Many options can be automatically available for the customer. So I found this one of the most suitable items.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everytime I want to login it says my pw is wrong. Upon changing, it says I cannot use the same. But why was it then wrong in the first place? Happens quite often, makes you wonder, if they are actual... See more
Company replied
Very satisfied. First responder could not speak English. So he kindly asked me if I want to be redirected to an English speaking colleague of his. When I said yes, i was redirected. English speaki... See more
extremely friendly customer support and loved the fact that they cared enough to have an English-speaking customer support option available. They helped me switch from another provider to them w... See more
Company details
Written by the company
Vattenfall ist einer der größten Energieversorger Deutschlands und versorgt rund fünf Millionen Kundinnen und Kunden zuverlässig mit Strom und Gas. Das Unternehmen steht für eine sichere Energieversorgung und langfristige Planungssicherheit. Mit klaren Preisgarantien und einer transparenten Kommunikation ist Vattenfall ein zuverlässiger Partner für seine Kundinnen und Kunden. Gleichzeitig unterstützt Vattenfall die Energiewende durch den Ausbau erneuerbarer Energien. Mit Ökostrom aus 100 % erneuerbaren Energien, Gastarifen mit Biogasanteil sowie Photovoltaikanlagen und Wärmepumpen begleitet Vattenfall Haushalte auf dem Weg zu einer Energieversorgung aus erneuerbaren Energien. Über digitale Services wie die App und das Kundenportal können Kundinnen und Kunden Verträge bei Vattenfall einfach und komfortabel verwalten und viele Anliegen effizient online erledigen. Damit bietet Vattenfall eine zuverlässige und einfache Energieversorgung aus erneuerbaren Energien mit gutem Preis-Leistungs-Verhältnis für private Haushalte in Deutschland.
Contact info
Germany
- www.vattenfall.de
4.3
Excellent
29K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Many options can be automatically…
Many options can be automatically available for the customer. So I found this one of the most suitable items.
31 October 2026
Unprompted review
I was satisfied with the whole process
I was satisfied with the whole process. It was easy!
27 October 2026
Unprompted review
And I tried to start up service with…
And I tried to start up service with them for my electricity. And instead of doing that, they send me an email trying to coerce me to go in and set up an account on their portal. I don't want to use a portal. I have 5,000 accounts and I have 15,000 portals and I have 6 million passwords and I don't want it. They have my email address; they can contact me through my email address. Why is this rocket science?
You have my name. Find it yourself. This isn't rocket science.
9 October 2026
Unprompted review
Reply from Vattenfall Europe Sales GmbH
Hello,
Thank you for your review.
We would like to take a closer look at your concerns.
For this we need your contract account number. Please send this to our English-speaking support via our secure contact form together with a description of your request via service.vattenfall.de/kontakt?form=en or give us a call: +49 40 180 409 097, Monday to Friday, 10am to 4pm (CET).
We look forward to winning you back over with our services.
Best regards,
Your Social Media Service Provider for Vattenfall
The privacy policy of Vattenfall Europe Sales GmbH applies at: www.vattenfall.de/datenschutz
Reply from Vattenfall Europe Sales GmbH
Hello,
Thank you for your review.
We would be thankful if you could explain your rating to us in more detail. In order to take a closer look at your issue we require your contract account number.
Please contact our English-speaking support: By phone on +49 40 180 409 097, Monday to Friday, 10am to 4pm (CET) or using our secure contact form at: service.vattenfall.de/kontakt?form=en
We look forward to winning you back over with our services.
Best regards,
Your Social Media Service Provider for Vattenfall
The privacy policy of Vattenfall Europe Sales GmbH applies at: www.vattenfall.de/datenschutz
The process for cancellation is very difficult and opaque
The process for cancellation is so difficult one can never be sure it is done as you don't even send a confirmation or anythiing and I have no records to prove that I requested a cancellation. This was the main reason I did not take the Vattenfall contract with me to the new house.
1 October 2026
Unprompted review
Reply from Vattenfall Europe Sales GmbH
Hello,
Thank you for your review.
We would like to take a closer look at your concerns.
For this we need your contract account number. Please send this to our English-speaking support via our secure contact form together with a description of your request via service.vattenfall.de/kontakt?form=en or give us a call:
+49 40 180 409 097, Monday to Friday, 10am to 4pm (CET).
Best regards,
Your Social Media Service Provider for Vattenfall
The privacy policy of Vattenfall Europe Sales GmbH applies at: www.vattenfall.de/datenschutz
Bad support
Bad support, there is a problem with my contract and nobody cares about it at all.
29 September 2026
Unprompted review
Reply from Vattenfall Europe Sales GmbH
Hello,
Thank you for your review.
We would like to take a closer look at your concerns.
For this we need your contract account number. Please send this to our English-speaking support via our secure contact form together with a description of your request via service.vattenfall.de/kontakt?form=en or give us a call:
+49 40 180 409 097, Monday to Friday, 10am to 4pm (CET).
We are happy to show you that Vattenfall is a reliable partner at your side.
Best regards,
Your Social Media Service Provider for Vattenfall
The privacy policy of Vattenfall Europe Sales GmbH applies at: www.vattenfall.de/datenschutz
Easy and good.
28 September 2026
Unprompted review
Your service has been absolutely…
Your service has been absolutely criminal. You have been sending me reminders of electrity usage since beginning of September, that does not exist (claiming retrospective liabilities for over a year period), with a threat to shut down electricity flow completely. I've sent several messages through your website portal to solve this. I've called your customer service several times without valid explanations.
As a customer I still don't know what has triggered this chase against me, but the feeling I'm left about Vattenfall is extremely underwhelming. Both from the responsiveness of your customer service and from the behaviour of some of your customer agents (one of the three I discussed with was ok). With this experience I'll be happy to change my electricity provider when the opportunity arises.
22 September 2026
Unprompted review
Reply from Vattenfall Europe Sales GmbH
Hello,
Thank you for your review.
We would like to take a closer look at your concerns.
For this we need your contract account number. Please send this to our English-speaking support via our secure contact form together with a description of your request via service.vattenfall.de/kontakt?form=en or give us a call:
+49 40 180 409 097, Monday to Friday, 10am to 4pm (CET).
We look forward to winning you back over with our services.
Best regards,
Your Social Media Service Provider for Vattenfall
The privacy policy of Vattenfall Europe Sales GmbH applies at: www.vattenfall.de/datenschutz
The online service was prompt and…
The online service was prompt and helpful for me.
I will appreciate having my bill as at when due to avoid extra charges.
18 September 2026
Unprompted review
The worst distributor ever
The worst distributor ever! Unbelievable rude on the phone, I was paying 103€ month fees and am living alone and how they wanted to charger 118€. Go and F yourself! This is insane! You will never get money from me again!!!
15 July 2026
Unprompted review
Reply from Vattenfall Europe Sales GmbH
Hello,
We are sorry for any inconvenience caused.
We would like to take a closer look at your concerns.
For this we need your contract account number. Please send this to our English-speaking support via our secure contact form together with a description of your request via service.vattenfall.de/kontakt?form=en or give us a call:
+49 40 180 409 097, Monday to Friday, 10am to 4pm (CET).
We are happy to show you that Vattenfall is a reliable partner at your side.
Best regards,
Your Social Media Service Provider for Vattenfall
The privacy policy of Vattenfall Europe Sales GmbH applies at: www.vattenfall.de/datenschutz
Very inappropriate service
Very inappropriate service, costing too much, no flexibility. Why it is not possible to terminate the contract before 2 years? Why dont you have any other alternative? Even after informing about the situation, why don't you terminate the contracts? Deducting double the price is normal, how ??
And your service center says you have it all online, where ??
13 September 2026
Unprompted review
Reply from Vattenfall Europe Sales GmbH
Hello,
Thank you for your message.
We would like to take a closer look at your concerns.
For this we need your contract account number. Please send this to our English-speaking support via our secure contact form together with a description of your request via service.vattenfall.de/kontakt?form=en or give us a call:
+49 40 180 409 097, Monday to Friday, 10am to 4pm (CET).
We are happy to show you that Vattenfall is a reliable partner at your side.
Best regards,
Your Social Media Service Provider for Vattenfall
The privacy policy of Vattenfall Europe Sales GmbH applies at: www.vattenfall.de/datenschutz
Keeps messing up my PW
Everytime I want to login it says my pw is wrong. Upon changing, it says I cannot use the same. But why was it then wrong in the first place? Happens quite often, makes you wonder, if they are actually in control of _anything_.
Furthermore, really annoying interpretation of two-factor auth, since they send an email with a code. But I anyway have to change my PW almost every time, then obviously I have access to that email. What is then the added security?
10 September 2026
Unprompted review
Reply from Vattenfall Europe Sales GmbH
Hello,
Thank you for your review.
We would like to take a closer look at your concerns.
For this we need your contract account number.
Please send this to our English-speaking support via our secure contact form together with a description of your request via service.vattenfall.de/kontakt?form=en or give us a call: +49 40 180 409 097, Monday to Friday, 10am to 4pm (CET).
Kind regards
Your Vattenfall Team
Es gelten die Datenschutzbestimmungen der Vattenfall Europe Sales GmbH. Nähere Informationen unter: www.vattenfall.de/datenschutz
As a new subscriber am waiting for a…
As a new subscriber am waiting for a good and quality service. Which am believing it will definitely be good,
4 September 2026
Unprompted review
Super gut Service.
30 August 2026
Unprompted review
Unacceptable Customer Service
I pay my regular Vattenfall bill on time every month. Yet since February, I've been harassed with invoices for a fake contract and a wrong meter number.
Despite sending 50+ emails, making dozens of calls, visiting in person, and providing written proof from my Hausverwaltung, Vattenfall ignored everything and handed this bogus debt over to an Inkasso collection agency.
Risking a customer's SCHUFA rating in Germany over a clear internal error is reckless and unprofessional. Avoid this company!
25 August 2026
Unprompted review
Reply from Vattenfall Europe Sales GmbH
Hallo,
Thank you for your review.
We would like to take a closer look at your concerns.
For this we need your contract account number. Please send this to our English-speaking support via our secure contact form together with a description of your request via service.vattenfall.de/kontakt?form=en or give us a call:
+49 40 180 409 097, Monday to Friday, 10am to 4pm (CET).
Best Regards,
Your Social Media Service Provider by Vattenfall
Es gelten die Datenschutzbestimmungen der Vattenfall Europe Sales GmbH unter: www.vattenfall.de/datenschutz
The information was presented clearly
The information was presented clearly. I had little trouble following the instructions. The Kunden information was checked and compaired, found correct. The hidden information keeps unwanted eyes from finding personal information. I hope all goes well.
7 August 2026
Unprompted review
Everything is good with this Company
4 August 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.