They didn't send me the cover that was indicated in the delivery. I'm very unhappy. I had to drive 50 km myself.The delivery slip indicates that a case was supposed to be included, but it wasn't there... See more
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See what reviewers are saying
Very worthy solution and got help on a saturday evening and problem was solved within minutes. Very happy to change from another expensive provider to Norlys instead! Friendly customer service
Company replied
Super nice and helpful personnel. We chose your network mainly due to a very nice guy who help us find the best possible solution for us.
Company replied
I switched from CBB to norlys. The service is good enough most of the time, but the thing that sometimes could be frustrating is when using the network in train stations or underground parking the net... See more
Company replied
Company details
- Electric Utility Company
- Energy Supplier
- Gas Company
- Housing Utility Company
- Internet Service Provider
- Telecommunications Service Provider
About Norlys
Written by the company
I Norlys forsyner vi over 1 million adresser med elektricitet og internet,
både i byerne og på den yderste markvej.
Vi skaber bedre muligheder for den enkelte og kæmper for den grønne omstilling og et mere digitalt Danmark. .
Kan vi hjælpe dig?
Vi sidder klar ved telefonerne på 70115000, hvis du har spørgsmål eller brug for hjælp.
Åbningstider i Energi Privat
Mandag til fredag: 08.00-17.00
Weekend og helligdage: Lukket
Åbningstider i Energi Erhverv
Mandag til torsdag: 08.00-16.00
Fredag: 08.00-15.00
Weekend og helligdage: Lukket
Åbningstider i Tv & Internet Privat
Mandag til fredag: 08.00-21.00
Weekend og helligdage: 09.00-17.00
Åbningstider i Tv & Internet Erhverv
Mandag til fredag: 07.00-21.00
Weekend og helligdage: 09.00-17.00
Du kan besøge Norlys' hjemmeside via linket i toppen af siden her, eller følge os på facebook via linket længere nede på siden.
Vi skaber bedre muligheder for den enkelte og kæmper for den grønne omstilling og et mere digitalt Danmark. .
Kan vi hjælpe dig?
Vi sidder klar ved telefonerne på 70115000, hvis du har spørgsmål eller brug for hjælp.
Åbningstider i Energi Privat
Mandag til fredag: 08.00-17.00
Weekend og helligdage: Lukket
Åbningstider i Energi Erhverv
Mandag til torsdag: 08.00-16.00
Fredag: 08.00-15.00
Weekend og helligdage: Lukket
Åbningstider i Tv & Internet Privat
Mandag til fredag: 08.00-21.00
Weekend og helligdage: 09.00-17.00
Åbningstider i Tv & Internet Erhverv
Mandag til fredag: 07.00-21.00
Weekend og helligdage: 09.00-17.00
Du kan besøge Norlys' hjemmeside via linket i toppen af siden her, eller følge os på facebook via linket længere nede på siden.
Contact info
Over Bækken 6, 9000, Aalborg, Denmark
- 70115000
- Energi::energi@norlys.dk Tv&Internet::kundeservice@norlysmail.dk
- norlys.dk
Fremtiden er Norlys
3.5
Average
88K reviews
Asks customers to review
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They didn't send me the cover that was…
They didn't send me the cover that was indicated in the delivery. I'm very unhappy. I had to drive 50 km myself.The delivery slip indicates that a case was supposed to be included, but it wasn't there. So now I have to buy one myself???? I can't upload a photo of the delivery receipt here to prove that what I'm saying is the absolute truth. Norlys has deceived me.
20 July 2026
Reply from Norlys
Hi Aleksandra,
Thank you for taking the time to share your experience.
We’re sorry to hear that the cover was not included as expected in your delivery, and we understand your frustration with having to spend extra time and travel to sort this out yourself.
This is not the experience we want our customers to have, and we appreciate you sharing your feedback with us.
Kind regards
Silas, Norlys ❤️
Super nice and helpful personnel
Super nice and helpful personnel. We chose your network mainly due to a very nice guy who help us find the best possible solution for us.
17 July 2026
Reply from Norlys
Hi Veljko
Thanks so much for the kind words. Great to hear you got friendly, helpful guidance and found a solution that fits you. Thanks for choosing our network, welcome on board!
Kind regards
Oscar, Norlys ❤️
Was very easy and quick!
17 July 2026
Reply from Norlys
Hi Carlotta
Thanks for the review, glad it was quick and easy.
Kind regards
Noah, Norlys ❤️
Product not logged in my account
I have internet, phone and power with this company. They never help with anything. They lie to me on the phone and on the stores. They contradictory themselves and they are illegally not letting me use my guarantee on an item. I bought the item last year, they never registered it on my account, I did not receive a receipt, but it was sent to me so they must have a trail. And on customer support they said they gave me an email that works as guarantee (fresh), the shop said that this email is not a guarantee and says none of that. They had problems in delivering my products from the start and now again I'm facing problem with this issue. I have the serial number and it should be shown somewhere. If not, this should be investigated.
15 July 2026
Unprompted review
Reply from Norlys
Hi,
Thank you for your review,
We are sorry to hear about your experience and that you feel you have received different information from us.
We understand that this is frustrating, especially when the product is not visible on your account and you need documentation for your guarantee.
To investigate the case further, please send us an e-mail through the contact form on our website.
Please include the serial number of the product and any information you have about the purchase, for example the date of purchase, where it was bought, delivery information or the e-mail you received from us.
Once we have received the information, we can look into whether the product can be traced in our systems and help clarify the documentation for your guarantee.
Kind regards,
Nadia, Norlys. ❤️
İts been 1 month and still they didnt…
İts been 1 month and still they didnt come to start my internet for my office been calling them and they just say we will come in few days but still nothing changed after long time. Awful service
17 June 2026
Unprompted review
Reply from Norlys
Hi Ozcan,
Thank you for sharing your experience.
We are sorry to hear that you have been waiting for a month to get internet installed at your office, and that you have not received a clear update despite contacting us several times.
We understand how important internet is for running a business, and this is not the experience we want to provide.
We apologize for the delay and the lack of clear follow-up.
Kind regards,
Nadia, Norlys. ❤️
Very worthy solution
Very worthy solution and got help on a saturday evening and problem was solved within minutes. Very happy to change from another expensive provider to Norlys instead! Friendly customer service
11 July 2026
Unprompted review
Reply from Norlys
Hi
Thanks so much for the kind words! Great to hear we could sort it on a Saturday within minutes, and that the service felt friendly. Welcome to Norlys, we're happy you chose us.
Kind regards
William, Norlys ❤️
I just became a member and I don't have…
I just became a member and I don't have any specific opinions.
10 July 2026
Reply from Norlys
Hi Mohsen,
Thank you for your review.
We appreciate you taking the time to share your experience. We hope your time as a customer gets off to a good start and meets your expectations.
Kind regards,
Nadia, Norlys. ❤️
Good products on good prices and very…
Good products on good prices and very helpful, friendly people working. Also fast delivery of order :)
30 June 2026
Reply from Norlys
Hi Gabriella
Many thanks for the lovely review. Great to hear you got good value, friendly help from our team, and quick delivery. Enjoy your new products!
Kind regards
Alma, Norlys ❤️
Fed service
7 July 2026
Reply from Norlys
Hej Martin
Tak for din anmeldelse!
De bedste hilsner
Noah, Norlys ❤️
I had the pleasure of repeated calls…
I had the pleasure of repeated calls where they refuse to to stop calling despite repeatedly telling them not to call me again and again and again and again and again..
7 July 2026
Unprompted review
Reply from Norlys
Hi Simon
Thank you for making us aware of this. I’m sorry that you’ve continued to receive calls after asking us to stop.
Please send your phone number and a short description of the issue to privat.mobil@norlys.dk, so we can make sure to stop the calls.
Best regards
Malou, Norlys ❤️
Good service
6 July 2026
Reply from Norlys
Hi Aziz
Thanks for the kind words!
De bedste hilsner
Noah, Norlys ❤️
My subscription is so expensive can you…
My subscription is so expensive can you please reduce my subscription or stop the insurance of monthly in my phone?
2 July 2026
Reply from Norlys
Hi Jeffrey
Thanks for reaching out to us. We understand it’s frustrating when the monthly cost feels too high. We can help review your options and look into the device insurance on your mobile.
Please email us at privat.mobil@norlys.dk with your customer number and a short description of the case, so we can help you further.
Best regards
Malou, Norlys ❤️
Easy hastle free transfer
Easy hastle free transfer if all my services over to norlys and with good customer service. The compete opposite to what yousee provided .
25 June 2026
Unprompted review
Reply from Norlys
Hej Chris
Thanks a lot for the kind words! We’re delighted the switch to us was smooth and that our team looked after you well.
De bedste hilsner
Emma, Norlys ❤️
The internet connection is great and…
The internet connection is great and the agents are great.
26 June 2026
Reply from Norlys
Hi Robert
Thanks for the kind words. Great to hear your connection is running smoothly and that our team took good care of you.
De bedste hilsner
Noah, Norlys ❤️
Reply from Norlys
Hej Svend Aage
Tak for den fine anmeldelse! Rart at høre, at vi tog os tid og fik dig godt i mål.
De bedste hilsner
Alma, Norlys ❤️
Cheaters!!
Cheaters!!! I have cancelled internet in March and still getting bills. I have called 3times already and they always say they don’t see any cancellation and I need to pay this time and it will be last time. Obviously they don’t know how to work or are just happy to cheat and then act dumb. I had almost same situation when company was under Telia name, but they happily returned money and said sorry. Avoid any connections with this company
25 June 2026
Unprompted review
Reply from Norlys
Hi Consumer
Thank you for sharing your experience with us.
I am very sorry to read that you are still receiving bills after cancelling your internet in March, and that you have had to contact us several times without the issue being resolved. I understand why this has left you with such a poor impression.
That is naturally not how it should be, and we apologise for the inconvenience this has caused.
Best regards
Malou, Norlys ❤️
Very pathetic service a staff give me 2…
Very pathetic service a staff give me 2 sim card instead of 1 at fields. While i was taking offer.
I have converted my sim card.
And she put another sim card in my bag.
2 February 2026
Reply from Norlys
Hi Rabi,
We’re sorry to hear about your experience. When you visit us to get help with a SIM card or an offer, you should of course feel confident that everything is handled correctly and clearly explained.
We understand that it can be frustrating and confusing to discover an extra SIM card afterwards, especially if that was not what you expected or agreed to.
We apologise for the experience and for the uncertainty it has caused.
Kind regards
Nicolas, Norlys
Slow reply to queries and problem…
Slow reply to queries and problem resolution took a long time and needed so many repeated emails.
18 June 2026
Reply from Norlys
Hi Mariel
Thank you for taking the time to share your experience with us.
I am sorry to hear that you had to wait too long for replies and that solving the issue required several repeated emails. That is not the experience we want you to have, and I understand why it must have been frustrating.
We appreciate your feedback and will take it with us, so we can work on making our follow up and problem resolution better.
Best regards
Oliver, Norlys ❤️
I have tried to reach norlys Service…
I have tried to reach norlys Service links for over 90 minutes. I never Camembert through. Norlys cut offf dsl Internet on june 2nd. And informed me, tvere was no worty. the change to re-newed connection would be automatic.
It is now june 18th. I still do not have Internet.
E-Mails to Service need one Werk to be answered.
I finally asked AI would to do and found out how to apply for a New Internet connection.
If AI can help, why can't norlys?
The entire experience was irritating and frustrating.
18 June 2026
Reply from Norlys
Hi Silke
Thank you for taking the time to share your experience. I am sorry to read that you have been without internet since June 2 and that it has been difficult to get through to us or receive a timely reply. I understand how frustrating that must be, especially when you expected the change to happen automatically.
This is not the experience we want to give. You are very welcome to write to us at kontakt.digital@norlys.dk, so we can help you further.
Best regards
Magnus, Norlys ❤️
Reply from Norlys
Hi Daniel
Thanks a lot for the kind words and for taking the time to share them. Great to hear you felt looked after and treated with respect.
De bedste hilsner
Oscar, Norlys ❤️
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