I can process all types of cards easily and recently new useful features were added. Only drawback that they don't allow charging cards without physical presence except for hotels. Very annoying.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Update! After 2 days from my report reviewing my acount the issue is solved! they return my balance to normal! Great experience with the support team . But the services is bad they charge me monthly... See more
I'm just writing to encourage Tan Nyamande and thank him for the work he did in helping me with my onboarding onto the Viva.com platform. He was able to guide me through the process and for this I... See more
I am a server at viva. The reason I chose to work here is because of the menu (margaritas as well as food), the environment, and the amazing staff. I am happy to say that I am proud to still be an e... See more
Company details
Written by the company
Viva.com is the 1st full-fledged Tech Bank in Europe for businesses, operating across 29 European countries. From payments to financing, everything is connected. Viva.com brings together payments, banking services, tailored financing and all-in-one business solutions on a single integrated platform. Viva.com’s offering spans across omnichannel payment acceptance, deposit accounts, card issuing, and a broad suite of financing solutions - including working capital, and factoring - alongside fiscalisation services, giving businesses across all verticals access to the tools they need to run their operations efficiently, with one provider. Built on cloud-native technology, Viva.com pioneered and leads in Tap on Any Device technology, enabling acceptance on any Android device or iPhone, while connecting directly to all major international and local card schemes, local payment systems, and alternative payment methods across Europe.
Contact info
West Wing, Ashton House, Silbury Boulevard , MK9 2AH, Milton Keynes, Buckinghamshire, United Kingdom
- support@viva.com
- viva.com
3.8
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication!!
15 July 2026
Unprompted review
Reply from viva.com
Dear customer,
Thank you for your review! We're happy to hear that you had a great experience with our communication.
If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
I have not recieved my item that I paid…
I have not recieved my item that I paid for via Viva.com and have recieved no email replies regarding my concerns. I will need to contact the bank for my money back if this isn’t resolved soon. At present very very disappointed
27 June 2026
Unprompted review
Reply from viva.com
Hello Jemma,
Thank you for sharing your feedback. We understand your concern regarding a purchase you have paid for but have not yet received.
Please note that Viva.com provides payment services and is not the merchant responsible for the delivery of purchased goods. For matters concerning an order or its delivery, we recommend contacting the merchant directly in the first instance.
If your concern relates specifically to the payment made through Viva.com and you require further assistance, our 24/7 live chat team is available to help.
Kind regards,
The Viva.com team
Good service
Good service , staff helpful , app is a bit glitch between companies , overall i find Viva very good , quick payments and easy to navigate , please sort the app
16 July 2026
Unprompted review
Reply from viva.com
Hello James,
Thank you for your feedback! We're glad to hear you're enjoying our service, especially the helpful support, quick payments, and easy-to-use platform.
We also appreciate you highlighting the issue you've experienced with the app when switching between companies. Feedback like yours helps us improve.
If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
EVERYTHING IS OK...NOT AS A RESULT
EVERYTHING IS OK...NOT AS A RESULT
AS YOUR SERVICE
16 July 2026
Unprompted review
Reply from viva.com
Dear customer,
Thank you for your review! We're pleased to hear that you've had a positive experience with our service.
If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
Very good Service
16 July 2026
Unprompted review
Reply from viva.com
Hello Eleni,
Thank you for your review! We're delighted to hear that you were happy with the service you received.
If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
Reply from viva.com
Dear customer,
Thank you for your feedback! We're glad to hear that your experience with Viva.com has been positive so far.
We look forward to continuing to support your business. If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
The Ai understood me perfectly
The Ai understood me perfectly and was really helpfull in any question i asked
13 July 2026
Unprompted review
Reply from viva.com
Hello Niki,
Thank you for your feedback! We're pleased to hear that our AI assistant understood your questions and provided helpful support throughout your experience.
If you ever need additional assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
very helpful and friendly
10 July 2026
Unprompted review
Reply from viva.com
Dear customer,
Thank you for your feedback! We're glad to hear that you found our team helpful and friendly.
If you ever need assistance again, our 24/7 live chat team is always available to help.
– The Viva.com team
Stuff of Live Chat of Viva.com Greece…
Staff of Live Chat of Viva.com Greece did their best to solve a quite complicated technical issue. Thank you all !
10 July 2026
Unprompted review
Reply from viva.com
Dear customer,
Thank you for your feedback! We're pleased to hear that our Live Chat team was able to support you through a complex technical issue.
It's great to know that their dedication and commitment made a positive difference. We truly appreciate you taking the time to share your experience.
– The Viva.com team
clear and helpful
8 July 2026
Unprompted review
Reply from viva.com
Dear customer,
Thank you for your feedback! We're glad to hear that you found our support clear and helpful.
If you ever need assistance in the future, our 24/7 live chat team is always available to help.
– The Viva.com team
Viva have been a solid partner in the…
Viva have been a solid partner in the development of our business, flexing services as required to enable our growth and providing reliable and consistent support, coordinated by the excellent Andy Johnston.
1 May 2026
Unprompted review
Reply from viva.com
Dear customer,
Thank you for your feedback! We're delighted to hear that Viva.com has been a reliable partner in supporting the growth of your business.
It's great to know that our flexible solutions and consistent support have made a positive impact on your journey. We truly appreciate your trust and thank you for taking the time to share your experience.
– The Viva.com team
Excellent service rapide et au top
7 July 2026
Unprompted review
Reply from viva.com
Bonjour Nabil,
Merci beaucoup pour votre retour ! Nous sommes ravis d'apprendre que vous avez apprécié la rapidité et la qualité de notre service.
Si vous avez besoin d'aide à l'avenir, notre service de live chat est disponible 24h/24 et 7j/7 pour vous accompagner.
– L’équipe Viva.com
Reply from viva.com
Hello Panagiotis,
Thank you for your feedback! We're glad to hear that you had a positive experience with our service.
If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
Fast kind precisely answers
6 July 2026
Unprompted review
Reply from viva.com
Hello Charalampos,
Thank you for your feedback! We're glad to hear that you received fast, kind, and precise support.
If you ever need assistance again, our 24/7 live chat team is always available to help.
– The Viva.com team
Reply from viva.com
Hello Giannis,
Thank you for your feedback! We're glad to hear that our team was able to help you find exactly what you were looking for.
If you ever need assistance again, our 24/7 live chat team is always available to help.
– The Viva.com team
Very professional help
Very professional help. They fixed my problem fast
5 July 2026
Unprompted review
Reply from viva.com
Dear customer,
Thank you for your feedback! We're pleased to hear that our team was able to resolve your issue quickly and professionally.
If you ever need assistance in the future, our 24/7 live chat team is always available to help.
– The Viva.com team
Reply from viva.com
Dear customer,
Thank you for your feedback! We're glad to hear that you received a fast response.
If you ever need assistance again, our 24/7 live chat team is always available to help.
– The Viva.com team
Trust them
Great experience and useful people that are interacted with I am very pleased I hope everything will go well and will be partners for a long time
2 July 2026
Unprompted review
Reply from viva.com
Dear customer,
Thank you for your feedback! We're delighted to hear that you've had such a positive experience with Viva.com and that our team has earned your trust.
If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
Reply from viva.com
Hello Theofanis,
Thank you for your feedback! We're pleased to hear that you had such a positive experience with our customer service and the support you received throughout your journey.
It's great to know that the guidance you received made the process smooth and straightforward. We truly appreciate you taking the time to share your experience.
– The Viva.com team
Superior customer service and "hand…
Superior customer service and "hand helding" from Viva's ISV manager Andy Johnston.
29 June 2026
Unprompted review
Reply from viva.com
Hello Mike,
Thank you for your feedback! We're pleased to hear that you had such a positive experience with our customer service and the support you received throughout the process.
It's great to know that the guidance you received made everything straightforward and easy. We truly appreciate you taking the time to share your experience.
– The Viva.com team
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