Altibox Danmark A/S Reviews 

Reply from Altibox Danmark A/S

Jul 3, 2026

Hi Mario

Thank you so much for your great review and the 5 stars.

It is lovely to hear that you found everything quick, simple and easy, and that you are happy with both the price and the service.

We really appreciate you taking the time to share your experience.

Best regards
Lasse
Altibox

Reply from Altibox Danmark A/S

Jun 12, 2026

Hi Alex,

Thank you for your review. However, I must firmly address the allegations you have made, as they are factually incorrect.

You placed an order for internet (special campaign at 18 DKK/month) on 26/05/2026. Under Danish consumer law and our terms and conditions, you have a 14-day right of withdrawal from the date of purchase. This is clearly stated in the terms and conditions you accepted at the time of purchase. You chose to cancel your order on 11/06/2026 — which is outside the 14-day withdrawal period. You were explicitly informed of this before the cancellation was processed.

Regarding your claim that we did not deliver internet: this is not accurate. The 18 DKK campaign is delivered in partnership with the fiber network owner Sinal/Syd Energi, and requires installation of their fiber connection at your address. You may already have a fiber connection from a different provider in your area, but this campaign is only available on the Sinal/Syd Energi network. A technician was therefore scheduled on your behalf accordingly.

The charge you received exists solely because Altibox is subject to the same 14-day withdrawal terms when placing a fiber order on your behalf. When you cancelled after the withdrawal period had expired, Sinal/Syd Energi invoiced Altibox for the order setup and cancellation. This cost has been passed on to you — it is not a fee we profit from, but a direct consequence of cancelling outside the withdrawal window, which you were informed about in advance.

To be clear: you placed the order yourself, you chose not to proceed with the Sinal/Syd Energi fiber installation, and you chose to cancel after being explicitly informed that doing so would incur a cost. The allegations of fraud and scamming are therefore wholly unfounded, and I must distance myself strongly from them.

If you have further questions, you are welcome to contact us at info@altibox.dk and we will be happy to assist.

Best regards,
Lasse

Reply from Altibox Danmark A/S

Jun 1, 2026

Tak for din anmeldelse!
Tusind tak for de 5 stjerner – dejligt at høre, at du har oplevet fin service 😊 Frederik bliver glad for din feedback.

Venlig hilsen
Emma, Altibox

Reply from Altibox Danmark A/S

May 20, 2026

Kære Peter

Tusind tak for din flotte anmeldelse og de 5 stjerner ⭐⭐⭐⭐⭐

Det gør os virkelig glade at læse, at du er tilfreds med både TV, internet, fiber, mobilabonnement og vores kundeservice. Og ekstra dejligt at høre, at du også oplever at få god kvalitet til en god pris.

Tak fordi du vil anbefale os – det betyder rigtig meget.

Jeg sørger selvfølgelig også for at dele din flotte feedback med Karoline 😊

Venlig hilsen
Lasse
Altibox

Reply from Altibox Danmark A/S

Apr 17, 2026

Dear Diana,

I’m sorry to read your review.

However, I need to clarify that the technician from Norlys was unable to reach you at your address at the agreed time, which had been communicated to you in advance via both email and SMS.

Altibox does not operate its own technicians or fiber network. Instead, we rely on network owners such as Norlys, who own the infrastructure in your area. As a result, it is their technicians who carry out the installation.

When a technician is unable to complete the visit due to absence at the address, Norlys invoices Altibox for the missed appointment. Unfortunately, this is a cost we are required to pass on.

At the same time, your cancellation was made after the statutory 14-day right of withdrawal had expired. As Altibox is charged by the network owner for the work already initiated, we are, regrettably, also required to pass this cost on to you.

I hope you can understand that Altibox is not in a position to cover the cost of a missed technician visit when access to the address was not possible. Likewise, I hope this clarifies why there is a charge associated with cancelling the agreement after the 14-day withdrawal period has passed.

Kind regards,
Lasse
Altibox

Reply from Altibox Danmark A/S

Mar 17, 2026

Dear Theis,

Thank you so much for your review ⭐

It’s great to hear that you found both the price attractive and the setup easy – that’s exactly the experience we aim to deliver.

We’re really happy to have you on board, and we hope you’ll continue to be just as satisfied going forward 😊

Best regards
Lasse
Altibox

Reply from Altibox Danmark A/S

Feb 24, 2026

Hej Gulnara

Tusind tak for de 5 stjerner 🙏

Det er dejligt at høre, at du oplevede god service hos Jonas.

Jeg giver rosen videre til ham med det samme – det betyder virkelig meget for os at få sådan en tilbagemelding.

Tak fordi du tog dig tid til at skrive 😊

De bedste hilsner
Lasse
Altibox

Reply from Altibox Danmark A/S

Feb 11, 2026

Kære Sibi

Tusind tak for de 5 stjerner – og for de pæne ord. Det er virkelig dejligt at læse.

Jeg giver rosen videre til Anna Sofie. Hun bliver glad for at høre, at du oplevede god service – det betyder mere, end man tror.

Tak fordi du valgte Altibox 🙌

De bedste hilsner
Lasse
Altibox

Reply from Altibox Danmark A/S

Feb 3, 2026

Hi Albette

Thank you so much for the 5 stars – we really appreciate it 😊

It’s great to hear that you found process easy. We aim to make things as simple and straightforward as possible, so it’s nice to know that came through.

Kind regards,
Lasse
Altibox

Reply from Altibox Danmark A/S

Dec 17, 2025

Kære PM

Tak for din anmeldelse og for din ærlige tilbagemelding.

Du har helt ret i, at det på nuværende tidspunkt primært er aftaler, der er indgået, og at den egentlige oplevelse først for alvor viser sig, når leveringen og installationen er gennemført. Det er en fair pointe.

Vi er glade for, at bestillingen var let. Nu handler det for os om at leve op til det, vi har lovet – og det tager vi meget seriøst.

Skulle der undervejs opstå spørgsmål eller behov for hjælp, er du altid velkommen til at tage fat i os.

Venlige hilsner
Lasse
Altibox

Reply from Altibox Danmark A/S

Nov 11, 2025

Dear Lukaz,

I assume you mean Altibox when you write “Antibodies”?

I find it surprising that you chose to post on Trustpilot instead of contacting our Technical Support. I can see that your last contact with them was in April 2025, and if you are still experiencing technical issues, they should of course be resolved. However, that won’t happen through a Trustpilot review.

You should first and foremost contact our Technical Support team directly.

It’s of course perfectly fine to leave a review, but I believe it’s fairer to do so after you’ve spoken with Technical Support and your issue has not been resolved - if that was the case.

I find the order of things a bit unfair in this case :)

I’ll ask our Technical Support team to reach out to you, but the correct way is always to call us directly at 70 300 600, rather than through Trustpilot.

Best,
Lasse
Altibox

Reply from Altibox Danmark A/S

Updated Oct 29, 2025

Opdateret 10:32

Jeg får lige en kollega til at give dig et kald :)
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Hej Christian,

I henhold til købeloven har du 14 dages fortrydelsesret. Af den grund er der indlagt en kort forsinkelse i leveringen, så du har mulighed for at benytte denne ret, hvis du ønsker det.

Hvis du ønsker, at leveringen igangsættes hurtigere, er du velkommen til at kontakte kundeservice og give afkald på fortrydelsesretten.

Vh. Lasse
Altibox Kundeservice

Reply from Altibox Danmark A/S

Oct 23, 2025

Hi Mehrnoosh,

Thank you so much for your review.

I'm so glad to hear that Karina was able to help you with your problems!

Best regards,
Signe
Altibox

Reply from Altibox Danmark A/S

Oct 23, 2025

Hi Darren,

Thank you so much for your review 🤩

It’s great to hear about your experience with Camilla — I’ll make sure to pass your kind words along to her. She’ll be so happy to hear that!

Kind regards
Signe
Altibox

Reply from Altibox Danmark A/S

Oct 20, 2025

Kære Tutuianu,

Tusind tak for din anmeldelse, dejligt at du er tilfreds med os 😊

Bedste hilsner
Signe
Altibox

Reply from Altibox Danmark A/S

Jul 8, 2025

Kære Sergiy,

Det var en fornøjelse at få fat i dig på telefonen tidligere.

Jeg blev lidt overrasket over din anmeldelse, da du faktisk ikke er kunde hos Altibox – du nævnte jo selv, at du er kunde hos Telenor, og at din anmeldelse var rettet mod dem.

Det er korrekt, at du har ønsket at blive kunde hos os, og det vil vi meget gerne hjælpe med. Desværre er forbindelsen i øjeblikket optaget af en anden udbyder, og vi kan først oprette dit abonnement, når den forbindelse er frigivet.

Som du også selv sagde at du ville, vil jeg sætte stor pris på, hvis du har mulighed for at fjerne din anmeldelse, da den omhandler en internetforbindelse hos en anden udbyder.

På forhånd tak – og vi glæder os til at byde dig velkommen som kunde, så snart det bliver muligt.

De bedste hilsner
Lasse
Altibox Kundeservie

Reply from Altibox Danmark A/S

Jul 3, 2025

Hi Anna,

Thank you so much for your kind words – they truly mean a lot.
I’m really glad to hear that Daniel was able to help you in a way that felt both clear and patient. That’s exactly the kind of support we aim to give, and it’s lovely to know it landed well with you.

Should you ever need anything again, you know where to find us. We’re always happy to help – patiently, of course 😊

Warm regards,
Lasse
Altibox Customer Service

Reply from Altibox Danmark A/S

May 21, 2025

Hi Costlyn,

Thank you so much for your kind words!

I'm really glad to hear that Daniel was able to help you quickly and answer all your questions — that's exactly the experience we aim to give our customers.

I'll make sure to share your feedback with him.

Don’t hesitate to reach out if you ever need help again — we’re always here for you.

Best regards,
Lasse
Altibox Customer Support

Reply from Altibox Danmark A/S

Updated May 19, 2025

Update 19-05-2025:

I'm sorry that you have chosen not to respond to my request for additional information, which would allow me to verify your review, confirm that you are a customer of Altibox, and investigate your case.

I must therefore assume that you either do not wish for us to look into the matter or that you may not be a customer of Altibox at all?

You are of course welcome to contact us if you would like us to proceed with this case.

Best regards,
Lasse
Altibox Customer Service
------
I'm truly sorry to hear about your experience – especially the issues with connectivity and the service you received. That’s not the level of support we aim to provide, and I would very much like to look into this further.

Unfortunately, I haven’t been able to locate your customer profile in our system based on the information in the review. I’ve therefore sent you a private message via Trustpilot where you can provide a few additional details to help us identify your case.

I sincerely hope you’ll respond, within 3 days, so we can follow up and ensure everything is resolved to your satisfaction.

Kind regards,
Lasse
Altibox Customer Service

Reply from Altibox Danmark A/S

Apr 28, 2025

Hi Roma,

Thank you so much for your lovely review and for taking the time to share your experience with us!

It’s wonderful to hear that Daniel – and the rest of our team – made such a positive impression and were able to help you quickly and politely.

That’s exactly the kind of service we always aim to deliver.

We’re truly happy that everything was resolved to your satisfaction, and remember – we’re always here if you need us again.

Wishing you a great day!

Best regards,
Lasse
Altibox Customer Service