TreasureBox Reviews 

13,797
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 2,963 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their good quality, sturdy construction, and attractive design, often noting they are exactly as advertised and easy to assemble. Many people highlight the exceptionally fast and efficient delivery service, with excellent communication throughout the process. The overall service and online ordering experience are consistently described as easy and positive. However, some customers also noted issues with their orders, such as receiving damaged products or finding parts missing for assembly. A few other people also felt that there were problems with delivery communication, including lack of updates or items not arriving as expected, and some experienced delays or incorrect tracking information.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the quality, design, and value for money.... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Reviewers mention positive feedback about quality, often highlighting products as sturdy, well-designed, and... See more

Order

Consumers find order experiences to be ambiguous, with many praising the ease of online ordering, quick... See more

Service

Clients share positive opinions on service, frequently highlighting its speed and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was quick as always, and everything was packed so well. The drawers look good once assembled. I'm not sure if it's the way I put it together, but only one of the drawers sits flush agains... See more

Rated 4 out of 5 stars

Amazing price and managed to pre-order exactly what I wanted. Packed in a compact way with plastic wrapping around to be better in rain. Desk was easy to put together with simple instructions.... See more

Rated 4 out of 5 stars

The shop was very busy and no customer service agents were avaliable. I tried all the mattresses and found one I liked and ordered the mattress and seperate base online. Easy online ordering, good com... See more

Rated 5 out of 5 stars

Purchased a trundler bed, wardrobe and vanity desk for my babies bedroom. Am absolutely stoked with what we got. Excellent quality for a good price!! Easy to follow instructions, everything is numbere... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Home Improvement Store
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Outdoor Furniture Store

Written by the company

TreasureBox is operated by a group of young, passionate, and ambitious people that are working diligently towards the same goal - make your every dollar count, as we believe you deserve something better. More, Fast, Good, and Economize, are the four main values of TreasureBox that every member possesses. They are undeniably contributing their youth and vitality in order to fulfil these values to provide devoted customers the best online shopping experience possible.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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Asks customers to review

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Replied to 0% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(13,797)

2,937 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super cheap prices

Super cheap prices, and it's great as we needed a new sofa but really didn't want to buy an expensive one as we have young kids.

Treasurebox has good prices and decent furniture.

20 July 2026
Rated 4 out of 5 stars

Wish i received tracking updates

Dispatch was super fast however i didn’t receive any tracking updates. No emails to advise my order was on the way or had been delivered. Happy with the speed of delivery (2 days) but next time would appreciate updates

19 July 2026
Rated 2 out of 5 stars

Minimal updates/tracking

Tracking has been pretty minimal, I haven't been given any information whatsoever and had to call the number connected to CastleParcels to see if my order had gotten into their hands and left the warehouse. Not really a Treasure Box issue I'll say that, haven't received the vanity yet but I know it'll be good quality as some friends have a few. Good product & brand just a lack of communication/updates on tracking.

20 July 2026
Rated 2 out of 5 stars

Great product - service not so great

The product itself is great, however we received an email to say the item is ready to be collected. The link to confirm we were there did not work and as it was a Sunday, nobody was answering the phones. We had to wait an additional 30 minutes to collect our item. An email to say it's ready to be picked up should not be sent out if it's not ready and please check your links and answer your phones!

19 July 2026
Rated 5 out of 5 stars

online ordering was a breeze

online ordering was a breeze, the product item we chose was value for money, ok there was also a great special on and on for a good length of time which we appreciated. the console style desk has two drawers on sliders, epic size for where we wanted to use it - so more of a sideboard look that some regular office desk so exactly what we searching high and low for, love it being white in colour, sleek, modern. our package arrived within 2 days even living rural, assembly was pretty easy going. so love ordering from Treasurebox. thanks !

19 July 2026
Rated 4 out of 5 stars

Good Bed

It took awhile to build but in general was easy to do. Ideally I would be better to come with 4 drawers or the ability to purchase more draws. other than that it is a sturdy bed.

8 July 2026
Rated 1 out of 5 stars

Never use them again couldnt track my…

Never use them again couldnt track my order no contact, emailed them twice still no contact i dont even no if my bed is coming or if im even getting it. very unprofessional with the money you spend on the product to not receive any info

17 July 2026

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