Thefoodwarehouse Reviews 

Chilli hot wave chicken 🤩👏 my regular purchase from now on. A bit grumpy lady at the checkout but bearable as others are fine. The Newmarket location is so convenient just next to the Tesla supercharger.

I visited the Food Warehouse in High Wycombe this morning and waited outside for five minutes.
Staff were seen talking inside while several customers stood waiting. I had to phone the store to ask why it hadn't opened yet. It was really disappointing that they didn't open on time

I have been trying to contact Iceland anBangor county down from 9:00am today and can I get an answer to the phone alI ihear is busy, busy, busy, busy, busy, busy busy. Its the worst customer service I've ever come across. There's no company. I'm still busy. For hours and hours onthephonephone has been put of the hook and they're not answering. It's a disgrace and unfortunately I've took a stroke last year and can't make it down to Iceland.asI am disabled a at long last my delivery came this morning at 9:00 delivered by a young fella called Dylan. He was very kind to put the items in the fridge for me before he called I contact Iceland and Bangor accounted in this morning and using the same number and guess what? Still coming up busy. Still no answer to the phone disgrace. I'd like to think down so very very much

My £207 weekley shop was deliverd to a neighbour who now wont answer the door i contacted customer service i even went back to the store. So far nothing has been done as the driver has said its been deliverd. I have ring door camera footage i can provide. Only orderd a delivery as my relative was dying in hospital sadly they have passed away this morning and i have had to deal with the usless customer services. I will never use again i have no shopping and no more money so looks like my family are going without food this week thanks to iceland. I think your delivery driver needs glasses as he cant tell the difference between a number 5 and a number 7. Something needs to be done to adress emergency situations like this.

Well stocked great prices, I cant thank George enough, he went out of his way to antisipate what i was shopping for when i couldnt find it. He went in the stock room and brought it over to me, thank you George.. Freat customer service!

This is the second, and last, time I will shop at the Food Warehouse in Gosport. I did a large shop which included 10 items for £10. Got home and checked my receipt only to find full price was charged so paid an extra £15 in all. I live quite a distance from this particular store so cost and time make it impractical to return. Checked on the website and the items I purchased are all within the 10 for £10 offer. Complete rip off!

I would like to say i visit Food Warehouse Kingsway often. Never had an issue, staff always helpful and pleasant. I had my first order delivered yesterday as could not get to the store. Dean the driver was very nice. Would certainly recommend.

1/5 Stars – Consistent checkout errors and terrible customer service
​Every single time I visit this location, Derby, Wyvern, there is an issue at the till, particularly with multi-buy promotions like the "10 for £10" offer. On my recent visit, the cashier miscounted my items, scanned 11 instead of 10, which caused the promotion to fail, and had to call a manager over. Rather than apologising, both the cashier and the manager repeatedly accused me of not being able to count properly before finally realising their mistake and issuing a refund. The constant till errors combined with rude, defensive staff make shopping here a miserable experience.

Overcharge check your receipts, terrible customer service at head office and in the Cosham store by Ashley the manager. Rip old people off. Head office outsource abroad for cheap labour and they are useless AVOID

Check your receipts!!!
over charge you, terrible service treats the elderly badly. Head office a joke & disgrace obviously outsource abroad with very little training 0/5 Hope you closed down with no customers

A week after being overcharged by £16.50 in the Llanelli store, I am feeling pretty frustrated and angry with The Food Warehouse's appallingly bad customer services offering. Both my initial email complaint and a follow-up phone call elicited a huge amount of questions about account numbers, addresses, photographs of the promotion (as if customers wander around snapping promotional signage) and an insistance that I provide copies of the (optional) receipt - I had already attached three photographs to my initial email. Customer services' 'reason' for needing all this information in relation to an instore shop which didn't involve anyone's account was GDPR! They are clearly taught to say this although it makes no sense in the circumstances.

When I spelt out Llanelli, the customer services advisor asked me for the full address and waited patiently while I looked for it online. She then asked me, 'Which country?' I asked her where she was based and she told me 'South Africa'.

I'm still battling this one out. My theory is that a box of a specific product was unloaded into the 10 for £10 promotion freezer, although it was not actually part of the promotion. An accident or a deliberate ploy - I cannot say. I'd picked up two of these £4 items, which invalidated the promotion and meant every other item went through at full price too.

We tried to telephone the store when we got home but nobody answered.

Having read about other customers' experiences, I'm not holding my breath that I will get a response from my second email to customer services, a week after the first and five days after my phone call.

If all else fails I will be reporting them to our local trading standards as it seems from these reviews that this 'not in the promotion' issue arises time and time again. This TrustPilot site provides all the evidence trading standards needs.

We will absolutely be boycotting this awful store in future.

DELIVERY BOOKED AND NO SHOW.TOLD COMING 7PM NO SHOE JOKE

Initially the shop was ok. The staff weren't very pleasant at all. But then you cannot take stars for that really can you.
When I got home I rushed to the bags as I had bought some Ice Creams and they needed to go into the freezer. However, when I had emptied the bags their were no Ice Creams. It's half an hours bus journey from my house and the time was getting on. I phoned the shop but no answer. My daughter came to visit that evening. She lives close by to the shop and said she would pop in and explain to see if there is anything they can do.
She called me to let me know she was there and had already explained to a member of staff. The person said she would have to see the manager so he can check the cctv. When the "Manager" turned up (wearing track suit bottoms and a rather unkempt top) he spoke to her saying. He's been told she's asking for Free Ice Creams. She said their had been a mistake, she simply came in explained what had happened. But No! He would not let her finish what she was saying. I could hear him shouting at her and going on and on about wanting free ice creams. They checked the cctv I had taken the bags from the trolly but I had left the Ice creams on the till so they would be on the top of my bag. These people need a lesson in customer service. If they weren't able to do anything that's all they had to say.
Where? Oldbury retail park west midlands

Poor service, poor hygiene, staff that are not happy, and have zero interest in the job, or the customers.
Told cashier that there’s bugs, at cash out where you collect foods after being scanned.
He wasn’t interested , didn’t get someone to clean area , just negative look and saw jumping fleas or whatever .
The food warehouse Q, ferry,needs deep cleaning .

This is serious ridiculous now. I made at order on 4th to be delivered on 5th and my bread goes out on 5th same day it is delivered! Again no bags and with the heat it is very unfair on the driver to be stood around waiting. But thank you to my delivery guy Shaun for the friendly service from the Marsh Barton store and the fact he remembers his customers!

Chicken breast 7pk £8 had £2 off, this Chicken had to be the worst Chicken id ever eaten. Texture was tougher than chewing gum, the point of inedible, hard to cut. The chicken must have been older than me. £8 straight in the bin!! The quality was unbelievable bad I'm shocked that this is allowed to be sold, does anyone actually taste test ??? This needs to stop! If I had time I would have returned for a refund...

Shopped at the store in the Westwood center in Belfast. Prices we stated as 3 for 10 items but was terribly shocked after checking my receipt to see I was massively overcharged and misled with false advertising. The staff were ridiculously rude abd disrespectful and refused to help when asked about a certain product. We will never darken their door again.

I am heavily pregnant and had an absolutely awful experience with Iceland.

My grocery delivery never arrived, yet it was marked as "delivered." On the Friday evening it was due, I was unexpectedly admitted to hospital and was therefore unable to answer the door or take calls from the driver.

My next-door neighbour tried to collect the shopping on my behalf, but the delivery driver refused to hand it over to her. I later received a voicemail from the driver saying he couldn't deliver the order and was taking it back to the depot. Despite this, Iceland still marked my order as delivered, even though I never received a single item.

I have CCTV footage showing that the delivery was never made, as well as the voicemail confirming the driver was taking the order back. The evidence couldn't be clearer.

To make matters worse, I spent nearly a week trying to contact customer service, sitting on hold for hours, only to finally receive an email claiming the order had been delivered. Rather than investigating what actually happened or looking at the evidence I offered, they simply dismissed my complaint.

The lack of customer service, compassion, and accountability is shocking. As someone who was heavily pregnant and unexpectedly hospitalised, I expected at least a basic level of understanding. Instead, I was left without my shopping, out of pocket, and treated as though my evidence meant nothing.

This has been one of the worst customer service experiences I've ever had, and I will be thinking twice before ordering from Iceland again.If you're posting this on a public review site like Trustpilot or Google, I can also make it shorter and even more impactful.

Delivery never turned up no phone call or email £120 down rang customer service and they said they can't get in touch with the store shocking won't be using this circus again

Appauling service payed £135 for my shopping home delivery and never turned up wemt into store at 8pm as my shop was suppposed to be delivered between 5 and 7pm. I was told nothing they could do phone customer services next day. I was fuming as i had just moved into my new home with my 2 small sons which have autism and adhd. I had to buy food out which put me more out of pocket. I was a good customer until this happened. Took my money quick enough!