Verisure DK Reviews 

Crooks. Won’t respond to emails. Avoid at all costs.

Good reaction time after accidentally activating the sos alarm was contacted by security help over the phone inquiring if every thing was okay reassuring it does what is advertised not cheap but worth the secure feeling that they on the boil

Kenneth Mortensen er en fantastisk god håndværker og som er god til at forklare systemerne.

I unfortunately signed a long-term contract with Verisure Denmark based on big promises, but the actual product and service have been completely oversold.
My main concern is the service center’s alarming inability to react quickly-or at all. My alarm has been triggered twice now, and the service center appeared to not even bother to review the alert or call me. It was only after I called them later in the day that they finally reviewed the still images (abit too late for burglary detection). They never took any proactive action. For a security company, this is a terrifying lapse in basic duty.
Furthermore, their customer/service support is non-existent:
Ignored Billing Requests: I have tried numerous times to change my billing method, but no one ever gets back to me.
Breach of Maintenance Terms: Per the contract, the system must be tested every 6 months. I have tried to initiate this required testing numerous times, but they completely ignore the requests and don’t get back to me.
It is incredibly frustrating to be locked into a long term contract with a security company that abandons you the moment the paperwork is signed. It feels entirely like i am just a number and a source of recurring income to them, rather than a person I pay them monthly to protect. Needless to say, I unfortunately intend to cut all ties and stop using this company the very moment my current contract runs its course. As a former security professional I cannot at this time recommend Verisure for actual security and support.

I have been the customer for nearly 4 years. Sales consultant often call and ask for referral to family and family. They offer a one month subscriptions as thanks for referral on the case of success. I have given 3 customer to them who signed up but never get anything as they promised. I recently call and wrote them and followed up 3 times but they don’t get back to us. Basically this is simply scam in a different way to get new clien. Hence I decided to quit company as they don’t stand out on their policy.

Service wise it’s not bad company.

Regards,
Pokharaj

Verisure got a very flexibel and friendly support.
Thanks to Xenia:-)

Service minded

Verisure var alt for længe om at reagere på mine problemer og at sende en montør

We got the alarm in December 2025. We chose Verisure over the competitor due to the campaign they run with SAS as I was interested in receiving 35.000 Eurobonus points. I followed all the steps, got it confirmed during the installation and after.
Now, 3 months and countless emails and calls later, nothing is happening. My emails are getting completely ignored. When calling, last time I was told there is nothing to do because it was done wrong. When I demanded talking to someone else, I was told it was registered wrongly, but they are on it. Again, absolutely no follow up since.
I am considering cancelling the subscription since this treatment doesn't make me confident in the service itself.

Complete frustration with this company.

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Straightforward costs and extremely user friendly gear. We had a very great service from Morten Andersen, he took his time and went through the entire product training. Product is very honest, and very easy to navigate.

After more than five years as a customer, I finally cancelled my Verisure subscription. What happened afterwards only confirmed that it was the right decision.

First, I realised how little protection I actually had for the 500 kr/month I was paying:
– 3 door/window sensors
– 2 motion sensors
– 2 Fire sensors
No upgrades, no added value over the years, just steadily increasing prices.

Then, when I cancelled, I received a sudden “special offer” of 259 kr/month – almost 50 percent cheaper. It’s hard not to see this as an admission that the original price was massively inflated. That’s not customer care… that’s trying to see how far you can stretch customer loyalty.

But the most concerning part was during the cancellation call. The agent tried to scare me into staying, telling me that if there is a fire, 112 won’t come unless I can prove there is a fire.
This is simply false and completely inappropriate. Emergency services absolutely respond to fire alarms, smoke, visible fire, or reports of danger. Suggesting otherwise to pressure a customer into keeping a subscription is, in my view, borderline unethical.

I switched to owning my own system with full coverage at a fraction of the cost. No scare tactics, no surprise promotions, no inflated monthly fees.

So yes, the train has passed. And after this experience, I’m not coming back.

We experienced an excellent service. The process from the start to the end was customer centric and friendly.

Adina AF5975 did a fantastic service and was very helpful giving a demo of Automated Arm & Disarm feature. She patiently answered all our questions. Very good customer service.

Thanks,
Kam

I have been a customer of Verishure for many years and have always been satisfied with the services this company provides. They have now installed new equipment, including new Arlo cameras. Everything was done quickly and efficiently, and it works perfectly, as always. I am satisfied. I can recommend Verishure to everybody like a solid and good company.

The system itself is good, but the Verisure administration is terrible. I would not advise using them and look for another more competent organisation.

Update October the 30th. There customer service has still not solved the issue and their customer service is more interested in trying to shift the blame than actually solve the issue.

I will be quitting this company forever. I have been waiting for 3 days to be contacted to resolve my billing issue. No one knows anything. I am very disappointed with this. I will not recommend them to anyone and will leave the same message on Facebook and Instagram. You don't have to be with them when they don't care.

I am extremely disappointed with my experience with Verisure. After purchasing their alarm system, including Arlo cameras, I discovered a major issue when moving to a new address. The cameras are locked to the initial installation location, and Verisure has refused to unlock or reconfigure them for my new home. Despite having paid for these cameras, they are still considered Verisure's property, rendering them unusable at my new address.

The lack of transparency during the sales process is unacceptable. I was not informed that the cameras would be permanently tied to the first property, which has caused significant inconvenience and frustration. Verisure's customer service has been unhelpful, offering no viable solutions such as unlocking the cameras, providing replacements, or issuing a refund.

The Irresponsible response from Versiure:
Hi Vignesh,

Regarding your Arlo cameras, they are locked to the first property where they were initially installed, as that's how the technicians code the alarm system. Unfortunately, we are not able to reopen or reconfigure the Arlos for your new address where you've had Verisure installed.
It's very unfortunate that you weren't informed of this when you originally purchased the Arlos, but unfortunately, we are not able to use previously installed components on a new system at your new address, as I mentioned to you.
Even though you purchased them through us and have paid them off, they are still considered our property.
Sorry for the inconvenience, and have a great day.

Med venlig hilsen / Best regards

Customer Care Consultant