Xometry Europe Reviews 

As a former UK production partner for Xometry, I completed more than 100 jobs for the company. The arrangement initially worked well, but the experience deteriorated after Xometry introduced an overly restrictive shipping policy. Collections were arranged by date only, with no time window, meaning I could be expected to wait around all day. As a small business with other work commitments, this was simply not practical.
I proposed a reasonable alternative: allowing me to drop orders off at the courier’s collection points when necessary. This would have avoided delays and made the process more workable. However, the suggestion was flatly refused by the senior production manager at the Chelmsford office. In my experience, she was unhelpful, dismissive, and at times rude, which made an already difficult process even more frustrating.
This was disappointing because the production work itself was worthwhile, and I enjoyed the challenge of making some of the more complex parts. However, the lack of flexibility and poor communication made the partnership increasingly difficult to continue.
Although I have given Xometry a one-star rating, I would still say the platform may suit someone with a small print farm, provided they can accommodate the strict collection requirements. However, anyone considering working with Xometry should be fully aware of these rigid shipping rules and the potential lack of support if issues arise.
I have now decided to close my partner account because I cannot reliably commit to waiting all day for collections with no confirmed time slot, and I do not want that uncertainty to affect customer orders.
In my view, Xometry needs to improve its logistics process and show a greater willingness to work constructively with production partners. If these issues were addressed, I would be open to producing work for them again in the future.

The communication and the interest the team shows are impeccable! Also shipping is fast and rationally priced. And of course so far the quality is superior. Every detail is machined flawlessly.

Exzellent, fast support and communication

I was unable to place an order after multiple attempts at reaching at the shop. Support tickets are closed immediately with "Solved" status without being answered. Messages are not being responded. Gladly there was an issue before payment, it is the only more worse thing that could have happened.

I can highly recommend Xometry. Delivery is always fast. The website is incredibly easy to use, and the preliminary quote leaves no questions unanswered. Excellent!

We have partnered with Xometry Europe for several recent projects, and the experience has been consistently excellent. The quality of the parts delivered meets our technical standards perfectly, and the lead times have been reliable.

A special thanks to Iaroslav SHein, our main point of contact. His communication is proactive, and he has been instrumental in ensuring that our project requirements are understood and met with precision. Having a dedicated contact who makes sure to understand our orders makes a significant difference in our workflow and gives us confidence in the project outcomes.

Great, fast and reliable service with very good team interaction. The resulting product have a very good quality and are done fast. If something is not right first time and will be fixed until it is right.

Good quality, very fast, very good service, transparent costs.

I came to Xometry with an extremely urgent and short deadline for a very large 3D print. Alina made the time to talk about the project and answer all of questions, while pulling in the proper expertises. She then above and beyond to take care of any issues on an extremely tight turn around being instrumental in our project's sucess and have already started another.

I sent the file with the design. I chose the material, color, and other details. Within minutes, I received a quote for the job. I ordered it, and I received the material before the agreed-upon date. Everything was perfect.
Excellent experience

I had a very positive experience with Xometry. The customer support was friendly and helpful, and the online ordering process was straightforward. What stood out in particular was the extremely fast quotation and processing time, which made it easy to quickly configure exactly what I needed.

So far, I have only ordered simple parts, but in both cases the production time was even faster than initially stated. The quality of the parts was good and fully met my requirements.

As a production partner, I had a very disappointing experience regarding a color dispute. The order specified “Ivory” without any RAL, Pantone, or other standardized color reference. The material used clearly falls within the accepted ivory range (warm off-white tones), and same material had previously been accepted without issue.

Despite the absence of any defined color code, the parts were rejected for not matching an unspecified shade of ivory, and I was ultimately forced to issue a credit note.

When a color is requested without a precise standard, it is unreasonable to later reject production based on subjective interpretation. Clear technical specifications should be mandatory to protect both clients and production partners.

Unfortunately, in this case, the responsibility was shifted entirely onto the manufacturer. This is Xometry Europe. Well done!

I am rating them poorly for now, though I may revise my review later if they fix this mess.

I paid for express delivery on a part weeks ago, and it still hasn't arrived. I am constantly bombarded with emails blaming "Christmas delays." That would be acceptable if they had warned me before I paid, but they didn't.

The delivery date keeps moving: first it was early January, then the 5th, then the 7th, and now nobody knows. They claim it is for "quality control," but it feels like pure mismanagement. My prototype is stuck on hold because of them. I even offered a solution (switching to CNC at their cost), but they refuse to answer my emails regarding the status or damages.

Save your time and money—stay away.

Xometry is a great provider of manufactured parts with simple and quick quoting engine. The system may indicate higher lead times due to automated quoting, however, parts may arrive a bit before the deadline. There are plenty of discounts throughout the year so you can save some money as well.

Ordering process looked slick. Cancellation process is like navigating through some kind of Escher's painting. Placed an order Sunday evening, realised it wouldn't make it, emailed support to cancel about an hour later. Got a reply back promptly asking for an order number, which I provided, got nothing back. Then saw a note that the order had gone into production. Opened chat on the order, eventually got through to someone who said they'd try to cancel, but as it had gone through to production it could be difficult and I'd likely encounter a fee.

If I was a skeptical person, I'd think they were delaying cancellation so that production has begun, making it impossible.

Whole experience left a sour taste in my mouth, I won't be back.

Update: After a lot of back and forth they finally cancelled the order and issued a refund last week. Money has yet to return 6 days later.

Since we found Xometry we experienced a fast and professional service, with excellent organization and a friendly staff, full 5 stars...

Top, I recommend 100%

Very responsive company, both in production and after-sales service. The quoting tool is very efficient and saves a lot of time.

When I uploaded my CAD I was really surprised by the cheap price compared to others sites. I took a risk half expecting to be dissapointed, but boy was I wrong. The parts turned up quickly and were absolutely spot on. I would definitely use this company again without question. Thank you for doing such a great job and saving me an lot of money

All pieces delivered as described. Will use again