Extremely comprehensive online shop that gives access to great quality brands not otherwise easily available in the UK. The customer service team is first rate and helped to resolve quickly an error I... See more
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I ordered two swimming trunks and a top. I got the both orders and they were perfect. the delivery was a bit long, due to a lack of items in Timarco's stock, but the customer service was impeccable... See more
I have used the Timarco company several times and I have always been very pleased with the service provided. Prompt , efficient and reliable receipt of goods. The products were exactly as if purchased... See more
The items delivered were exactly as ordered at a competitive price. However the process was let down by the first attempt to fulfil the order resulting in it getting lost. Royal Mail seemed to be wa... See more
Company details
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No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 36% of negative reviews
Typically takes over 1 month to reply
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Excellent service from this provider
Excellent service from this provider. Really pleased with my purchase. Items were as described and arrived promptly. Was kept informed throughout.
Excellent customer service
Excellent customer service. I accidentally ordered the wrong size. Contact customer service and they advised to simply send the items back and they will then send out the correct size. Thank you!!
Fast delivery
Fast delivery, competitively priced, great quality and good communication.
My parcel never arrived and I am still…
My parcel never arrived and I am still waiting. I’ve had little communication and I paid £67 for the item I ordered. It’s not clear how to get a refund or how to resolve this. Would not recommend
A trustworthy and reliable company
A trustworthy and reliable company. Progress and status of the order provided throughout.
Parcel was lost in transit and advised that the items would be resent. All without having to contact the company.
Super late delivery - items still not received
I ordered on May 25 and have not received the items by June 7. I am not sure from where the items are sent but I would it be surprised if it is from China.
Excellent service!
Good descriptions on site, excellent packaging and delivery and the product is exactly what I wanted, which is great because I can't get them on the high street anymore. X
Customer service were excellent at…
Customer service were excellent at sending an order on time.. apprecuate all the support in making this happen
Was going to begin with the word…
Was going to begin with the word unbelievable but considering its timarco well anyway just relieved an email asking me if I was happy with my purchase and to review DUUUURRRRRR what the order I didn't receive lost in transit oh and the replacement order I didn't receive again lost in transit, 4 weeks of agro absolutely pathetic service not a clue how to get it right
I am STILL waiting for this item to…
I am STILL waiting for this item to arrive!!!
Great
Great customer service. Great goods. Will purchase from you again.
The whole experience was excellent
The whole experience was excellent. From ordering to delivery it took no time at all. Well packaged and good quality item, just as described. Brilliant customer service. Would certainly recommend this company.
My go to shop for underwear
Brands I like at good discount prices. Very quick delivery. Thanks.
Very intuitive interface and smooth…
Very intuitive interface and smooth online transaction
First order
I was kept informed when my parcel would be delivered and it arrived when stated. I am pleased with my first purchase order from your company and the product is just what I wanted.
Nike Boxer Briefs
ideal for me, thanks delivery very good, will buy from you again.
Absolutely fantastic customer service
Absolutely fantastic customer service - very helpful, quick, and efficient! It was so refreshing to communicate easily with genuinely helpful human beings rather than automated “help” support. Thank you :)
Ordered some PUMA socks which were…
Ordered some PUMA socks which were delivered as they stated.
No issues at all. Many thanks.
So dissapointing
So dissapointing. Three weeks and no parcel delivered. On a query I was simply told to wait longer due to postal delay. Now some further 4 days later on querying again told parcel lost in transit. No offer of compensation or help just order a frepalcement!
Review before delivery!!! Update-Still no goods!!! Refund!!!
Review before delivery? Interesting business this is!
Placed an order 15 days ago and received a "Royal Mail 24 Hour" tracking number which has still not changed in 15 days.
Web site states delivery:
"If the product is in stock, you should receive your delivery within 2-4 working days. If the product is an item that needs to be ordered, the delivery time is 5-10 working days."
Contacted customer service a couple of days ago and received a polite response saying my delivery would be with me in a couple of days. (AI ??)
Time spent chasing up undelivered items rather than reviews would improve things.
Will update this review if i ever receive my goods.
01/06/2026 Update
Received email from Timarco 22/05/2026 (very polite) stating my parcel had been lost in transit and given a new order number and a promise of a new tracking number to follow. New tracking number supplied as stated 22/05/2026 with instruction to wait 2 business days for update.
Waited patiently as surely my second order could not be lost in transit?
Emailed customer services 28/05/2026 for delivery update or refund.
Have so far received no update on tracking, no reply to email, no goods and no refund.
Will update review if i ever receive;
"ANY OF THE ABOVE"
02/06/2026 Update
Received a refund today Hip Hip Hooray!!!
No correspondence, explanation or email but at least i now have my money back.
If you enjoy playing the lottery then this is the company for you.
Web site has well priced goods, but as you can see from reviews its a bit hit and miss!
Will i use them again - Not a chance.
Hope this review helps others
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