Hello Misa,

Thank you for reaching out, and I am truly sorry for the frustration this experience has caused. 

We never want our customers to feel caught off guard by our Rewards membership terms, and I completely understand why you’re disappointed.

We take feedback about our service seriously and are constantly working to ensure our communication is as clear and helpful as possible. 

We would love the opportunity to look into your account directly and help make things right for you.
Please reach out to our Support Team so we can investigate this right away:
• Phone: 020 3936 1112
• Email: support@savagex.co.uk
• Live Chat: www.savagex.co.uk
    
We deeply value your support and sincerely hope for the chance to provide you with the positive experience you deserve.

Best wishes,
Dora
Savage X Fenty Team