All good except there is no notification that order can be picked up. When ordered it was showing that order can be picked up after three weeks (out if stock), few days later order status changed an... See more
Company replied
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See what reviewers are saying
Top experience with my recent orders from herning. I changed my car tyres from them. it took only 45 min. Really professional service I also had good experience while return / cancel order. They we... See more
All good, fast ordering and easy automated pickup as always. Sometimes the descriptions of the parts could be a bit better/ longer though, that would save returns i think.
Super kvalitet, min nye scooter 2026, super glad for den. Har også købt med stor servicepakke 3 år. (Min gamle scooter var fra 2019)
Company details
- Car Accessories Store
- Auto Parts Store
- Bicycle Store
- Bike Accessories Store
- Mobile Home Supply Store
- Motorcycle Shop
About thansen.dk
Written by the company
Landsdækkende butikskæde og en af Danmarks største webshops.
- Dag til dag levering
- Leveret eller gratis
- 365 dages returret
- Byt i vores butikker over hele landet
- Click & Collect - afhent efter 30 min.
thansen opererer i dag både i Danmark, Norge og Sverige med et stort sortiment på over 250.000 varer.
Written by the company
- Hos thansen sætter vi en ære i at tilbyde vores kunder en fantastisk oplevelse - hver gang.
- Hurtigt og effektiv levering
- Vi leverer dine varer hurtigt og effektivt med dag-til-dag levering, så du kan have dem allerede dagen efter din bestilling.
- Click & Collect
- Bestil online og afhent dine varer allerede inden for 30 minutter med Click & Collect, i en af vores mange butikker over hele landet.
- 365 dages returret
- Hos thansen har du hele 365 dages returret, så du kan følge dig tryg og har god tid til at beslutte dig. Skulle du få brug for at bytte en vare, kan du nemt gøre det i en af vores mange butikker spredt over hele Danmark.
- Historie om thansen
- thansen blev grundlagt i 1991 i Middelfart, hvor man stadig finder vores butik, administration og centrallager. Siden er det gået stærkt og i dag har vi butikker over hele landet og en webshop med mere end 250.000 varer på lager. thansen har siden også ekspanderet til andre lande og har i dag butikker og webshop i både Norge og Sverige.
Contact info
Stensgårdvej 1, 5500, Middelfart, Denmark
- +45 31 31 31 31
- thansen@thansen.dk
- www.thansen.dk
4.1
Great
135K reviews
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I always like to shop in T Hansen
I always like to shop in T Hansen. They use my first name when I come. I get what I want fast at a good price. Service is good. They take a return if it is genuine and I appreciate that when you make a mistake. All stars from me.
25 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Outdated Sikaflex sold whitout notice
They tried to sell me a an outdated cart od Sikaflex. When I realized they cheked, and they only had outdated products on the self.
I was told, I can order new one, but it it will not be guaranteed, that it will not be outdated again.
I was told, it is general problem, what is onsolved in the company for years.
I had to asked more heavily and pressure them, that it is not good service, they called around their shops in the region, and chased for a cart, which is not outdated.
Otherwise, my boatrepair project was postponed, due to the lack of material....
Ifyou have so many outdated materials, why dont you make a campaign every spring to sell, those ones, every springtime.... Just to reduce your loss, and make customers happy....
21 April 2026
Reply from thansen.dk
Hello Krisztian,
Thank you for your feedback.
We can see that a solution was found during your visit, where our staff handled the situation and made sure to find a solution with you
We appreciate you taking the time to share your experience and we will include your feedback in our ongoing work.
Regards Peter
thansen
God service
17 April 2026
Smooth experience
16 April 2026
Poor customer service
My order was canceled several times without me being contacted. I only received a message that they had tried to contact me but were unsuccessful, which is untrue. After rescheduling, the reservation was scheduled for the wrong time than the one I requested. After calling customer service and rescheduling according to the options available on their website, my order and services were canceled again the day before the scheduled date. Lazy young men have a hard time working on Fridays! thansen Tårnby, Kirstinehøj 31, C, 2770 Kastrup. Avoid this store!
16 April 2026
Unprompted review
Reply from thansen.dk
Hello Konrad,
Thank you for your feedback.
We can see that you arrived too late for your first appointment, which is why a new time was arranged.
Regarding the second appointment, the workshop attempted to contact you due to illness, but unfortunately it was not possible to reach you, and the appointment therefore had to be rescheduled.
Regards Peter
thansen
I wasnt happy to be served by robots.
I wasnt happy to be served by robots.
Kind regards
A human
15 April 2026
Reply from thansen.dk
Hello Sam,
Thank you for your feedback.
Click & Collect is designed to be as quick and efficient as possible, which in some cases includes automated solutions. However, you are always welcome to go directly to the staff in the store if you prefer personal assistance.
Regards Peter
thansen
Overall good experience
Top experience with my recent orders from herning. I changed my car tyres from them. it took only 45 min. Really professional service
I also had good experience while return / cancel order. They were really fast and responsive :)
15 April 2026
Unprompted review
Hurtig og god service for hjul skift
9 April 2026
The staff were happy in their work
The staff were happy in their work, and this was reflected in their faces and service level.
10 April 2026
Super god service
7 April 2026
my order was delivered in time by a…
my order was delivered in time by a pleasant staff.
31 March 2026
Great attention and service.
28 March 2026
GOOD JOB AND THE BEST......
26 March 2026
Great service
25 March 2026
Fin click n collect service.
24 March 2026
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