Really love our sleep tees, they're nice and big and super soft...but, after 2 washes (one prior to being worn as directed) one has faded a lot. Cool wash, in a laundry bag so there's no rubbing aga... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Great product, super soft and cuddly and delivery within days - very impressed. I am a bit sad that the designs have changed a lot with so many branded patterns instead of the cute animal designs whi... See more
Company replied
I purchased the oodie pants when they first came out, and then they bought out wide leg pants in all black and trackie material on the outside....just my jam! After three purchases (it was a case of g... See more
Company replied
I love my oodie products, I've ordered several for myself and friends and family in the past as well. I ordered a puffer jacket for my mum for mother's Day and it was unfortunately either lost or s... See more
Company replied
Company details
- Clothing Store
- Children's Clothing Store
- Men's Clothing Store
- Plus Size Clothing Store
- Women's Clothing Store
- Youth Clothing Store
Written by the company
It is the warmest, most scrumptious and utterly buttery piece of clothing you will ever own. We use ultra soft flannel fleece paired with warm sherpa fleece so you don't have to worry about the cold. Some think it's a blanket. Some think it's a hoodie. Either way we know you're going to be cosiest in The Oodie.
Contact info
Australia
- help@theoodie.com
- theoodie.com
3.6
Average
37K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everyone was so helpful
Everyone was so helpful. The responses I received were prompt, and the team right away were happy to investigate my query. I love Oodie products - I own sooo many different items. 10/10 service, and 10/10 products. 🫶🏻💞
23 July 2026
Unprompted review
Reply from The Oodie
Hi Basia,
Thank you so much for your amazing review! We're absolutely delighted to hear that you had such a positive experience with our team. Providing prompt, helpful support is something we truly strive for, so it's wonderful to know we were able to assist with your query quickly. It means even more to hear that you're such a loyal Oodie fan and have built quite the collection! Your kind words about both our products and service have made our day. 💖✨
Take care,
Steph x
Expensive for pyjamas
Expensive for pyjamas, I ordered the short pyjamas and thought I was getting a pyjama set, but it was just the shorts. I then had to order the top and overall the pyjama set cost me around £80. I will not buy from them again
1 July 2026
Unprompted review
Reply from The Oodie
Hi Anna,
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We understand how disappointing it can be when an item isn't what you anticipated. Our shorts and tops are sold separately, and we do our best to make this clear in the product title, description, and images. However, we appreciate that this may not always be immediately obvious when shopping online. We value your comments and will take them on board as we continue to review how our products are presented to help customers make informed purchasing decisions. Thank you for giving our products a try, and we wish you all the best in finding sleepwear that better suits your needs.
Take care,
Steph x
Love ❤️ your Sleep Tees
Love ❤️ your Sleep Tees , very comfortable to wear. Service was quick and informed as to what was happening.
22 July 2026
Unprompted review
Reply from The Oodie
Hi David,
Thank you so much for your lovely review! We're delighted to hear that you love your Sleep Tee and find it so comfortable to wear. We're also pleased that you were happy with our service and communication throughout your order. Your kind feedback means a lot to our small team. Thank you for your support, and we hope you continue to enjoy your Sleep Tee! ♥️
Take care,
Steph x
Wrong item sent and not upheld their sale
I ordered an item on sale.
I received the wrong item. I then went through the return process and got a refund. But I did not want a refund; I wanted the correct product.
When I was refunded, the item on sale that I wanted to purchase was no longer on sale.
I emailed them asking if they would uphold the sale of the item I purchased; I never got a response.
5 May 2026
Unprompted review
Reply from The Oodie
Hi Nate,
Thank you for bringing this to our attention, and we are sincerely sorry for the experience you've had. We completely understand how frustrating it must have been to receive the wrong item and then be refunded when what you really wanted was the product you originally ordered. We also apologise that you did not receive a response to your email regarding honouring the sale price. This is certainly not the level of service we aim to provide. Unfortunately, we're unable to locate your order from your review, as no order details were provided. Could you please email me directly at steph@theoodie.com with your order number? I will personally look into this for you as soon as possible and do everything I can to ensure this matter is resolved. Again, we are very sorry for the inconvenience and disappointment caused, and we appreciate the opportunity to make this right.
Take care,
Steph x
I bought 2 sleepwear
I bought 2 sleepwear. One for my daughter one for me. We both love it.
I got the bigger size and I m happy I too this one because is little bit longer.
6 July 2026
Unprompted review
Reply from The Oodie
Hi Giuseppe,
Thank you for your wonderful review! We're so happy to hear that both you and your daughter love your sleepwear. It's great to know that the larger size was the right choice for you and that you're happy with the extra length and comfortable fit. There's nothing better than finding something that feels just right! Thank you for taking the time to share your experience and for choosing The Oodie. We truly appreciate your support and hope you both continue to enjoy your sleepwear for a long time to come. ☁️
Take care,
Steph x
Really great customer service
Really great customer service. I made an error with my order and the team went above and beyond to assist me if rectifying it. Thank you Kaia for your help and your friendly service - it was greatly appreciated!
20 July 2026
Unprompted review
Reply from The Oodie
Hi Bethany,
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our team. We'll be sure to pass your lovely feedback on to Kaia, who will be thrilled to know that her assistance made such a difference. We're always happy to help, and it's wonderful to hear that we were able to get everything sorted for you. Thank you for choosing The Oodie and for taking the time to share your experience. We truly appreciate your support and hope you love your order! 💛
Take care,
Steph x
Well done
I would like to praise the customer service department for their outstanding service in sorting out a delivery problem that was not their fault. My parcel was undelivered twice due to Royal Mail messing up, twice, and Oodie customer service resolved the problem and I received my Oodie today. Well done.
I am also very pleased with my Oodie.
18 July 2026
Unprompted review
Reply from The Oodie
Hi Kim,
Thank you so much for your wonderful feedback! We're delighted to hear that our Customer Service team was able to help resolve the delivery issues and ensure your Oodie reached you safely, despite the problems encountered with Royal Mail. We understand how frustrating delivery delays can be, and we're pleased that our team could turn the experience around for you. It's also fantastic to hear that you're very pleased with your Oodie now that it has arrived! Thank you for your patience and for taking the time to share your experience. Your kind words will be passed on to our Customer Service team - they'll be thrilled to know they made a positive difference. Enjoy keeping cosy in your Oodie! 💙
Take care,
Steph x
Cool blankets don’t work
Whilst my ordered arrived and in good time I am so disappointed with my purchase. I bought a queen size cool blanket but what a waste of money, it doesn’t keep you cool at all and I’m so glad I didn’t buy the cool nightwear too. My advise is don’t buy a cool blanket they don’t work
16 July 2026
Unprompted review
Reply from The Oodie
Hi Julie,
Thank you for taking the time to share your feedback. We're sorry to hear that the Cooling Blanket didn't meet your expectations. Our Cooling Blanket is designed to help regulate temperature by drawing heat away from the body and dispersing it more efficiently than traditional bedding materials. Rather than actively cooling like an air conditioner, it works by providing a cooler-to-the-touch feel and helping to reduce heat retention throughout the night. However, we understand that everyone's sleeping environment, body temperature, and comfort preferences are different, and unfortunately the product doesn't deliver the same experience for everyone. We appreciate your honest feedback and are disappointed to hear that it wasn't the right fit for you. If your purchase is still within our 30-day return period, you're welcome to return the blanket for a full refund. Please reach out to our customer service team at help@theoodie.com with your order details and they'll be happy to assist you with the return process. Thank you again for your review, and we're sorry we couldn't provide the experience you were hoping for.
Take care,
Steph x
Still not received my item
Still not received my item. Ordered on the 29th June and it was shipped on July 1st, still waiting. I have contacted customer service who just emailed back saying to contact ship insure and I have contacted in post who have said that they were still waiting for the item to be sent to them! I am really disappointed as every time I have ordered in the past it has been delivered on time and lovely items hence why I ordered from here again.
29 June 2026
Unprompted review
Reply from The Oodie
Hi Samantha,
We are incredibly sorry to hear about your experience and completely understand how disappointing this must be, especially after placing your order nearly three weeks ago and then having to spend additional time chasing updates. Unfortunately, after investigating the shipment, we have determined that your parcel has been lost in transit. We know this is not the experience you expected or deserved, particularly as a returning customer who has previously enjoyed shopping with us, and we sincerely apologise for the frustration and inconvenience caused. We have now reached out to you directly via email so that we can resolve this for you as quickly as possible. Please check your inbox when you have the chance! We truly appreciate your patience and the opportunity to make things right. Thank you for your continued support, and again, please accept our sincerest apologies.
Take care,
Steph x
Keeping cool
Literally could not be without my cooling blankets in the heatwaves, at home or whilst travelling, they simply come with me. Great product, great quality, great service. Thank you Oodie!
6 July 2026
Unprompted review
Reply from The Oodie
Hi Kate,
Thank you so much for your wonderful review! We're absolutely delighted to hear that your Cooling Blankets have become a must-have during the heatwaves and even on your travels. There's no better compliment than knowing a product has earned a permanent place in your home and suitcase! It's also fantastic to hear that you've been happy with the quality of the blankets and the service you've received from our team. Your support means a lot to us. Thank you again for taking the time to share your experience. 🩵
Take care,
Steph x
Torn quickly
Bought 2 onesies and 2 jumpers, all are torn after just a handful times of wearing. The pants are torn at the cross point, the tops are torn at the arms. They won't accept return/refund or replacement. They are SCAM.
14 July 2026
Unprompted review
Reply from The Oodie
Hi Thanh,
We're very sorry to read about your experience and the issues you've encountered with your Oodie products. We understand how disappointing and frustrating it would be to have multiple items develop tears after only a handful of wears, and we sincerely apologise for the inconvenience this has caused. We would also like to look into this further, as we have been unable to locate any correspondence relating to these concerns. We certainly want to ensure we have all the information needed to properly review your case. If you could please email me directly at steph@theoodie.com and provide some photos of the faults/defects you've described, I would be more than happy to personally investigate this matter and work with you to find a suitable resolution. We genuinely appreciate you bringing this to our attention and would welcome the opportunity to assist further.
Take care,
Steph x
Customer Service Issues
Received a faulty Oodie (missing fur patch near the arm seam). Reporting the fault was straightforward, but resolving it was not. I was given conflicting advice by two different support agents. One warned that exchanging a final-sale item might mean I couldn't get the same style back. Another then repeatedly assured me stock was fine and a replacement would be arranged. I returned the faulty item based on that assurance, only to be then told the next day by another support agent the item was out of stock with no confirmed restock date which turned out to be incorrect, as I was able to find and repurchase the exact item on their own website shortly after. I ended up having to buy it myself and under time pressure, to avoid missing out entirely, despite the fault being entirely their manufacturing issue, not mine.
The product itself is nice when it isn't faulty, but the customer support experience was frustrating, contradictory, and at times just incorrect. This whole situation is still unresolved and I'm currently waiting on them to rectify it. If you receive a faulty item, I'd push for a guaranteed refund upfront rather than trusting verbal assurances about stock or replacements.
I have all of this in writing and have all the receipts to prove that this extremely disappointing experience has occurred and I am very annoyed about how much of my time, energy and money has been wasted due to this experience.
14 July 2026
Unprompted review
Reply from The Oodie
Hi Anne-Marie,
We are sincerely sorry for your entire experience and for the frustration, confusion, and inconvenience this situation has caused. We completely understand why you would be disappointed, and we regret that we did not provide the clear and consistent support you deserved. First and foremost, we apologise that the Oodie you received arrived with a manufacturing fault. We also acknowledge that the communication you received from our support team was contradictory, which understandably led to confusion and a loss of confidence in the information being provided. To clarify what occurred with the stock availability: the item had initially sold out, however a small allocation of stock later became available. This created a very limited window during which customers were able to purchase the item again. Unfortunately, this allocation was exhausted quickly, and the product is now out of stock again on our website. We understand how this contributed to the mixed messaging you received and why it appeared that inaccurate information had been provided regarding availability. That said, we fully recognise that this does not change the fact that you made decisions based on the information we provided. We are truly sorry that you returned your faulty item expecting a replacement, only to then be advised that stock was unavailable. We appreciate how stressful this was, particularly when you felt pressured to repurchase the item yourself to avoid missing out. To ensure this matter is fairly resolved, we have processed a full refund on your original order, including all shipping costs associated with that purchase. We genuinely appreciate you taking the time to share your feedback, and we are sorry that our service fell short on this occasion. Again, please accept our sincerest apologies for the fault with your item and for the overall experience that followed.
Take care,
Steph x
Great product, helpful staff
Ordered an oodie for a birthday, and sadly, it got lost by the courier. I contacted the Oodie company through their website, and they replied promptly and organized a replacement for us. Can't fault their service, they were very helpful and their communication was excellent. Oodie replacement arrived and is now happily with the birthday recipient. Great product also. Very high quality.
14 July 2026
Unprompted review
Reply from The Oodie
Hi Mel,
Thank you for your fantastic review! We're so pleased to hear that, despite the courier issue, our team was able to assist quickly and arrange a replacement for you. Providing helpful service and clear communication is very important to us, so it's wonderful to know we could turn the experience around and help ensure the birthday gift arrived safely. It's also great to hear that the recipient is enjoying their Oodie and that you're happy with the quality of the product. Thank you for taking the time to share your experience and for your kind words about both our team and our products. We truly appreciate your support! 💛
Take care,
Steph x
Very comfortable
Bought 2 Sleep Tees, very comfortable.
Recommend these to others.
10 July 2026
Unprompted review
Reply from The Oodie
Hi Tracy,
Thank you for your lovely review! We're so happy to hear you're enjoying your Sleep Tees and finding them so comfortable. Comfort is exactly what we aim for, so it's wonderful to know they've been a great addition to your downtime and sleep routine. Thank you also for recommending them to others - that means a lot to us. We truly appreciate your support. 💕
Take care,
Steph x
Cosy, soft Winters are here.
I am so thankful that there is some cosy warm soft clothing out there.
I bought a sherpa dressing gown and some sherpa pants. They are divine to watch a movie in and I don't need to put any heating on.
I love that this was designed in Australia. I especially love the dark linings they have on some items. The white can discolour.
13 July 2026
Unprompted review
Reply from The Oodie
Hi Deborah,
Thank you so much for your wonderful review! We're delighted to hear that your sherpa dressing gown and sherpa pants are keeping you cosy and warm through winter. There's nothing better than snuggling up for a movie and staying comfortable without needing to turn on the heating! We're especially pleased that you appreciate our Australian-designed products and thoughtful details. Thank you again for taking the time to share your experience. Your kind words mean so much to us, and we hope you continue to enjoy staying warm and comfortable all winter long! 🥰❄️
Take care,
Steph x
Product good but customer service is…
Product good but customer service is non existent. Three emails and contact via social media channels and no response.
13 July 2026
Unprompted review
Reply from The Oodie
Hi Melanie,
Thank you for your feedback. We're so sorry to hear about your experience and sincerely apologise for the lack of response to your emails and social media messages. This is certainly not the level of service we strive to provide, and we completely understand how frustrating it must have been to reach out multiple times without receiving a reply. We're pleased to hear that you're happy with the product, but we're very disappointed that our customer service let you down. We'd love the opportunity to look into this and make things right. Could you please email me directly at steph@theoodie.com with your order details? I'll personally investigate what happened and ensure your concerns are addressed as quickly as possible. Thank you for bringing this to our attention, and again, please accept our sincere apologies.
Take care,
Steph x
Reply from The Oodie
Hi Tammy,
Thank you so much for your wonderful review! We're thrilled to hear you're loving your Oodie item and that it's been such an amazing experience for you. Your support means the world to us! 💕
Take care,
Steph x
I adore Oodie
I adore Oodie! My whole family own at least one oodie each and we also have the beach towels, sleep tees and I just bought a long puffer and a short puffer! After buying the puffers, I’ve had two friends try them on and decide to buy their own! Great quality and affordable price!
1 July 2026
Unprompted review
Reply from The Oodie
Hi Betty,
Thank you so much for your incredible support! We're absolutely thrilled to hear so many of our Oodie products have become favourites for your whole family! It means so much to us to know you're loving the quality and value of our products. We especially love hearing that your friends tried on your Puffers and ended up getting their own - that's the highest compliment we could ask for! Thank you for being such a loyal member of The Oodie community. We hope you and your family continue to stay cosy, comfortable, and stylish in all your Oodie favourites! 💛
Take care,
Steph x
We love oodies
We love oodies. Buy them for the whole family. They are very soft and snuggly and keep you warm. Love the new smll size. Its perfect for the pre-teens who are in-between kids size and original size. Postage is always quick. The oodies are often on sale so if you time it right you can grab a bargin.
10 July 2026
Unprompted review
Reply from The Oodie
Hi Olivia,
Thank you so much for your amazing review! We're delighted to hear that your whole family loves their Oodies and finds them soft, snuggly and warm. It's especially great to know that the new Small size has been the perfect fit for pre-teens who are between the kids' and original sizes - that's exactly what we hoped for! We're also thrilled that you've had a positive experience with our quick shipping and have been able to take advantage of some of our sales and grab a bargain. Thank you so much for your continued support! 🩵
Take care,
Steph x
Cooling Blanket - Doesn’t cool!
Bought a Cooling Blanket. Feels cool to touch but that wears off immediately. Not cooling at all!
Service was good as normal but the product does NOT cool at all.
Very disappointed.
24 June 2026
Unprompted review
Reply from The Oodie
Hi Lindsey,
Thank you for taking the time to share your feedback. We're sorry to hear that the Cooling Blanket didn't meet your expectations. While the fabric is designed to feel cool to the touch and help provide a more comfortable sleeping and lounging experience, we understand that everyone's experience can vary depending on factors such as environment, room temperature, and personal preferences. We're disappointed to hear that you didn't notice the cooling effect you were hoping for. That said, we're pleased to hear that you found our service helpful, and we truly appreciate your honest feedback about the product. Reviews like yours are invaluable as we continue to improve our range and better understand our customers' experiences. Thank you again for your support, and we're sorry that this particular item wasn't the right fit for you.
Take care,
Steph x
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