Team

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