Vattenfall Europe Sales GmbH Reviews 

As a new subscriber am waiting for a good and quality service. Which am believing it will definitely be good,

I really love Vattenfall

I pay my regular Vattenfall bill on time every month. Yet since February, I've been harassed with invoices for a fake contract and a wrong meter number.

Despite sending 50+ emails, making dozens of calls, visiting in person, and providing written proof from my Hausverwaltung, Vattenfall ignored everything and handed this bogus debt over to an Inkasso collection agency.
Risking a customer's SCHUFA rating in Germany over a clear internal error is reckless and unprofessional. Avoid this company!

The information was presented clearly. I had little trouble following the instructions. The Kunden information was checked and compaired, found correct. The hidden information keeps unwanted eyes from finding personal information. I hope all goes well.

fast, reliable and cheap

Super Service

Fast and pratical registration and termination

Using Vattenfall services, for electricityin the apparent, for over three years already. There were few confusing situations; however, overall the service is quite good, the system of meter submission is great, now with reminder, which again an improvement. Strongly recommend.

Sehr einfach und praktisch. Ein großartiger Service. Vielen Dank.

Unfortunately, I cannot recommend Vattenfall based on my personal experience.
Since February 2026, I have been trying to clarify discrepancies in my electricity bill. Despite numerous phone calls and emails, no one has been able to provide me with a clear and understandable explanation of how certain meter readings appeared on my bill. What is particularly disappointing is that, even after several reviews of my case, I have only received standard responses without any answer to my specific questions.
Several customer service representatives were also unable to explain these meter readings to me. In addition, the grid operator has confirmed to me in writing that the disputed meter readings were not provided by them. Nevertheless, I continue to receive the same generic responses.
I also found parts of the communication with customer service to be unprofessional and not customer-oriented.
I am very disappointed and expected a more transparent, professional, and solution-oriented handling of my case. Based on my personal experience, I would not recommend Vattenfall to others under any circumstances. In my opinion, the company has handled my case in a very irresponsible manner. I was also disappointed by the customer service, as some telephone representatives came across as unprofessional and discourteous during our conversations.

I like the website and area where all documents were stored

Practical and effective

Horrible experience - filled all forms pertaining to a disconnection, also provided all required documents and they continued to run the contract after my departure AND charged me for it!! Ignoring all documents.

It asked the annual consumption electric reading on time.
It is good for it is live.

Vattenfall completely miscalculated my electricity consumption and then turned me into the problem instead of fixing their mistake.

I have been contacting them every 2 weeks for over 3 months, and each time they simply asked for “more time” without providing any actual calculation or explanation. They made me wait continuously while doing nothing to resolve the issue.

Meanwhile, they kept adding interest to a clearly disputed amount and, instead of correcting their error, escalated the case to a debt collection agency.

This is extremely frustrating and unfair. As a customer, I did everything right, reported the issue, followed up regularly, and waited patiently. Yet I am being treated like I am at fault.

Very poor handling, lack of transparency, and unacceptable customer service.

The experience was satisfactory.

Everything was great. They have amazing English support as well. Never had any issue with the company