Swissport Reviews 

This company is by far the worse to work for, management is very nasty and disrespectful and always threatening employees with write up’s and termination notices without union representation!!!!! Schedule changes are done without notification, with reduction of hours and days off…,

I had a short 1 hour flight from Ireland to Heathrow Terminal 2 on 14th August and my suitcase somehow ended up getting separated from the rest of the passengers and made its way to a different part of the terminal. We landed around 7pm and the belt that my flights luggage arrived at was closing as it was a smaller part of the terminal. A member of staff told us to go out to the main arrivals area where someone would help us. We were told to wait downstairs then told to wait up stairs and then it was downstairs, a lot of messing about to he honest. I began to feel frustrated when the departures staff told me I would have to come back tomorrow however my suitcase had a important ball gown which I needed for the following day so coming back was not an option. After being messed around a lot by Logan air staff, a lovely staff member called Manjid from Swissport promptly met me outside the staff security enterance and walked me to the area where my suitcase was waiting for me. By this time it was around 9.30pm, 2.5 hours after I had landed. After speaking with Manjid and offering my thanks after a long day of travelling she also mentioned that her shift was over for the day. I really appreciated Manjid taking 10 minutes at the end of what I’m sure was a busy day for her and making sure I got my suitcase back. A lot of people like to come on and complain but I only like to share positive experiences as we never know how someone’s day may have went. I am so grateful for Manjid and her kindness so I just thought I would give her a 5* review as she could have dismissed me like the many other staff members in Heathrow Terminal 2 that evening. THANK YOU MANJID I am very grateful to you. This happened on Friday 14th August between 7-9.30pm. I would be grateful if someone from Swissport sees this trust pilot review and gives Manjid the recognition she deserves! I could tell she was very tired and wanted to get home but she ensured to help 1 last customer before leaving the airport that day. Thank you Manjid 🥰🥰🥰🥰 (I apologise if the spelling is incorrect!)

I flew from Hannover to Zurich on the 27th of August 2026. My backpack, which was super light and checked in, didn't arrive at the carusell after landing.

Today, on the 1st of September 2026, I got it back because I came back to Zurich airport and spoke to Nehat and his team at the luggage department. They were super helpful and searched my luggage for an hour until it was found (in the lost and found section for carry on luggage). I'm deeply thankful for Nehat and his team mate, an Italian lady, whose name I unfortuantely didn't get.

HOWEVER, all services before I came back to the airport were not satisfying. I filed a report immediately after landing and have been calling the support phone number twice a day. Nobody could help me, everybody was asking me for patience but didn't listen when I complained that something must have gone wrong (which clearly was true as otherwise the rucksack wouldn't have showed up at the lost and found for carry on luggage). On the phone, Swissport's service was utterly useless and kept giving me conflicting responses and updates.

Long story short:
- Luggage team at the Zurich airport (especially Nehat and his team mate) = rating of 5 stars
- Phone luggage service of Swissport = rating of 1 star

If I could I would write a -100, this is Swiss quality? The customer service was zero that our light was canceled the employees had no clue what to do? How we will get reimburse. One employee had the a very shitty style to communicate and said that our flight was cheap what did we expect? Her name was c. Arrigoni duty manager, who had the audacity to say this comment when I couldn't attend my friends wedding due to this cancaleation. I would not recommenced that someone go to genvaven airport and take a flight from there the employees had no clue how to deal with anything. The luggages were just put down in a corner we found it by luck there was no information given to us.

An absolute joke - it took less time to fly from Aberdeen to Birmingham than for these clowns to get the cases off the plane and the 150y to domestic arrivals.

Absolutely Terrible. Just came of a 5 hour flight and have been waiting for my luggage for a good 2 hours after getting off the plane. Wouldn’t even bother coming on holiday as the hellish time you have to suffer with Swiss port is not worth it. You would have to pay me £11,000-i spent on this holiday to sit through this torture.

Absolutely crap. What is the point of booking business class flights when they put the first passengers off of the flight into a bus first to be then last off and at the back of the queue at passport control 150 + passengers in front. They have no clue how to run an efficient service .

Thank you to the staff at Manchester Airport terminal 2 who looked after me after Brussels Airways cancelled my flight without telling me and then rebooked on a Lufthansa flight me again without telling me. They found an airport hotel and rebooked my return flight a day later as I wanted 4 nights in Warsaw as planned, not 3. Thank you.

Landed over 30 mins ago still waiting on luggage an absolute joke

Our luggage was misplaced at Majorca airport and swissport too almost 3 days to deliver our luggage 30 mins away. Absolutely shocking. They should be delivering it that same day surely!

Swissport staff at Manchester airport today with disgusting attitudes, names Ellie, Sarah , Connor the supervisor. We missed our family flights because they didnt bother to check my passport at all , whilst taking me through secure staff routes a clear security risk. And they claim they don't need to check my ID!! Complaint logged and legal action pending I advise others to do the same to stop these Jobsworths from running our Airports.

We’ve been flying with our dog for six years, but suddenly, when Swissport was handling check-in, they gave us a hard time about the breed, and we missed our flight as a result (the dog is perfectly healthy). They have a terrible attitude; the service was awful—it’s unbelievable.

BRISTOL AIRPORT SHOCKING
Why is this company at all Airports when they are Absolutely useless. Promise after promise but no follow through.
I HOPE YOU EXPERIENCE what i did last week on your travels. VILE, vile vile.

The staff member that dealt with us was Olesia, if i could leave 0 stars believe me I would. She was so rude and disrespectful and honestly in this day and age this behaviour was unacceptable, the tone and attitude she presented us with made me and my friend very uncomfortable. She looked me up and down with an expression that felt very condescending. Staff that are actively dealing with members of the public and HUMAN BEINGS IN GENERAL should be more considerate and respectful and think twice before behaving in such a manner as they have no idea how impactful these things can be on people. SHAMEFUL to say the least. Grown adults behaving worse than children, manners are free.

Swissport at Edinburgh Airport have had 2.5 (two and a half) hours to deliver our baggage to the correct terminal. My airpod shows the bags haven't moved for 1.5 hours. Although the problem is with Swissport, Edinburgh Airport accepted this excuse for a company as baggage handling agents. Edinburgh Airport is equally culpable for the shocking service.

⭐ 1-star review

Absolutely unacceptable baggage handling – easyJet / Swissport

Our experience with the baggage service on easyJet flight EJU7253 has been absolutely appalling.

We have now been waiting for over an hour because our luggage was delivered to the wrong terminal, on the other side of the airport. We are still waiting and have been given no clear indication of when our bags will actually arrive.

What makes this even more frustrating is that we keep being told different things by different people. There is no consistent information and, incredibly, there doesn't appear to be any easyJet staff available to help or provide proper updates.

We are travelling with an 18-month-old and a five-year-old, so being left waiting around indefinitely because the luggage has been sent to the wrong terminal is particularly stressful and completely unacceptable.

The whole situation has been chaotic, with nobody taking clear responsibility or giving us a straightforward answer.

Swissport needs to get someone to the correct terminal immediately and sort this out. Customers should not be left waiting for hours because luggage has been sent to the wrong part of the airport.

Very poor service and an extremely frustrating end to our journey.

Employed by Ryan air to handle airline hold luggage. Kept passengers waiting 2 hours after plane landing before finally carrying out their commercial responsibilities. 1 man in a van probably.

Awful service in Sofia, Bulgaria.
My luggage was delayed for a hiking holiday. They were supposed to send it to my first hotel in Sofia and it never arrived. I then had to hike for 4 days in inappropriate clothes. They failed in multiple ways:
1/ they promised to send my luggage twice and never did.
2/ they were entirely uncontactable during their working hours. I called multiple times over multiple days and nothing.
3/ I only got my suitcase back because I went to the airport on my final day of the holiday. I was too scared to trust them.
4/ the lost luggage location in the airport is so poorly sign posted that we were searching forever.
At one point I called one of the other lost luggage desks for Ryanair. They picked up in a few seconds and weren't able to help because they were run by different companies. I just wanted to show here the difference in the quality of service. This desk actually picked up their phone!.
Shocked at how poor it was.

Very rude gate staff i was going in and stopped me and told me to pay €84 for one plastic bag with two shoes because check in bag was past limit .searched it up later and not same price and all of this was in marrakesh airport , they said they only accept cash and not Ireland cards bad service because I paid for food in marrakesh with ireland card was going to dublin that day with ryanair at 6:20am

I cannot even describe the rude way I was treated at the Corfù Airport.
First of all let me describe the ladies at the desk:
1. Curly short Brown hair, around 40 years old
2. Young girl with long Brown hair in a ponytail (20-25 years more or less)
3. Young girl with long blond hair (20-25 years old)

I had problems in making the check in at home due to a Flight Company bug .
So, I went to the Airport asking for Help.
The Airport staff brought me to this desk where the workers litterally huffed in front of my face.
When I gently asked what did I do to make them angry, they told me that It was not their problem and that I had to do the check in by myself (Little reminder: I went there because I could not do the check in by myself).

I was crying in panic and they were only able to tell me "we can't do anything, It's your responsability".

In the end: I work with the public everyday, at the front desk.
If I only treated One client like that I would have been fired straight away.
Even if the request Is not up to the workers, kindness Is free.

Hope they Will be fired.