The level of transparency is really good. Welche pilot always writes emails to give updates on every step during the management of my utilities. They also notify me before deducting their commissi... See more
Company replied
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Sometimes I have the impression contracts more expensive than I need are suggested/chosen, so I spend an entire year paying a lot only to have credit back in the end. It makes me wonder, given the pro... See more
Company replied
Thank you for cooperating with you, as you have always done your best and even more to find mutually beneficial solutions quickly and efficiently. Success to you and prosperity.
Company replied
Easy to use and very good to save money for energy such as gas and electricity. I don't waste any more time to look for cheap energy providers.
Company replied
Company details
Written by the company
Mit Wechselpilot sind Sie immer im besten Strom- & Gastarif und zahlen nie wieder zu viel für Energie. Wir wechseln Ihren Vertrag jedes Jahr vollautomatisch zu einem günstigeren Anbieter und nehmen Ihnen alle Vertragsangelegenheiten inkl. Versorgerkommunikation ab.
Ihre Vorteile mit WECHSELPILOT auf einen Blick
Written by the company
- Maximale Ersparnis
- Durch den Wechselservice von WECHSELPILOT sichern Sie sich exklusive Wechselboni und sparen damit bis zu 450 € pro Jahr!
- Komplette Abwicklung durch uns
- Unsere Energie-Experten prüfen regelmäßig Ihre Verträge und wechseln Sie rechtzeitig, wenn es einen günstigeren Tarif gibt. Ihre Ersparnis maximiert. Ihren Aufwand minimiert.
- Ihr langfristiger Vorteil
- Unser Service endet nicht mit dem ersten Wechsel – er beginnt dann erst richtig! Sobald ein besserer Tarif verfügbar ist, informieren wir Sie rechtzeitig und kümmern uns zuverlässig um Ihren Wechsel inkl. Kündigung. Einfach zurücklehnen und entspannen.
- Erstklassigen Kundenservice
- Bei Fragen oder Anliegen rund um Ihren Tarif steht Ihnen unser Kundenservice gerne zur Verfügung und berät Sie persönlich.
Contact info
Reimersbrücke 5, 20457, Hamburg, Germany
- 040-88 21 566 50
- info@wechselpilot.com
- www.wechselpilot.com
4.6
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service and a lot of money to save
1 September 2026
Reply from Wechselpilot GmbH
Hello Carl,
thank you so much for your kind feedback – it's great to hear that you're happy with us!
Best regards
Your WECHSELPILOT Crew
I think I could save more but it's good to have someone looking at my electricity provider contract
Sometimes I have the impression contracts more expensive than I need are suggested/chosen, so I spend an entire year paying a lot only to have credit back in the end. It makes me wonder, given the profit from the Service comes from what we save, if it's not a planned strategy rather than really looking for the best offers for the customer's needs. Apart from that, it's comfortable to have someone to keep an eye on deadlines for provider changes and to deal with the bureaucracy, especially when you don't speak German and here things are super complicated and bureaucratic.
1 June 2026
Reply from Wechselpilot GmbH
Hello Sara,
thank you for your honest feedback! Just to clarify: the monthly instalment doesn't necessarily reflect the total contract costs. If you end up with a high credit at the end of the year, feel free to reach out – we can adjust your monthly instalment accordingly so you're not overpaying each month. That said, we generally recommend paying a slightly higher instalment to avoid any unexpected additional payments at the end of the contract period.
We're always here if you have any further questions!
Kind regards,
your Wechselpilot-Crew
Reply from Wechselpilot GmbH
Hallo Mister Singh,
that’s short, simple and wonderful to read – thank you very much for your review 😊
We’re really happy that you’re satisfied with our service.
Best regards
Your Wechselpilot Team
We are very satisfied: Pro-active service provider
Pro-active service provider. Very kind and professional consultants. Directly accessible by phone. Saves money.
21 November 2025
Unprompted review
Reply from Wechselpilot GmbH
Hello,
so glad to read this – thank you very much for taking the time to share your experience. We’re really happy that our proactive support and team left such a positive impression on you.
Best regards
Your Wechselpilot Crew
Reply from Wechselpilot GmbH
Dear Mister Lawson,
great to hear that everything went smoothly and stress-free for you! That’s exactly what we aim for – making things simple and hassle-free.
Best regards
Your Wechselpilot Crew
Reply from Wechselpilot GmbH
Hello,
thank you so much for your great feedback! We’re really happy to hear that you’re satisfied with our service. We always do our best to make everything work smoothly for you.
Best regards
Your Wechselpilot Crew
Really helpful and easy
7 April 2025
Reply from Wechselpilot GmbH
Dear Mister Acevedo,
thank you very much for your kind feedback! We’re happy to hear that you found our service helpful and easy to use. That’s exactly what we aim for – making energy switching as smooth and supportive as possible.
Best regards
Your Wechselpilot-Crew
Wechselpilot, Tarifwechsel
Thank you for cooperating with you, as you have always done your best and even more to find mutually beneficial solutions quickly and efficiently.
Success to you and prosperity.
24 March 2025
Reply from Wechselpilot GmbH
Dear Miss Drandina,
Thank you so much for your kind words and trust in our collaboration! We truly appreciate your appreciation and are glad that our efforts to find quick and mutually beneficial solutions have made a positive impression.
We also wish you continued success and prosperity – we're always happy to support you whenever you need us.
Best regards,
Your Wechselpilot-Crew
High level of transparency
The level of transparency is really good. Welche pilot always writes emails to give updates on every step during the management of my utilities.
They also notify me before deducting their commissions which is also very good.
13 February 2025
Reply from Wechselpilot GmbH
Dear Ganiyat,
thank you so much for your fantastic 5-star review! We’re delighted to hear that you appreciate our transparency and regular updates. Keeping you informed at every step is very important to us, and we’re glad that our communication gives you peace of mind. It’s great to know that you value our notification process regarding commission deductions as well.
If you ever have any questions or need assistance, we’re always happy to help!
Best regards,
Your Wechselpilot Team
responsiveness is so good
They respond promptly and are always pleasant to interact with. I'm delighted with their service and truly appreciate their support.
25 January 2025
Reply from Wechselpilot GmbH
Dear Mr. Abdelal,
Thank you very much for your positive feedback and 4-star review! We’re delighted to hear that you appreciate our prompt responses and friendly service. We’re always looking to improve—if you have any suggestions on what we could do to earn that extra star, please let us know.
Best regards
Your Wechselpilot-Crew
Seamless Experience (German Only)
Helpful website, seamlessly takes care of switching electricity & other providers.
UX is only in German, which is extremely frustrating.
12 January 2025
Reply from Wechselpilot GmbH
Hello Sivram,
thank you for your feedback! We're glad to hear that you found our service helpful and seamless. We understand that the lack of multilingual support can be frustrating, and we truly appreciate your patience. Your input helps us improve, and we'll take this into account as we continue to enhance our website.
Best regards,
Your Wechselpilot-Crew
Various suggestions for electricity…
Various suggestions for electricity providers are submitted. At the same time, an assessment of the creditworthiness of the respective electricity provider is provided. I have had good experience with reliability so far and have been able to reduce high electricity costs.
13 January 2025
Unprompted review
Reply from Wechselpilot GmbH
Dear Mr. Fromberg,
a heartfelt thank you for your 5-star review! We are delighted that we could take the hassle out of your switching process and that you are satisfied with your choice of new energy supplier. Your satisfaction is our greatest motivation.
Best regards,
Your Wechselpilot-Crew
Reply from Wechselpilot GmbH
Dear miss Diaz de Leon Martinez,
Thank you for your feedback! We're glad to hear that you appreciate our focus on finding the best prices while ensuring quality services. Your satisfaction is our priority, and we're always here to help!
Best regards
Your Wechselpilot-Crew
Still some way to go
New electricity supplier was a very good offer.
Communication must be improved to avoid surprises like pending meter reading.
Since Wechselpilot manages all interactions with a supplier, it is difficult to use some of the additional benefits from the supplier.
7 November 2024
Reply from Wechselpilot GmbH
Hello,
thank you very much for your honest review. We appreciate your feedback and are working to improve your experience in the future.
Best regards
Your Wechselpilot-Crew
I have forgot about that I need to change the Electricity. You didn't.
I have forgot about that I need to change the Electricity. You didn't. Simply as that. Thank you.
2 September 2024
Very good service indeed
Very good service indeed. No bad moments from my experience.
1 July 2024
Unprompted review
Reply from Wechselpilot GmbH
Sehr geehrter Herr Kriek,
herzlichen Dank für Ihre 5-Sterne-Bewertung! Wir freuen uns sehr über Ihr positives Feedback.
Viele Grüße
Ihre Wechselpilot-Crew
Easy to use and save Mony…
Easy to use and very good to save money for energy such as gas and electricity. I don't waste any more time to look for cheap energy providers.
18 June 2024
Unprompted review
Reply from Wechselpilot GmbH
Guten Tag,
herzlichen Dank für Ihre 5-Sterne-Bewertung! Wir freuen uns sehr über Ihr positives Feedback.
Viele Grüße
Ihre Wechselpilot-Crew
I like their website and how…
I like their website and how transparent they are. But they need to make things look simpler and people can understand which plan they need to choose.
11 April 2024
Unprompted review
Reply from Wechselpilot GmbH
Sehr geehrter Herr Pishe,
vielen Dank für Ihre Bewertung. Wir nehmen das Feedback unserer Kunden sehr ernst.
Sollten Sie noch Fragen zu unserem Angebot haben, können Sie sich gerne jederzeit an unserem Kundenservice wenden.
Viele Grüße
Ihre Wechselpilot Crew
Reply from Wechselpilot GmbH
Guten Tag,
herzlichen Dank für Ihre 5-Sterne-Bewertung! Wir freuen uns sehr über Ihr positives Feedback.
Viele Grüße
Ihre Wechselpilot Crew
Very user-friendly
Very easy to sign up and the benefits are convenient.
14 February 2023
Unprompted review
Reply from Wechselpilot GmbH
Dear Mr. Quadri,
we are very pleased to hear that you are satisfied with our service. Thank you very much for your time and feedback.
Best regards,
Your Wechselpilot Crew
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