I’m a senior so can get quite confused with the interpretation of some online stuff! Hastings Direct website was one of the least stressful to negotiate and also one of the most competitive in... See more
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Review summary
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Was a good enough experience as I'm of generation who doesn't like or is very good at navigating online stuff. Only fault from my point of view when you need to ask a specific question you can't. At e... See more
Company replied
In the beginning, I thought the price was looking reasonable but soon after adding up more options, the price became much higher than expected. Then we realised that considering the insurance policy f... See more
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The website waa fairly easy to use but a bit long winded & trying to sell me cover several times for the same thing that i didnt want. Like tje app for future contact & to review my policy.
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Company details
Written by the company
Hastings Direct is one of the UK's fastest growing insurance brokers. We offer car, bike, van and home insurance.
Written by the company
Contact info
Conquest House, Collington Avenue, TN39 3LW, Bexhill-On-Sea, United Kingdom
- www.hastingsdirect.com
4.4
Excellent
202K reviews
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Disappointed the way I’m being treated
Disappointed the way I’m being treated. You don’t even have the decency to call me . Been promised a manager would call 3 different occasions . Nothing
3 November 2026
Unprompted review
I have used this company before so I…
I have used this company before so I know the great level of service they provide. I was impressed with the colleague I spoke to and may sign up for more cover in the future.
5 November 2026
Simply the best Insurance.
5 November 2026
I have over the years used a number of…
I have over the years used a number of Insurance companies but still keep going back to hastingsdirect I wonder why .
5 November 2026
Charged double what any other company…
Charged double what any other company did on my second years quote, first year was fine.
17 April 2026
Apart from sending the documents ( not…
Apart from sending the documents ( not yet arrived) I did all the work online. Good price though.l
5 November 2026
Just changed my car and it cost me £69
Just changed my car and it cost me £69, ehat a rip off.
Never use these again.
5 November 2026
Unprompted review
Easy to use and good price.
24 October 2026
The whole transaction was very smooth &…
The whole transaction was very smooth & efficient and professional,Im pleased to say was also the cheapest quote that i had.Very happy bunny!
29 October 2026
Clear and easy to use sight and process…
Clear and easy to use sight and process requirements
5 November 2026
Absolutely useless
Absolutely useless. had someone drive in to me in April and drive away whilst i was parked and not in the car. CCTV shows the offending vehicle and the police provided Hastings with the details. had contact from them today to say this has been closed as an at fault claim. unbelievable when all the evidence has been handed to them yet they haven't bothered to follow it up.
5 November 2026
Unprompted review
Price is good as compared to other…
Price is good as compared to other companies and has dropped down since I was using this company my previous year
5 November 2026
The price was a main factor as well as…
The price was a main factor us as well as the type of insurance cover we were looking for.
5 November 2026
Been with Hastings before
Had to sort as new address was unavailable on my old insurance. Paid a bit more for peace of mind.
30 October 2026
The change over was smooth.
5 November 2026
Terrible company...been paying for…
Terrible company...been paying for house insurance and my TV packs up and they wont do nothing as apparently they dont cover that ....im in the process of trying to get my installments back as what am I paying for ..thieving gits
5 November 2026
Unprompted review
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