SunExpress Airlines Reviews 

The flight was great, arrived pretty much to schedule in Antalya, may not be with Sun Express control however we had to wait 2 hours for our luggage and when it arrived my case was ripped with some of my clothes hanging out, terrible experience!

After a 1.45 hour delay (waiting) inside the airplane, a bottle of water would be the least to offer to the passengers.

The staff were pleasant and friendly.

Great flight, awesome staff, easy check in

Very disappointing experience with SunExpress – paid seat not provided and no refund

I paid extra in advance to reserve a specific seat for my return flight from Turkey. Despite this, SunExpress changed my seat and moved me to the last row of the aircraft.

I paid for a specific service and did not receive what I paid for. After the flight, I contacted SunExpress by email to explain the situation and request a refund of the seat selection fee. I received no proper response or resolution. I also tried contacting customer service by phone, but again I could not get any useful assistance.

What is most disappointing is not only that my paid seat was changed, but also the lack of customer service afterwards. I have made several attempts to resolve this directly with SunExpress, but my money has still not been refunded.

I expect SunExpress to take responsibility and refund the amount I paid for a seat/service that was not provided.

Based on both the flight experience and the way my complaint has been handled, I am very disappointed with the customer service.

Our luggages did not came with us and no one told anything about it until we landed. So many people's plans were affected by this. Please take necessary action to end our victimization. I have never seen an airline this irresponsible in my life. I am using medication daily and my medication was in the luggage. Who will response to me for preventing me to take my medications regularly? Please take responsibility and bear the costs it caused us.

The flight departed on time, and the on-board and ground staff were very professional. A positive experience.Unfortunately, there are few alternatives from Rome to Turkey. I hope that in the future they will be able to connect other cities too.

Our baggages were not loaded in Barcelona but we learned the situation when we got to Izmir, our destination. Poor communication and accountability

So disappointed with this airline. There are a number of things me and my family are not happy about. No1: we paid 5 pound extra for our seats so that we could sit together as there was 11 of us including 3 babies. When we checked in and we all got separated so that made the journey horrible and boring. No2: we tried to check in online before departure and was unable to and then got asked to pay 5 pound each for everyone. No3: I asked for boiling hot water for my baby for her feed as I had ran out and then was told I had to buy something first before she could give me any hot water. The airhostess was rude about this telling me that this is the service and if she is serving me I have to buy something first. Never again am I going to book with this airline

Me and my family was flying from Antalya to Beirut plane was at 7:45 AM. we spent 2 hours and a half on the check-in Line number 530 Antalya Airport. The guy on the check-in line was over slow, maybe his 1st day in that job. 6:53 we arrived at the check-in guy. they didn't accept to check in telling me that i am late 8 minutes. It was their fault. we missed the plane because of them. so we spent me and my family 18 hours at the airport and booked another flight to Istanbul and then from Istanbul to Beirut and arrived to Beirut at 12 AM and paid 1200$ for the new flight, i tried to contact Sun express and open a complaint but they didn't do anything.
Never use Sun Express, bunch of liars and unprofessional.

Used to like this Turkish company. Now seem like they are scammers. Flew from Bristol to Antalya on Aug 15th 2026 with a 4.5 delayed flight and 2hours!!! to receive luggage in Antalya. Reason for delay was ‘operational issues at Sun Express across Turkey’ they told us. We would be compensated we were told.
2 weeks later told No compensation as out of their control, despite admitting it was their failure. No delay information was given while we waited for departure at Bristol, but on FlightTracker I could see the aircraft we should have been on, in air flying from Antalya to Bristol. Therefore I was able to calculate the arrival and turnaround time for us to
leave. SE couldn’t even be bothered to inform us.
When my claim was refused I went to page to discuss the issue only to be told that my claim number ‘could not be found’. When I tried to log in to my Sun express account I was told I didn’t have an account.
This is shameful of you Sun Express.
I shall not give you my regular business again and will discourage everybody else to avoid.

At the check-in of the Antalya to Budapest flight, 3 out of 4 people were automatically given a seat for free, the fourth person was only offered a paid seat by the check-in system. A whole family traveled together, 4 adults plus a baby, with this pull, we were forced to pay for the fourth place anyway, just so that the baby would not travel separately with an adult and there would be no help during the flight. I find this order extremely repulsive!!!

Currently, the company has 0 connections with customers. I have a few questions regarding the options of changing my flight and I cannot do a Videochat (it says "currently unavailable"), also no chat support with a human - it requires a phone verification now and I have 0 reception now but only WIFI :) The feedback form is unavailable too. I don't know if phones are available, but still, I have 0 reception. What happened? Shortage of employers? For such a ticket price and 0 service on the board, you should provide at least accessible customer support.
Put 2 stars just for great work of your pilots but apart from that it is a huge and non-stop disappointment all the time

Flight delayed for hours. Poor cabin crew. Went to different airport where all crew gof and were replaced. No coomunication whatsoever, Avoid at all costs

To be honest no issues with checkin etc & flights on time . My issue was with the food ,pre booked chicken schnitzel was awful , so dry the cardboard cutlery snapped don’t waste your money and order . I also noticed on our return flight from Antalya when the curtain was actually open at the front, the crew member checked the heat of someone’s food using his fingers !!!

Have used Sun Express Airlines the last two tines we have booked through on the beach holidays. Very Happy with service received, outgoing flight left 30 mins late (due to previous flight delay) but otherwise no problems encountered. Found booking seats and any extras easy to request on their website and checking in for family 5 very quick. Staff on baggage check in also very friendly at both airports used. Would be more than happy to use this airline again in the future.

I am becoming increasingly frustrated with SunExpress.

After previous problems with paid XLeg seats, seat changes and additional check-in fees, I received a voucher from SunExpress for future flights. I appreciated the gesture and thought this would at least be a reasonable form of compensation.

Unfortunately, even using the voucher has turned into another frustrating experience.

The voucher clearly appears in my SunExpress account as “available”, but when booking another flight I could not find any option to actually redeem or activate it. I checked the booking process several times, but there was simply no clear way to use the voucher.

What is the point of giving customers compensation vouchers if redeeming them is unnecessarily complicated or the option cannot even be found?

This is unfortunately becoming typical of my experience with SunExpress: things that should be simple repeatedly turn into unnecessary problems. Flying should not require customers to spend their time figuring out websites, apps, check-in issues, seat reservations and now even compensation vouchers.

I travel regularly between Switzerland and Türkiye, so SunExpress would actually be a convenient airline for me. But my patience is running out. If I had a practical alternative for these routes, I would seriously consider no longer flying with SunExpress.

SunExpress really needs to improve its digital services and overall customer experience. A voucher marked as “available” should be easy to redeem - not another problem for the customer to solve.

What a joke of an airline. They lost my sons suitcase lied about it . Lied that they found it several times. My son medication was in the suitcase. They never phoned once. They tired to tell us not to call back.. this is a joke of an airline and a joke of customer service run by people that dont have a clue. Staff on planes amazing people . Staff in airport desk lovely people .. behind the senses a joke my 10 year old would do a better job.