I was trying to use up my 3 credits but finding it difficult to find items that came to exact price. Lots of patience was needed and time. Justin (customer consultant) kindly helped me navigate and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pros- the bar wear is nice but doesn’t fit true to size around the bosom. The material is nice. Cons- DO NOT JOIN THEIR MEMBERSHIP to get money off as you will be stuck with a 45 pound a month charg... See more
Company replied
I opted out for this month but you still decided to take my money and left me with no choice but to shop. The only reason I have not shopped on this website for a long time is because the options are... See more
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I gave the membership a go, but then this month (December) I skipped on the 3rd, and it still charged on my bank account on the 6th. I was very frustrated because I skipped, and knowing they don't do... See more
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Company details
Information provided by various external sources
Music and fashion icon Rihanna embarks on her newest venture: lingerie designer. Inspired to create a line of intimates that celebrates and speaks to all shades and shapes, Savage X Fenty will celebrate fearlessness, confidence, and inclusivity. In partnership with a team assembled from the industry's elite, the label is braced to disrupt and redefine the marketplace with its accessible price point and full range of nudes.
Contact info
Schlesische Str. 38, 10997, Berlin, Germany
- 020 39361 112
- support@savagex.co.uk
- www.savagex.co.uk
2.8
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Scam,they took money out of my account…
Scam,they took money out of my account without my consent
7 September 2026
Unprompted review
AVOID, AVOID Their Members Scheme!!!!
I enrolled in their membership scheme which originally seemed reasonable value. PLEASE, PLEASE, PLEASE Don't sign up! They now convert your hard earned cash into member Credits at 59.95 per credit to buy something worth £30 quid if you're lucky! I bought £300 worth of clothing which took 10 credits (£ 599.50).so totally ripped off!!! AVOID AVOID AVOID!!!!°
7 September 2026
Unprompted review
Deceptive memberships
This company used deceptive auto-enrollment to sign me up for a subscription without my explicit consent. They are refusing a refund.
7 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They lie to you!
They lie to you!
I placed an order using express delivery, which they stated would take 0-1 days; however, 4 days later, when my order hadn't arrived, I started to wonder where it was. I spoke to their (terrible) customer service team, who said that apparently they need time to prepare the order and that time isn't stated when you are placing the order. They told me that my parcel would arrive a week after I had placed the order, so not 'Express delivery'. Please be careful when you are placing orders, as they are lying to their customers. When I spoke to customer service about this, they were less than helpful and didn't offer me a refund for the delivery cost. I ended up cancelling the order and the membership. I will never shop here again and would definitely not recommend it.
7 September 2026
Unprompted review
Reply from Savage X Fenty UK
Hi JennaHG,
Thank you for taking the time to share your feedback.
Seeing our service through our customers' eyes is invaluable, and I am truly sorry for the frustrating experience you had.
Dealing with shipping delays and unhelpful communication from our support team is completely unacceptable, and it falls far short of the standard of care we strive to provide.
If you have any open issues with your order or remaining questions, please reach out to us directly so we can prioritize your request and resolve everything as quickly as possible.
Warm regards,
Dora
Savage X Fenty Team
Reply from Savage X Fenty UK
Hello Daniela,
Thank you so much for sharing your kind review and for your continued support. We are truly delighted to hear that you are enjoying both our products and services. 🤗
Serving you is an absolute pleasure, and we look forward to welcoming you back again soon! ❤️
Best wishes,
Dora
Savage X Fenty Team
Membership scam
They advertised the membership as if it were free. Then, when I wanted to cancel my membership, it was near impossible; their live chat never answered, the phone number didn't work and their mail said that they would answer first in five days. I tried to sign in with my account on the website, there it said that iv'e been blocked. Finally I was able to skip the month via live chat (which was easy) and not be billed.
3 September 2026
Unprompted review
Reply from Savage X Fenty UK
Dear Malvina,
Thanks for dropping your feedback-we hear you loud and clear, and we’re so sorry for the hassle and frustration you went through trying to get in touch with us and manage your account.
We take your concerns about our membership, phone lines, and account access super seriously. While we’re glad you were able to jump on live chat to skip the month and avoid any charges, we hate that getting there was such a workout.
We’re constantly working to level up our support and hope to give you a seamless experience next time. If you ever need anything else, feel free to reach out through our official support channel or slide into our DMs on Instagram or Facebook so we can take care of you right away.
With care,
Lena
Savage X Fenty Team
Reply from Savage X Fenty UK
Hello Adelle,
Thank you for taking the time to leave us a 5-star review! 😊 We're thrilled to hear that you enjoyed our sale prices and look forward to welcoming you back soon.
If you ever need any assistance or have any questions, please feel free to reach out we're always here to help!
With care,
Lena
Savage X Fenty Team
Absolutely awful
Absolutely awful. First I didn't get my order... theyngot the billing address right, but even though the delivery address was the same... they got it wrong. So I had to contact them to see whay happened, then wait until they received the goods back from the courier... which I never had. Then I had to chase again for my refund, it wasn't automatic... chase for it. I was told it would be 5 working days for the refund we are now on 7th working day... no refund. Do NOT trust this company. To cancel VIP is awful too, forget the website tells you, the chat function doesnt work, so you have to call and its obvious the person at the other end doesnt care.
15 July 2026
Unprompted review
Reply from Savage X Fenty UK
Hi Joe,
Thank you so much for reaching out and sharing your feedback.
Hearing about the headache you went through with your order, delivery, and refund is really disappointing, and I'm so sorry you had to deal with that.
It makes total sense why you're frustrated; mixing up the delivery address, waiting on a delayed refund, and having trouble canceling your VIP membership is a massive hassle.
Finding out where things went wrong is a top priority, so this doesn't happen again. Please feel free to get in touch with us directly so we can take a closer look:
• Email: support@savagex.co.uk
• Phone: 020 3936 1112
• Live Chat: www.savagex.co.uk
Feedback like yours is genuinely helpful as we work to make things better and easier for everyone.
Best wishes,
Dora
Savage X Fenty Team
The worst online shop in my life
The worst online shop in my life! You place order with agreement to VIP membership. But they don’t tell you the membership is not for free like in most of shops. Then they charged you every single month. I’ve noticed after more than one year that I pay £59,99 for membership I didn’t ask for. As the support said: everything was in terms and conditions (that nobody ever read and doesn’t expect such a scam). When I asked a refund for all credits I didn’t use because I’ve ordered just once a one set of an underwear, they said me they can’t refund but I can use credits. This is a joke I swear. So they charged me for almost £900 for nothing and now I can just buy their clothes I actually don’t need at all. And the best: to unsubscribe, you have to chat with them or go to your account every single month and skip charging. A very good organised scam. Don’t recommend at all!
UPD: nobody reached me out as you can see on the response👇 I reached them out on support chat, email and phone call. They confirmed they charged me for 9 payments- £49,95 and 7 payments - £59,95 that is totally - £869,20. And they didn’t want to refund, they even refused to make a formal complaint explaining that everything was on Terms and Conditions. Meanwhile on the email answer they confirmed that subscription was made automatically. So, I will go further with this problem. Still highly do not recommend this shop
1 April 2026
Unprompted review
Reply from Savage X Fenty UK
Hi there, thank you for your response, and we are very sorry for the inconvenience and the wait.
I can assure you that we are reaching out directly, so please keep an eye out for the email we have sent over. It might also be worth checking your spam or junk folder just in case it lands there.
Once again, we apologize for the difficulty you have experienced, and we assure you that we will do our best to help you in every way possible. Thank you so much for your understanding, and have a good day.
Best,
Steve
Savage X Team
Site doesn't work and won't be given a refund for credits I can't use!
I've purchased 2 member credits through my subscription in August. I have been trying to complete a purchase using these credits on the website for 3 weeks, and the order just won't go through. I've tried multiple payment methods.
I've reached out to customer support via chat, was in a conversation with an agent for over 1h30; they even tried to complete the purchase on their side with no success. Now SavageX won't refund my credits even though I can't use them! What's the point of purchasing credits if I can't use them?
1 September 2026
Unprompted review
Reply from Savage X Fenty UK
Hi,
Thank you for reaching out to us. We are so happy to have you as part of the SavageX family and love that you are shopping our site!
At the same time, we are truly sorry to hear about the trouble you've experienced trying to use your member credits over the past three weeks, especially after spending so much time with our chat support. We completely understand, and we apologize for the hassle.
To help get your order through, we recommend trying a few quick technical troubleshooting steps:
First, clear your browser's history, cache, and cookies, then try logging back in. Second, try using a different internet browser (such as Chrome, Safari, or Firefox) or opening an Incognito/Private window. Finally, attempt to place the order using a different device, such as switching between a PC/Mac computer or a mobile phone.
If the issue persists, please reach out to us again so we can investigate further. You can contact our support team through multiple channels; whether by phone, WhatsApp, live chat, or email. We will be more than happy to help you get this resolved. Please note that our lines and chat can sometimes get a bit busy, but we will get to you as quickly as possible.
We sincerely apologize again for the inconvenience this situation has caused. Please rest assured that we are taking your feedback directly to our team to improve both our site functionality and our support process moving forward.
Thank you again for your patience with us, and we wish you a wonderful rest of your day!
Best regards,
Steve
SavageX Team
The customer service doesn’t even…
The customer service doesn’t even deserve 1 star. I’m so frustrated and angry at the service! I haven’t used savagexfenty for nearly 5 years. I didn’t realise money was taken from my account for the membership until recently. I was under the impression I had cancelled it years ago as I remember having a Conversation with someone on live chat. I’ve spoken to 4 people in total wanting a refund. Despite explaining absolutely everything I could and sending proof they did a horrible job helping me. Constantly repeating the same thing!!! Someone then told me to email the savagexfenty email which I did. It’s nearly been a week that I’ve been going back and forward Through email with nearly 5 people. Only for them to tell me to sort it out on live chat? They sent me a link which redirects me to “fabaletics”. When pointing it out they sent me the same exact link? I want my refund of nearly years of credit!!!. It is extremely unfair to have a customer feel so unheard and being passed around like it’s an absolute joke! I made a formal complaint and will take this further if I need to. Horrible horrible service AVOID!
21 August 2026
Unprompted review
Reply from Savage X Fenty UK
Hello Eskayyy,
Thank you for bringing this to light, though it is deeply disappointing to learn about the difficulties surrounding your membership and refund.
Feeling unheard and transferred from one representative to another is exhausting, and your frustration is entirely justified.
Reviewing your situation thoroughly to address the inconsistencies you experienced is something our team wants to handle right away, so please reach out to us privately at your earliest convenience.
Your detailed feedback is invaluable as internal support processes are refined to ensure every customer receives prompt, clear resolutions moving forward.
Best wishes,
Dora
Savage X Fenty Team
I tried to get an offer of 2 for £29
I tried to get an offer of 2 for £29. But I can not check out without signing up to paid membership :/ Having looked at other reviews I remind ppl that your bank's debit card security is similar to credit card. Let your bank know you've been scammed and they could get your money back
26 August 2026
Unprompted review
Reply from Savage X Fenty UK
Hi!
Thank you for reaching out to SavageX UK. We are happy to see that you're interested in our brand, but we are also sorry to hear that our Reward Membership was not entirely clear.
We would like to explain how you can make a purchase on our website and how to use the benefits of our Reward Membership for free.
We have two ways of checking out on our website: as a Reward Member or as a guest. If you wish to enjoy our regular promotions and discounts, you can check out as a Reward Member and maintain your subscription entirely for free using our skip option. The skip option is available on the website homepage between the 1st and the 5th of every month. We send monthly reminders, and you can always reach out to us if you are unable to skip on your own. This makes it very easy to manage, which is why we have so many satisfied Reward Members!
For customers who do not wish to be part of the Reward Membership, we offer a guest checkout. While our promotions won't apply to guest checkouts, you can still purchase any item at our standard prices.
We hope this clarifies how it works, and we wish you a great day!
Best,
Steve
SavageX Team
Had very limited items in my size for…
Had very limited items in my size for over two months now, don’t seem to be restocking or adding new lines. Canceled membership for this reason.
22 August 2026
Unprompted review
Reply from Savage X Fenty UK
Hi Jason,
Thank you for sharing your feedback. We are truly sorry to hear about the limited selection available in your size over the past few months and understand how frustrating that must be.
While we hate to see you go, we completely understand your decision to cancel your membership under these circumstances. Please rest assured that we are actively working with our team to restock inventory, expand our size ranges, and bring in new collections so this issue doesn't persist.
If you ever decide to give us another try in the future, we’d love the opportunity to provide a much better experience. Please feel free to reach out directly if there is anything else we can assist you with in the meantime.
With care,
Lena
Savage X Fenty Team
I only want to use credit to shop but…
I only want to use credit to shop but its really hard to understand and now i think i paid again ...its just so hard to use my remaining credits.
19 August 2026
Unprompted review
Reply from Savage X Fenty UK
Hello Spam Nobu,
Thank you for sharing your feedback, and we sincerely apologise for any confusion or frustration caused while trying to apply your credits. We want to make sure your remaining balance is used properly and review any recent charges to ensure everything is correct.
Please reach out directly to our Member Services team:
https://help.savagex.com/hc/en-gb
We would be more than happy to walk you through applying your credits step-by-step and assist with any unintended charges.
With care,
Lena
The Savage X Fenty Team
Charges you after skipping
You have to manually skip the membership manually each month. A couple of times it has not allowed me to do this so I had to contact them directly to get them to do it. This month, it told me I had skipped but I didn’t receive an email. I went on to try again but it said I had skipped the month and wouldn’t let me do so again. They then charged me. I contacted their customer services who initially told me they’d be happy to help with the refund. Then another agent took over the conversation and asked me for endless evidence (screenshots of various pages of my account, screenshots with the date on, what date I tried etc). I provided each piece of evidence as asked. My account to this day still shows the message ‘you have successfully skipped this month’. But the evidence provided was not acknowledged and they just kept asking for more. They have now just stopped responding entirely. I have disputed the charge with my credit card company but particularly disappointed to come on here and see they are doing this to other customers as well.
18 August 2026
Unprompted review
Reply from Savage X Fenty UK
Hello Lara,
We are truly sorry to hear about the difficulties you experienced with our membership skipping process and the subsequent customer service interaction.
Encountering technical issues and then facing hurdles to resolve them, especially after diligently providing all requested information, is understandably frustrating.
We are actively reviewing your feedback regarding the inconsistencies in our skipping system and the handling of your support case to identify key areas for improvement.
Bringing these serious concerns to our attention is greatly appreciated, as it directly helps us refine our processes and ensure a smoother experience for all our members.
Best wishes,
Dora
Savage X Fenty Team
AVOID AT ALL COSTS
Charged me for multiple subscriptions even after I cancelled and refused to refund anything.
All their services agents just copy/paste the same messages when you try to get help.
I'm now having to take court action to get my money back.
18 August 2026
Unprompted review
Reply from Savage X Fenty UK
Hi,
Thank you for contacting SavageX UK. We are very sorry to hear about this situation and that you did not receive the resolution you were hoping for.
Please note that each customer is allowed to have only one Reward Membership. Having a single account helps prevent confusion and ensures you do not miss the monthly skipping period. As a Reward Member, you are never obligated to pay a monthly fee. You can simply skip the month using the skip button, which is available between the 1st and 5th of every month.
We will reach out to you directly for more details so we can best assist you and resolve this situation. Thank you for your understanding, and have a great day.
Best,
Steve
SavageX Team
Love the items x
13 August 2026
Unprompted review
Reply from Savage X Fenty UK
Hi there!
Thank you so much for the love! We are absolutely thrilled to hear that you are loving your items!
Best,
Steve
SavageX Team
It took a few go’s to return as a…
It took a few go’s to return as a member but got there eventually. Website takes some getting used to. Excited about the order!
11 August 2026
Unprompted review
Reply from Savage X Fenty UK
Hi Tami,
Thank you for sticking with us through the hiccups!
We know navigating a new setup can take a second, but we’re constantly working to smooth out the experience so you can get straight to the good stuff. We can't wait for your new pieces to hit your doorstep, and we hope you will love your order!🤩
If you run into any issues again, need help navigating your account, or just want recommendations on your next haul, our Customer Care team is always on standby to back you up.
With care,
Lena
Savage X Fenty Team
I was scammed for 22 months
I was scammed for 22 months, paying $69.95 for a membership I didn't realize I had. I signed up for a discount 22 months ago and never shopped there again I noticed I was being charged monthly after canceling. I learned that the $69.95 could be used as credit, and an online rep said I had just over $100 in credits, which is impossible—there should be over $1500. This is a complete scam. I'm disgusted and disappointed I didn't notice earlier. I pay the bill without checking closely; shame on them and be for not figuring it out sooner.
10 August 2026
Unprompted review
AVOID
AVOID - I’m slim and the fit just isn’t right. The quality is sub-par.
Scam-like customer service that creates friction to the maximum when you want to cancel. You have to physically wait online and then after an hour of waiting, they said you are transferred back to the queue because you didn’t type within 30s, although you were waiting for them to review what you’ve given to the AI bot already.
10 August 2026
Unprompted review
Reply from Savage X Fenty UK
Hello Iris,
Thank you for sharing your feedback. We are truly sorry to hear that the fit of your item missed the mark, but more importantly, we sincerely apologise for the unacceptable support experience.
While automated tools are meant to speed up assistance, in this case, the process clearly caused unnecessary frustration. Our operations team is reviewing this queue timeout issue to ensure it is corrected immediately.
We want to resolve this for you right away without any further delays or automated loops.
Please contact our customer service team:
https://help.savagex.com/hc/en-gb
Thank you again for bringing this to our attention and allowing us the opportunity to make things right.
With care,
Lena
Savage X Fenty Team
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