From first visit to picking a car all the staff were very friendly. Once we decided to buy the salesman (charlie) was extremely helpful and very professional. He dealt with all our queries and organis... See more
Company replied
Location
Switch locationGeorge Eastham Avenue, Trentham Lakes, ST4 4TU Stoke-on-Trent, Staffordshire, GB
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See what reviewers are saying
Vertu found me the car i was looking for,I was very pleased with the service and car collection process.
Company replied
A really good experience buying a vehicle from Vertu. A chap named Anthony helped me purchase a vehicle. No pressure and an honest dealership. Not many of them about.
Company replied
3rd commercial vehicle I've had from the team at Stoke and yet another exceptional service. Quality standards, easy to deal with, and the whole process was hassle free. Would highly recommend to anyon... See more
Company replied
Company details
About Vertu Motors - Ford Stoke
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
George Eastham Avenue, Trentham Lakes, ST4 4TU, Stoke-on-Trent, Staffordshire, United Kingdom
- 0344 659 0046
4.9
Excellent
82 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I've been a customer of Bristol Street…
I've been a customer of Bristol Street Motors and now Vertu for sometime, having bought our previous car from the Stoke branch and received car services and MOT there via the service plan.
I have always received good service and the purchase of the new car has proved to be the same.
Anthony H. introduced himself when my wife and I were looking what cars were available and asked if he could be of help.
He was helpful and listened to what our story was. Nothing he did or said was 'pushy' in anyway. Although no suitable car was available at the Stoke branch, he very quickly found a possible car that might suit and after going though the details of the car my wife and I agreed.
Anthony then led use through the possibilites arranging for us to see the car and explaning what this would entail.
Anthony explained the process to get the car to the Stoke branch and the purchase process. We agreed to move forward feeling in control of the process.
Anthony was clear in what he explained to us, what he would do and what would happen next.
He contacted us when he said and we felt confident in dealing with him.
Anthony made the process of finding and purchasing our car a pleasant and easy experience.
13 July 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Hi Peter,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with the team at Vertu Ford Stoke. It’s wonderful to know Anthony took the time to listen to your needs, kept you fully informed throughout the process and helped make finding the right car such a pleasant and straightforward experience.
We’ll be sure to pass on your kind feedback to Anthony. Thank you for your continued loyalty and trust in Vertu, and we hope you enjoy your new car.
Kind regards,
Kerry
A really good experience buying a…
A really good experience buying a vehicle from Vertu. A chap named Anthony helped me purchase a vehicle. No pressure and an honest dealership. Not many of them about.
9 July 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Hi Olzhas,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that you had such a positive experience purchasing your vehicle from Ford Stoke.
It’s wonderful to know that Anthony provided honest, helpful service and made the process comfortable and pressure-free. We pride ourselves on delivering a transparent and customer-focused experience, so your feedback is greatly appreciated.
Thank you again for your kind words and recommendation. We’ll be sure to pass your comments on to Anthony and the team.
Kind regards,
Liza.
My new Ford focus
From first visit to picking a car all the staff were very friendly. Once we decided to buy the salesman (charlie) was extremely helpful and very professional. He dealt with all our queries and organised a test drive. On collection he delivered us a fully valeted car and took the time to show us all the controls. He was a pleasure to deal with and is a credit to your company.
10 July 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Hi S J Smith,
Thank you for your fantastic review. We're delighted to hear that from your first visit through to collecting your new Ford Focus, you received such a friendly and professional experience from the team. It's wonderful to know that Charlie was extremely helpful throughout, answering your queries, arranging your test drive, and ensuring everything was in place for a smooth handover.
We're especially pleased that he took the time to show you all the vehicle's controls and presented the car in immaculate condition on collection. Your kind comments about Charlie being a pleasure to deal with and a credit to the company will mean a great deal to him and the team at Ford Stoke.
We hope you enjoy many happy miles in your new Ford Focus.
Kind regards,
Danielle
3rd commercial vehicle I've had from…
3rd commercial vehicle I've had from the team at Stoke and yet another exceptional service. Quality standards, easy to deal with, and the whole process was hassle free. Would highly recommend to anyone looking for a commercial vehicle.
14 July 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Hi Joe,
Thank you for your continued support and for choosing the team at Stoke for your third commercial vehicle. We're delighted to hear that you've once again received exceptional service and found the whole process hassle free. It's great to know that our quality standards and easy approach continue to meet your expectations. We truly appreciate your recommendation and look forward to helping you again in the future.
Kind regards,
Danielle
The dealership kept me informed of the…
The dealership kept me informed of the progress of my purchase. Anthony had tried to get my car to me earlier but it needed some important servicing which I am glad it has had done. It was delivered to my door and my old car taken as part exchange. Car was really clean and tidy and I was shown round the basics before hand over
6 July 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you for your fantastic feedback. We’re delighted to hear that you were kept well informed throughout your purchase and that Anthony worked hard to ensure everything was prepared to the right standard before delivery.
It’s great to know that the home delivery, part exchange process and vehicle handover all went smoothly, and that your car was presented in excellent condition. We hope you enjoy your new vehicle.
Kind regards,
Matthew
Collection
Vertu found me the car i was looking for,I was very pleased with the service and car collection process.
15 June 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good afternoon Mr Chambers,
Thank you for your kind feedback, it’s great to hear you found exactly what you were looking for and that the collection process went smoothly.
Kind regards,
Dean
Genuinely such an incredible experience…
Genuinely such an incredible experience at Vertu Stoke. We were so overwhelmed with the kindness and helpful attitude of the sales team and how special they made the whole experience. Jared took us through every single step and made everything really clear and enjoyable. I can't thank them enough
13 June 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you so much for sharing your wonderful experience. We’re thrilled to hear how welcomed and supported you felt at Vertu Stoke. It’s fantastic that Jared guided you through every step so clearly and made the whole process enjoyable. Your kind words mean a great deal to the team.
Many thanks,
Chloe
I feel extremely happy and also very…
I feel extremely happy and also very lucky to buy my new car 🚗 with Vertu motors car company.
The customer service was so amazing and I'm giving big thanks to Mr John Taylor who helped me although.
12 June 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good morning Owolabi,
Thank you for your review. It’s wonderful to hear how happy you are with your new car and that you had such an amazing customer service experience. John will be delighted to know he was able to support you and make the whole process so positive.
We really appreciate your kind words.
Kind regards,
Dean
John from Ford Stoke was fantastic and…
John from Ford Stoke was fantastic and sold me my car. The service was great and communication. Highly recommend. Love my car!
27 May 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good afternoon Rebecca,
Thank you for your review. It’s great to hear that John provided such fantastic service and kept communication clear throughout. We’re delighted you love your car and really appreciate your recommendation.
Kind regards,
Dean
Luke and Callam in commercials gave me…
Luke and Callam in commercials gave me great customer service made me feel at ease when buying my customer van would recommend to visit them if you want great customer service if I need another van they would be my first point of call
1 June 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you for your great feedback. We’re really pleased to hear that Luke and Callam in our Commercials team provided such excellent customer service and made you feel at ease throughout your van purchase.
It’s fantastic to know they created a positive and reassuring experience for you — that’s exactly what we aim to deliver for all our customers.
We truly appreciate your recommendation and are delighted to hear we would be your first point of call for your next van. We look forward to welcoming you back in the future.
Kind regards,
Keith
Happy chaps.
Stewart duff who seemed very knowledgable about the cars in stock was great i couldnt fault him. Great service.great guy. Thanx.
28 May 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good afternoon Alan,
Thank you for your great feedback. It’s fantastic to hear Stewart’s knowledge and approach made such a positive impression and that you received such excellent service throughout.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Irsa and Stewart are just fantastic so…
Irsa and Stewart are just fantastic so helpful and nothing is any trouble for them they are an absolute credit to the Vertu team. Thank you both so much for all your help we really appreciate it and we love the new car.
29 May 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good morning Alison,
Thank you for your review. It’s wonderful to hear that Irsa and Stewart were so helpful and that nothing was too much trouble for them. Your kind words really highlight the level of care they provide, and we’re delighted you’re loving your new car.
Kind regards,
Dean
Luke was a perfect gent
Luke was a perfect gent , straight forward honest and well prepared , thankyou . I’d like to buy another van when your ready so give me a call
28 May 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good morning Gregory,
Thank you for your review. It’s great to hear that Luke provided such a straightforward, honest, and well‑prepared experience — your kind words will mean a lot to him. We look forward to assisting you again when you’re ready for your next van.
Kind regards,
Dean
Great service provided
Having bought my car from abroad without a test drive or vehicle inspection the vehicle recieved was, as expected and delivered on the agreed date.
Pre and post service provided iwas very professional and honest.
Shout out to Jake at the Stoke branch your post care was exemplary well done VERTU motors
22 May 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Hello,
Thank you for taking the time to leave your review. We are pleased to hear that your experience purchasing your vehicle from abroad, along with the sale and delivery process, went smoothly. However, we are sorry to learn of your disappointment regarding the vehicle not being supplied with foot mats. We understand that after making a significant purchase, customers rightly expect their vehicle to be presented to a high standard, and we appreciate how this may have impacted your overall impression of the experience. Your feedback has been noted and will be shared with the management team at Ford Stoke who will be in contact with yourself.
Many Thanks,
Jake Lomas
Used Car Business Manager
Toyota chr
Never felt pressured about buying the car, was allowed to look at the car inside and out without a salesman following me around.
When I requested a test drive, John sorted it very quickly.
After i decided to purchase the car the transaction was done very professional, politely and helpfully.
All paper work sorted on site, hand over of new car was excellent
12 May 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Hi Peter, Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Easy sale
We went in knowing we were buying an Explorer so we were an easy sell. Everyone was helpful and friendly.
7 May 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Hi there,
Thank you for your lovely feedback. We're really pleased to hear that, even though you knew what you were looking for, the team still made the experience friendly and helpful throughout — that’s exactly what we aim for.
Your comments are truly appreciated.
Kind regards
Dawn
New car from Vertu. (highly recommended
after going on the web site i was contacted by a sales person from Vertu ( Irsa Sheraz
Sales Advisor ) and then we made an appointment for a test drive , Irsa was very good and knowledgeable she told us all about the car and when we got back to the garage my wife asked about a different colour she even found us one and kept us informed right up to when it was delivered to garage going the extra mile to help us.
9 May 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you for sharing such a lovely and detailed review.
Irsa will be so pleased to hear how much you appreciated her support throughout the entire process. It’s wonderful that she was able to guide you through the test drive, answer all your questions, and even go the extra mile to find the exact colour your wife preferred. Keeping you updated right up to delivery is exactly the level of care we aim to provide, and it’s great to know it made such a positive difference to your experience.
John Taylor dealt with the purchase of…
John Taylor dealt with the purchase of my car. He was polite, friendly and nothing was too much for him. When I emailed or rang him he replied or called within half an hour. It was a pleasure to do business with him.
17 April 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good afternoon Karen,
Thank you for your review. It’s lovely to hear that John looked after you so well, responding quickly and making sure nothing was too much trouble. It’s great to know he made the whole process such a pleasure.
Kind regards,
Dean
Excellent service from Ben Hardman from…
Excellent service from Ben Hardman from start to finish. Ben provided great support and guided me through buying my first EV vehicle with ease
1 May 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Hi Simon
Thank you for your excellent feedback. We're delighted to hear that you received such great service from Ben Hardman from start to finish. It’s wonderful to know that he provided the support and guidance you needed to make buying your first EV an easy and positive experience.
Your kind words are truly appreciated and will mean a great deal to Ben and the team.
Kind regards
Dawn
Excellent service and a very personable…
Excellent service and a very personable manner from John Taylor, used car salesperson. Nothing was too much trouble and everything explained perfectly.
28 April 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good afternoon,
Thank you for your review. It’s great to hear that John provided such personable service, explaining everything clearly and going the extra mile to help. Your feedback will mean a lot to him.
Kind regards,
Dean
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