Jasmin is knowledgeable and spoken very good English, as I am not good at German. She is very knowledgeable and covered all my open points and provided the solution regarding price, service, payments,... See more
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See what reviewers are saying
I am very happy with Octopus Energy Germany because fair price and available customer service. More than two years that I am customer by you and I am very thankful and satisfied.
I was really hesitant to chance providers after nearly a decade with SWM, because I believed getting out of contracts in Germany was a pain, specially as a foreigner. With Octopus, it was the complete... See more
I'm new to Germany, and the electricity system here is very different from what I'm used to back home. Tim helped me navigate through all that and helped me sign a contract with Octopus. I'm very cl... See more
Company details
Written by the company
🐙 Octopus Energy ist ein globaler EnerTech-Pionier und nutzt Technologie, um die Energiewende weltweit voranzutreiben. Wir liefern 100% Ökostrom und Gas zu fairen Preisen mit Preisgarantien. Mit Love & Power leisten wir einen Beitrag zur Energiewende. 🌎 Als Anbieter erneuerbarer Energien versorgen wir mittlerweile mehr als 7,7 Millionen Kunden weltweit. Kraken, unsere intern entwickelte Energiemanagement-Plattform, hilft uns, herausragenden Kundenservice zu bieten und ebnet den Weg zum smarten Energienetz der Zukunft. ⚡ Seit 2020 sind wir als erstes Tech-Unternehmen unter den Energieversorgern in Deutschland am Markt.
Love & Power
Written by the company
- Wir gehen die Klimakrise an
- Als EnerTech-Pionier treiben wir die Energiewende weltweit voran und liefern Menschen rund um den Globus 100% Ökostrom und einen herausragenden Service. Octopus Energy ist seit 2016 auf dem Markt und hat schon über 7,7 Millionen Kund*innen. Die Energiewelt der Zukunft - 100% enkeltauglich, 100% digital Die Zeit drängt und wir glauben, dass die Klimakrise nur mit globalen Lösungen gemeistert werden kann und mit einem Blick jenseits des nationalen Tellerrands. Lokale Aktivitäten sind zwar gut, haben aber nicht genug „Power“, um in Sachen Klimaschutz schnell genug etwas zu bewegen. Nur günstiger Ökostrom kann fossile Energiequellen schnell genug ersetzen, etwa als klimafreundliche Alternative beim Heizen und im Verkehr. Wir setzen auf Digitalisierung und Nachhaltigkeit, um Energiemärkte weltweit zu revolutionieren und einen großen, grünen Fußabdruck zu hinterlassen, oder besser einen Tentakelabdruck! 🌎💚
100% knebelvertragsfrei
Wir ermöglichen unseren Kunden Flexibilität
Wir finden, dass ein fairer Deal keine Knebelverträge benötigt, aus denen man so schnell nicht mehr herauskommt. Wir haben Tarife mit langen Preisgarantien und Laufzeiten für jene, die langfristig planen möchten. Aber wir finden immer eine Lösung, wenn jemand einmal nicht bleiben möchte. Love & Power
Contact info
August-Everding-Straße 25, 81671, München, Germany
- 0800 400 8010
- hallo@octopusenergy.de
- octopusenergy.de
4.8
Excellent
101K reviews
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Jasmin is knowledgeable and spoken very…
Jasmin is knowledgeable and spoken very good English, as I am not good at German. She is very knowledgeable and covered all my open points and provided the solution regarding price, service, payments, timeframes etc. Sincerely appreciate her time and help.
2 September 2026
Easy process of changing provider
Easy process of changing provider, nice e-mail service during the process.
2 December 2025
I am very happy with Octopus Energy…
I am very happy with Octopus Energy Germany because fair price and available customer service. More than two years that I am customer by you and I am very thankful and satisfied.
20 August 2026
Very well done
Very well done, you did a great job! Thank you for making the electricity as cheap as possible. Thank you very much. Best regards, Andreas Engelmann
15 August 2026
Unprompted review
It was so easy
3 August 2026
great customer service
9 July 2026
Unprompted review
The beste Company in Deutschland.
25 July 2026
Unprompted review
A very good first impression
A very good first impression! Quick and reliable service, easy contract handling, and transparent pricing—everything has been smooth with no concerns so far.
18 July 2026
Unprompted review
Great Service
Switched to Octopus Energy a year ago and have had a positive experiences with them so far. Their customer service is the best I've experienced in Germany, they even helped lower my tariff when I was already with them.
1 March 2026
Unprompted review
The whole experience was incredibly…
The whole experience was incredibly smooth! I accidentally selected a higher amount, but Lara resolved it quickly and effortlessly. Really impressed with the service—I love it!
12 July 2026
Unprompted review
Such a understanding and professional…
Such a understanding and professional guy
9 April 2026
Unprompted review
Very Friendly Customer Services
Very Friendly Customer Services
with good level of understanding
15 July 2026
outstanding customer service
This review was long due... One year ago I decided to change my gas and electricity provider. Octopus caught my attention because of their competitive price, modern look and smooth subscription process.
Before subscribing I contacted the customer service to clarify one point of the contract and I had the best customer service experience ever! Max Reiner went above and beyond to answer my questions in English and help me navigate the German specificities of the contract. It was very reassuring.
This definitely convinced me to subscribe to Octopus services.
Now, one year later, at the time of renewal of my contracts Max was still there for me and offered me 2 very competitive offers to renew my gas and electricity contracts with Octopus.
I am impressed by the level of customer service delivered and I am very grateful for it.
Thank you Max!
24 July 2025
Everything was perfect
Everything was good. Im so satisfied with octopus and specially Anja who helped me through the process..!!!
8 July 2026
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