dnata Reviews 

I would like to make a formal complaint regarding the extremely rude and unprofessional behaviour of one of your staff members.

The staff member spoke to us in a very disrespectful and inappropriate manner without any reason or provocation from our side. We were simply trying to get assistance, but instead of receiving proper support, we were treated very badly.

I believe this kind of behaviour is unacceptable, especially from a staff member dealing with passengers and customers. We expect to be treated with respect and professionalism at all times.

I kindly request you to investigate this incident and take appropriate action against the staff member involved. I would also appreciate it if you could review the CCTV footage or staff records to identify the person involved.

Please take this complaint seriously and provide me with an update regarding the investigation and action taken.

Thank you for your attention.
His guy from Philippine and the name was
Jhone /john

Dnata were the agent responsible for delivering my lost bag to me. Under aviation law they are responsible for getting it delivered to me. They told me that they would not deliver it, and I would have to organise my own pickup courier and they wouldn't even suggest which courier to use. Awful customer service.

One of our suitcases was put on the flight from Santiago to Sydney instead of to Melbourne. Upon arrival in Melbourne early Monday morning, we were directed to Dnata who advised us they would deliver our suitcase to our address in Melbourne within 24-48 hours and they gave us a case report stating they would contact us daily until our suitcase was returned. Come Wednesday we had not heard from them, so I contacted the call centre. Half the time the call centre (based abroad) was too busy to accept calls and a message advises to send an email. I sent 2 email on different occassions and I never heard back from them. Got through to Dnata on Wednesday afternoon and they incorrectly said the suitcase was in Melbourne. Then the same afternoon, I got a call from Acacia Shipping & Logistics and they advised me that our suitcase was in Noosa Queensland 2000km away. The delivery man was kind enough to even send photos, so I could positively identify the suitcase. He returned the suitcase to Dnata at Brisbane airport. Only on Friday the suitcase was "rushed" to Melbourne on a Qantas flight. I called Dnata again Friday afternoon and Saturday and asked where our suitcase was located. On both occasions they could not confirm its location and only stated they are coordinating with the Melbourne office. So finally, on Sunday I went back to Melbourne Airport and spoke to Dnata. The staff their were very helpful, but initially could not determine if the suitcase had been sent to Melbourne or was still in Brisbane. The staff member them took me to the Qantas luggage desk 20m away and they also could not confirm in their system the whereabouts of our suitcase, but decided to do a physical check in the luggage room. Sure enough the suitcase was there and had been there for 2 days. Dnata had not inquired with Qantas about the suitcase and Qantas had not informed Dnata of its arrival. Their offices are only 20m from each other, but they don't communicate with each other. Overall, Dnata was quite incompetent and I should not have to be forced to go back to the airport to retrieve our suitcase!

I accidentally picked up the wrong luggage at Terminal 4 and brought it to Terminal 3, where it was handed to T3 Gate Security. My actual bag was left behind at Terminal 4 and is currently held by Dnata baggage services at T4. You’d believe that these staffed workers would make an effort to reach out to the other employees in the same building but nope. My luggage is STILL as I’m writing this being held by Dnata, and when I call just to make sure it’s in their hands? Ridiculous attitude and behavior. I’ve given over every ounce of information, location and which staff it was handed over to, yet two weeks later on the basis of "authorization from the airlines" they’re holding on to it. If I could give less than one star, trust me I would.

DNATA! Stop transportation of monkeys to laboratories for cruel experiments. Shame on you!

What an absolute piece of garbage. Kept an icecream of them in my backpack for later, 2 hours after i have to throw away my backpack. Could you afford a protective seal in your products please? Or a lid that doesnt fall from carrying it? 😡💩

Fantastic customer service ALWAYS

Always fly from Manchester with Emirates and Dnata are the ground handling agents for Emirates. The staff are always fantastic and i mean fantastic. They are always smiling, happy , polite and courteous and an absolute credit to the Emirates brand.

Special mention to Lauren the Duty Manager &Nicole the other Duty Manager both are fantastic ambassadors for the company and cannot do enough.

Mo and Emna are again amazing check in staff to deal with and make the check in experience seamless and always with a smile.
I apologise if i have missed anyone else out but it's a fantastic Dnata Team at Manchester

Mark Reven, a Filipino guy at the passenger gate, was extremely rude and unprofessional. He repeatedly spoke disrespectfully to passengers, even calling them “bastards,” and was destroying airport images. This behavior is unacceptable and requires immediate action.

In August 2025, I have paid extra luggage fees via dnata for a flight I had with Pegasus. I apparently had to pay only 20 EUR as the extra costs but at the dnata counter I have been charged 128 EUR instead due to a miscalculation. Since August 2025, I am in contact with the lady at the counter and her manager to get my return money in the amount of 108 EUR back with no luck at all. The communications keeps going around like a tennis ball between the customer service and their managers with no result and solution but with a lot of promises to solve it. I'm surprised everyday by how inefficient and unorganized they are!

Due to technical issues, I missed my original flight. The airline rebooked me on another flight so I could still catch my onward connection, which was clearly the airline’s responsibility.

Unfortunately, a dnata staff member at Heathrow (first name Orlando) made the situation extremely stressful. He was rude and unhelpful, repeatedly insisting that paying £350 was the only option and implying I would miss my flight if I did not pay — even though the issue was not my fault and no payment was required.

Because he refused to properly assist or clarify the situation, I had to run between terminals to return to the original airline desk to confirm the rules and then rush back again. Anyone familiar with Heathrow knows how large the airport is and how long terminal transfers take. This happened with just over one hour remaining before departure, and instead of helping, he wasted critical time while pressuring me to “pay or miss the flight.”

I did not pay because I was aware of the rules, but the situation caused severe stress and resulted in physical effects as well, including pain and intense pressure, on top of the mental distress.

It is concerning to think how many other passengers may have been pressured or misinformed in similar circumstances. This level of customer service is unacceptable. Passengers should be supported during disruptions, not intimidated or misled.

Incorrectly refused me permission to fly.Rude, unprofessional , unhelpful, incompetent. Wrote to CEO of airline and full refund given and internal investigation into why mine and my wifes ( both elderly ) 6 weeks holiday has been ruined by these Cowboys

Unbelievably slow line, unnecessary paperwork, and a lot of employees seem to just be standing around.

Unhelpful and incompetent staff. They put the wrong belt numver in Schipol and when we told them about it they did nothing

I would not use Dnata travel service ever again, very disappointed with their services, their airfare is more expensive than others, their representative doesn't care about customers at all, took long time to reply and doesn't take responsibilities.

I’ll never book my holidays through Dnata again. The flights were noticeably more expensive from Dubai to Madrid, than booking directly online, and the hotel dates couldn’t be changed — even with advance notice. Ended up losing both ways. Poor flexibility, poor value. Definitely won’t be using their services in the future.

Please don't waste your time applying for Dnata especially at the airport they use and abuse you I applied for a few postion and they could not even be bothered to put this down on my profile page as unsuccessful instead made me wait so i decided to ring them just to add got theor number of Google and even then they didnt answer for days option 2 HR I took the duty of ringing them asking them and then a 3 minutes later I had a email i am not suitable for them as i have worked 20 years of my life in aviation they are very fussy in who they select they rather have some one with no experience or skills and to put the cherry on the cake they get some one who only been with the company for 3 years and a young man old enough to be my son what a joke so be careful people I got managers experience and can run the company blind folded 😉

probably the worst service I have ever experienced with a company. for a lost piece of luggage we called 3 times and waited over 25 minutes each time in the line. nobody is answering and nobody could help us with information in regards of the luggage. horrible experience.

I had a WizzAir DXB-BUD-STN flight from T2 on 1-Sep.
The dnata staff did not allow me and my family of 5 to board, saying I need to have a visa even if I am just transiting through Budapest. Though I had a confirmed onward journey to London (Stansted), they did not budge. They went to the extent of saying if I had booked via any other airline, they would have allowed me to go. I really do not understand how is this possible.
Their Team Leader, Saud, was there to make everyone's life miserable. He asked us to wait, promising to do something, and then vanished for more than 2 hours, only to return and say oh I cannot do anything.
dnata's whole attitude was to make every passenger's travel difficult. Pathetic!!

After delay of my luggage I got one day later a phone call for delivering the next day. I stayed at home, no one came.
Next day, after contact, again expected between 14:00 - 22:00 no luggage,
Now day 4: still no luggage. No call when to expect.
What is it?? My luggage is already 4 days in the Netherlands, but still not delivered and no call when to expect.