Mighty Ape Reviews 

What has happened to Mighty Ape?
I recently purchased an item from them and discovered they just passed my order to China for the product to be shipped. When something went wrong, they just passed my question to China for them to reply.
I have now asked a question about another product and again they have just contacted their "supplier" for them to reply. 3 days later and I'm still waiting...
I would recommend avoiding Mighty Ape. They are nothing but a reseller without offering any support. Much of the stuff they sell appears to be available on Temu or Aliexpress at a far cheaper price. And, from experience, Temu and Aliexpress offer a far better service.

Ordered through this company 2 weeks later still have not received item, should of brought from Ali, 4-6 days and it's delivered via i-mile, lesson learnt... Order #NBKWYYE7

They advertise items as available to purchase however have no stock. No communication is sent about delays to Delivery and no people to talk to with chatbots only. Very disappointing service

Great products delivered quickly and safely with excellent communication

Horrible resolution process for faulty items, had a faulty Juggernaut Monitor I returned on 14/08/2026 (that is after the customer service reluctantly asked me to send it back), hadn't received any updates and used the chat on the site on the 1/09/26 to follow up (as they dont have a direct complaints department) and they again said they will update me when they hear anything back. From the time I logged the issue to now it has been 3 months with no resolution or contact, DO NOT PURCHASE ANYTHING FROM MIGHTY APE, WORST CUSTOMER SERVICE EXPERIENCE EVER!!

Very poor customer service said free service it wasn't no cs

BUYER BEWARE SCAMMERS

Bought a product from Mighty Ape and it arrived broken as in not working at all. Contacted them asking for a refund and still waiting.System (Mighty Ape)

Jul 29, 2026, 12:17 GMT+12

(12:12:20) Mighty Ape Chat: Welcome to Mighty Ape! What would you like help with today?

I WOULD LIKE HELP WITH MY ORDER, I WOULD LIKE HELP PLACING AN ORDER, I WOULD LIKE HELP WITH MY ACCOUNT, I WOULD LIKE HELP WITH MY PRIMATE SUBSCRIPTION, I WOULD LIKE HELP WITH MIGHTY MOBILE, SOMETHING ELSE
(12:12:32) Web User 6a694562553cd90b17aef312: Something else
(12:12:34) Mighty Ape Chat: We'd love to assist with this! Please provide your name, email, and details about your inquiry below and we'll connect you to an agent shortly.
(12:13:10) Web User 6a694562553cd90b17aef312: Name: Helen Sutherland
Email:
Please Provide More Information About Your Query: Mesh nebulizer not working at all
(12:13:12) Mighty Ape Chat: Thank you for providing this information! We'll connect you to an agent shortly.

Note: You can send additional messages now to add to this query.
(12:14:09) Helen Sutherland: My order from you guys for a mesh nebulizer is not working at all.
(12:14:25) Helen Sutherland: I want a full refund please
(12:14:31) Lexie: Hi Helen, I'm sorry to hear that
(12:14:34) Lexie: I'll just have a look into this for you now
(12:15:20) Lexie: I can see that Ultrasonic Nebulizer Inhaler is sold by a third-party seller on our Marketplace. As this was sold by a third party, they will need to assist with this issue directly. I will forward your query through to them and they will provide assistance via email in the next 1-3 business days.
(12:15:23) Lexie: In the mean time, is there anything else I can help with?
(12:15:56) Helen Sutherland: I have plugged it in for charging and nothing it doesn't stay on, then i tried it with batteries the same thing...nothing
(12:16:29) Helen Sutherland: No thank you
(12:17:50) Lexie: I will now close this chat and the seller will update you via email in 1-3 business days.

As this chat has been closed, we will not receive your messages in real time. If you'd like to reconnect with our chat team please reply with "continue chat".

Alternatively, you can reply to the chat transcript that has been emailed to you.

Ticket number 3084313

Fastest delivery, best packaging, ease of finding what I want. Overall excellent!

The desktop surface consists of two separate pieces. This is actually mentioned in the product description as “2 x Split board top”, which I unfortunately missed when ordering.

However, none of the product photos make this obvious, and I think such a significant design detail should be shown clearly rather than only mentioned briefly in the description.

I initially also had trouble reaching customer service, but once they contacted me directly they were helpful and offered a satisfactory solution.

Good range, good prices, super quick delivery and prompt responses from customer service teams when I needed to contact them. Have made many purchases with mighty ape and will continue to do so

Easy ordering with the help of AI who gave me the cheapest option. Instant delivery by Mighty Ape. Thanks team!! 5 stars

I couldn't find what I wanted elsewhere, but Might Ape had what I wanted. It was a bit expensive to post, but that's New Zealand... post not cheap.
But im happy with my two experiences on Might Ape.

The whole process was so easy - easy to find the product I wanted, and the checkout process was also super easy. Shipping was via Australia Post then NZ Post and that is the BEST service for deliveries,

I would give 0 star if I could. My item arrived with broken item inside. Apparently it's someone's returned broken good and reselling to another victim. The inner packaging is broken. All the plastic part of a spin bike is broken. Absolute unacceptable and I will not buy from here again.

Books delivered quickly and in excellent condition.

Multiple orders not received and cant get hold of them.

Absolutely horrible experience. They have my money I don't have my monitor. On the website the order would have been at my place 10 August. After payment it got moved to October. Then I was emailed that it would arrive Monday 17th. Then they emailed to give my money back. Latest email tells me it was already delivered. How useless is this group. Nobody knows what is going on and you can't call anybody. I will never buy there again. I still don't have my money

Used to be good when it was New Zealand based. Now it’s poor service, frustrating trying to get hold of anyone and when you do they all say “I don’t know I will have to find out” on the most basic of questions . For example, how do I unsubscribe as your website no longer has the option to choose, took multiple people to sort out that simple request. Also, the amount of spam you get after ordering a product is ridiculous. Pretty sad really. Was 10/10 when first came along.. now I’d go elsewhere before using you as you’re like the Temu experience of these products now.

UPDATE: for some reason you guys needed more information on my experience with your terrible help system. What more can I add? Waiting waiting waiting, to be messed around. Website was bad to navigate when I wanted to unsubscribe from your one million emails you fill my spam box with

I used to love Mighty Ape, but now, it has gone to the trash heap. By expanding their catalogue, they're now a rebranded Temu. It is hard to distinguish what it is you're actually buying and whether it is an an advertised product or a knock off, Primate doesn't apply to almost all orders, and the filters / sorting barely work because of the amount of bloat of badly labelled products. Shipping disputes with 3rd party retailers are a nightmare. I'm going to primarily use international, bigger competitors in the future before using this service I have been loyal to since ot was GamePlanet. MA should be ashamed of the quality of the service they now provide.

I ordered an item and got through checkout without any indication of shipping times, which is bizarre for a website in 2026. My confirmation email showed shipping times of 4 weeks out from my date of purchase, which was frustrating and I never would have purchased had I known. Then the shipping date passed, and after some back and forth with customer service (which was responsive, one plus!) I was finally informed that my item was not sourceable and that my order was cancelled and I'd get a refund. I should have ordered on Amazon, paid extra for shipping but saved myself 5 weeks.