Shopify Reviews 

1,650
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Looking at 235 reviews, most reviewers were let down by their experience overall. Many people found the platform to have significant issues, leading to a generally unsatisfactory experience. Customers frequently reported issues with orders, including non-delivery, receiving incomplete or incorrect products, and poor quality items. There were also significant concerns regarding unexpected payments, slow processing, and additional charges. Reviewers consistently struggled with customer service, describing it as unhelpful, impossible to contact, and lacking proper support for merchants and buyers alike, while the website itself was often criticized for being unreliable and difficult to use. Though some people previously had good experiences with the platform, noting that customer service used to be effective and they had no prior issues, these accounts are overshadowed by recent widespread problems.

What people talk about most

Website

Customers express significant dissatisfaction with the website, with many warning others to be careful before... See more

Product

Consumers find product experiences to be largely negative, with many reporting that items never arrived or... See more

Order

Reviewers highlight negative aspects of order fulfillment, with many reporting that items ordered never... See more

Payment

Users describe negative interactions with payment, frequently reporting issues such as unexpected deductions,... See more

Customer service

People report negative experiences with customer service, with many describing it as poor, useless, and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Pointless app that you are basically forced to use when buying online especially via Facebook. Endless. Verification processes to go through even though you have already used SHOPIFY a hundred times.... See more

Rated 1 out of 5 stars

I've used shopify many times never had a problem before until this week!! Placed two orders both which I had a problem with tried getting in touch but nobody answers complaints!! It's just a scam in e... See more

Rated 1 out of 5 stars

The Review score clearly shows how bad this company is, they clearly don’t give a dam about people getting scammed as they appear to only host scammers. If I see any online shop that uses Shopify I... See more

Rated 1 out of 5 stars

I ordered a Keter storage box from shed UK for £99, but on the receipt, I was buying from a dodgy company called "Bagain Beds"(correct spelling) I received a confirmation saying that I would be notif... See more


Company details


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1.1

Bad

TrustScore 1 out of 5

2K reviews

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Hasn’t replied to negative reviews

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1.1

All reviews

(1,650)

370 reviews in the last 12 months

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Rated 1 out of 5 stars

EASY WAY OUT

It is a wonderful idea to give companies a platform to sell their product’’ but you make enough money out of it to have your lawyers verify and rate the prospective sellers. There are SO MANY unhappy people because they are conned with fancy guarantees and lovely websites but when the product does not do what is claims to do one should be able to get a refund, The Shopify help page says ‘’just click on the company and request a refund’’ . NO I am afraid that is an option not always available., This should be checked by Shopify BEFORE allowing them to advertise and sell.
You are turning a blind eye, which is why I give you a zero rating.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

FRAUD on Shopify

Saw an advert on Shopify for air conditioner from YoPoke and paid 209.99 but nothing delivered
Checked and found...
1 YoPoke doesn't sell air conditioner, it's a restaurant
2 their site can't be reached
3 email given is on Gmail and doesn't respond
4 payment on my account is a random sequence of capital letters
4 Shopify will only talk to sellers not customers

20 July 2026
Unprompted review
Rated 1 out of 5 stars

shopify does not meet current uk…

shopify does not meet current uk consumer law , it freezes out the shopper for 30 days from purchase ie they are not allowed contact before 30 days after purchase via shopify , so if a seller say hey i offer 2 day delivery and it does not happen after 7 days you can not get any help from shopify till 30 days later oy vey so sellers tell more lies as there is no consequence

18 July 2026
Unprompted review
Rated 1 out of 5 stars

Warning about Zazzi / usezazzi.com!

Warning about Zazzi / usezazzi.com!

My experience with this store has been very negative. I placed an order and then cancelled it, but the package was still shipped. I received a refund through PayPal, but the company asked me to return the product to China at my own expense.

The product I received appears to be counterfeit and does not match the quality or details of an original product. The materials, details, and overall presentation raised serious concerns about its authenticity.

I recommend that everyone be very careful before ordering from this website. Check the product origin, reviews, and return policy carefully before making a purchase. Based on my experience, I do not recommend this store.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Sadly I would rate my experience as…

Sadly I would rate my experience as poor, when things go wrong shopify is not interested in trying to help the consumer, I placed an order with a company that was never fulfilled shopify after 1 month would submit and email to the business, but that is their extent of help, my money has gone no order fulfilled, please read reviews of who you are buying from carefully as shopify are no help when it goes wrong and the consumer is left out of pocket, money gone.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

NEVER USE SHOPIFY !!

NEVER USE SHOPIFY !!! Placed an order with Home Tool on Shopify, payment taken, no items delivered. Its disgusting that Shopify continue to let companies like Home Tool sell products via this platform . I tried to call Home Tool direct, the number rings and then cuts off, they don't respond to any emails whatsoever. My bank are performing an investigation to enable funds to be returned.

22 June 2026
Unprompted review
Rated 1 out of 5 stars

FRONT FOR A SCAM

You put your trust in what is advertised as a reputable company DON'T they front scam companies like MCNULTY.. you place the order never delivered and steal £40.00 my recommendation BOYCOTT this company

9 July 2026
Unprompted review
Rated 1 out of 5 stars

The host of many falsh companies

The host of many falsh companies. But Shopify them self are as bad as any.
Shopify is hiding behind self service links, so its impossible to contact them at all, unless you are a payed member.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Bought a fast charger off tiktok that…

Bought a fast charger off tiktok that isnt a fast charger at all. Cost me £20 and I waited weeks for it to turn up. There's no way of contacting shopify to raise an issue. They are selling goods for scammers. Do NOT USE!!!!

4 July 2026
Unprompted review
Rated 1 out of 5 stars

I Placed an order through shopify,did…

I Placed an order through shopify,did not recieve the order,i contacted shopify for refund they advised me to contact the supplier but suppier not responding ither the land line or mobile out of order.i have noW paused all purchaese through SHOPIFY.

1 July 2026
Unprompted review

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