The customer service doesn’t even deserve 1 star. I’m so frustrated and angry at the service! I haven’t used savagexfenty for nearly 5 years. I didn’t realise money was taken from my account for the membership until recently. I was under the impression I had cancelled it years ago as I remember having a Conversation with someone on live chat. I’ve spoken to 4 people in total wanting a refund. Despite explaining absolutely everything I could and sending proof they did a horrible job helping me. Constantly repeating the same thing!!! Someone then told me to email the savagexfenty email which I did. It’s nearly been a week that I’ve been going back and forward Through email with nearly 5 people. Only for them to tell me to sort it out on live chat? They sent me a link which redirects me to “fabaletics”. When pointing it out they sent me the same exact link? I want my refund of nearly years of credit!!!. It is extremely unfair to have a customer feel so unheard and being passed around like it’s an absolute joke! I made a formal complaint and will take this further if I need to. Horrible horrible service AVOID!