Shopify Reviews 

Shopify proudly hosted real scam company that uses fake address and web contents from other e-commerce without permission. No item was shipped to my door. I lost 830 USD. When I asked to help with refund, they said they can help with nothing, instead told me to beg to the merchant for a refund.

"Tell the killer not to kill you", seriously?

This is a major problem in AI era where web can be built in a blink of eye. Shopify did nothing. If there's minus star oh yeah I'll be happy to give them hundred times

⭐☆☆☆☆ (1 Star)

Product received was completely different from what was advertised, and customer service expected me to pay for their mistake.

I ordered two of these projectors after seeing the advertising, which clearly showed a full-colour galaxy and ocean projector with Wi-Fi connectivity and dynamic scene generation. The promotional images and description suggested an advanced projector capable of displaying colourful moving galaxy and ocean scenes.

After waiting four weeks for delivery, the products that arrived were nothing like the advertisement. Instead, I received two very basic projectors that produced only a poor-quality black-and-white moon image. They had none of the advertised features, including the colourful galaxy/ocean scenes or Wi-Fi functionality.

I contacted customer service requesting a refund because the items did not match the product I believed I was purchasing.

Their first response was to offer me a 30% refund if I kept the items, or a full refund only if I paid to return the products at my own expense (approximately $20 or more), despite the products not matching the advertised description.

I explained that I didn't think it was fair that I should have to pay return shipping when I believed the wrong product had been supplied. Rather than resolving the issue, they increased their offer to 40% compensation, but still would not provide a full refund without me paying return postage.

My experience can be summarised as:

Product received did not match the advertising.
Advertised features were missing.
Four-week delivery time.
Full refund required me to pay return shipping.
Only partial refund offers (30%, then 40%) were made.

Based on my experience, I would not purchase from this company again. If you decide to buy from them, I recommend carefully considering how any problems or returns may be handled before placing an order.

Bad asf like they scammed me I paid 20$ and I told the payment didn't work but my money went and I told to refund they didn't refund it

Shopify allows scam companies to operate on their site and take no responsibility at all or show any due diligence. Shopify works for the seller and offers zero customer support. Avoid

We ordered an ice maker May 25th! never received and could not track. spoke to a rep and if I gave them more money, they would try to find our shipment! we already lost money to them why would I give them more money!!! they suck!!!

I've been retailer for over 40 years. This company is the worst thing on the planet!! Every time they do update (during business hours) equipment issues, etc. They nickel and dime you to DEATH. They have the absolute worst customer service, they are ungodly expensive (when you start looking at cost, equipment, each required app cost, fees, service charges, and most of all down time). Been using for years and ONLY reason have not switched yet is once they got you for equipment costs, setting up website, all the inventory etc etc. the thought of changing again is a nightmare. Any thing you want to do, well you will have to pay for an app. Just insanity how they nickel and dime you to death. Then give you TERRIBLE support. I have had conversation, after conversation, after conversation, they have zero concerns about customer service or actually fixing anything. They have that "we are Shopify" attitude. REALLY terrible interface with Quickbooks.... Trust me, find something else....

MY BANK SENDS ME INSTANT NOTIFICATIONS OF CHARGES TO MY CARD. PLEASE READ BELOW!
I've placed two orders through Shop and have been up charged $20 on both.
My bank send me text within 5 minutes of the transaction showing who processed the transaction. Both have been through different companies. I'm sent a receipt showing the price advertised for the product from the seller. But I am charged ,through a different company $20 more than recieved receipt. Shopify has no buyer support to respond to. I RECOMMEND NOT USING THEM.
Sherman Barnes

I lost money on an incorrect order, their mistake, not even the merchants, end they refused to help

I had high hopes for Shopify, but I’ve faced significant issues. Customer support is slow to respond, and it feels like I’m talking to a wall. My store’s functionality has been unreliable, which is frustrating. It's disappointing to see a lack of urgency in resolving problems.

Couldn't go lower than one star... ordered through shop to a company called BEST ONLINE DEALS UK.. THESE COMPANYS ARE THE WORST IV EVER COME ACROSS, THEY WILL TAKE YOUR MONEY AND DELIVER NO PRODUCT, EMAILS AND CALLS DONT WORK BY THE WAY.. SO SO BAD.. PLEASE SAVE YOUR MONEY AND GO ELSEWHERE.

A few months ago I bought a shirt from what looked like an Australian company, and got a confirmation through SHOP which I'd never heard of. Apparently there was an error on the postcode so the product was returned to sender before leaving China, without notifying me. Shopify said they are not responsible but to contact the business so I did. After several friendly messages back & forth, giving excuses, the refund never came. Shopify said they were not responsible.
A few months later I was scammed through the SHOP app wanting confirmation that I'd purchased something for $300+ and if it wasn't me..call this number. Foolishly I did. They said it was Paypal & got me to confirm my details. When they asked for my debit card number I realised something was wrong. I quickly rang Paypal & my bank & stopped all my accounts. I reported it to Scam Watch & the police who told me to notify Shopify as well. When I did they just said it can't happen, their systems are secure etc etc. Obviously they are not. Fortunately I didn't lose any money that time.
I tried then to cancel my account with SHOP & thought it went through but last week made a purchase & got a reply via SHOP so I tried to close the account again. It said to finalise the closure of my account to submit the code they sent.. it wouldn't go through so I tried again, got a different code & tried many times but kept getting a msg to try later. I gave up.
Today I was notified by my local Post Office my parcel was returned to sender because it had my old address which was on SHOP. So I'm back to trying to stop SHOP. It's extremely frustrating because you can't speak to anyone. Their website is hard to navigate. I had tried to change the address they had for me but can't see where to even do that.
I pay through PayPal anyway, why do I have to go through SHOP for financial security? I know PayPal looks after it's customers because whenever I have had a problem they are quick to help & send the refund, SHOP does nothing for the customer & is ridiculously difficult to get out of.

It's Fraud. Just talking won't help.
Spend 5 min and file a complaint in cyber crime. Hoping a bulk complain would help.

I ordered through the shop app and was given a fake tracking number,no contact number and multiple emails been sent to them but no reply stay well clear of shopify/shop just scammers

When visiting support it says:

“You’ve got questions, we’ve got answers”

It couldn’t be further from the truth. Customer service is non-existent. Anything slightly complicated requires referral to specialist teams who do not reply. Just under 1 month and counting.

They have gone the way of Amazon seller support and I would advise everyone to avoid and choose a platform that also doesn’t bundle payments and charge you if you don’t use them.

Also Shopify will refund chargebacks if the customer isn’t happy because if the issuing bank decides in your favour and then the customer asks to go to arbitration Shopify payments will never go to arbitration. A scammers paradise. And Shopify will insist the issuing bank made the decision even when they haven’t.

After taking Stripe who provides payments services to Shopify, to the Financial Ombudsman, the investigator decided in our favour.

We aren’t the first and yet Shopify / Stripe continues the practice of refusing to take cases to arbitration after being repeatedly told that this is unfair.

Protect your money from scammers, use an alternative website and a card acquirer who protects their merchants.

Forcing me to download an app to track an order is not cool.

Dont buy off this site.items dont arrive and you contact them to get your money back.they dont give a shit.looks to me that most of the sellers are scammers

I've been using shopify now for several months,recently the dollar monthly trial ended and I'm suppose to only be charged once a month I've been charged multiple times in one month I don't have any other apps in my shopify and I've tried contacting them to get any answers or my money back and nothing has been done. On top of that I'm losing money monthly because they keep charging my account I'm fed up and about to just close out my business and my dream of having an success. This is a horrible experience and I hope nobody else has to go thru this. SHOPIFY DO BETTER!!! PLEASE rectify this situation ASAP!!!

Constantly trying to charge my car 30 or $39 over and over.Even after cancelation.\nNot recommended , don't use it stay away , it's a scam

Ordered from a shop through shopify. Was a scam. Shop doesnt exist there any more and shopify would not help at all. Never again. Stay well away from shopify

Where do I begin. This company does not put its customers first. Pulling features and forcing you to pay for apps, ever increasing monthly subscription fees, hideous transaction fees, and now they are withholding my payment for several days just because I changed my f'ing bank account. After 10 years? You are concerned only now about my security despite also forcing 2FA on to me. Where does all this garbage end? I'll tell you where. I am porting my website to a new platform. BYE SHOPIFEYE