Paysera Reviews 

The customer support team was attentive, responsive, and very helpful. They quickly understood the issue I was experiencing and resolved it efficiently and professionally.

Great fast service

Excellent service

I am extremely disappointed with my experience with Paysera and I do not recommend this service.

Paysera informed me through the application that my account was being restricted and would be terminated, referring to clauses 12.2.3 and 12.13 of their General Payment Services Agreement.

The problem is that I do not recognize or accept the alleged grounds for this decision. I have checked my account and the information I provided, and to my knowledge I have not violated Paysera's rules, provided false documents, or refused to complete any required identification procedure.

What is particularly concerning is that the notification refers to a contractual clause containing several possible reasons, but does not clearly explain which specific action, document, transaction or requirement allegedly caused the termination.

As a customer, I believe that if a financial institution decides to terminate an account on the basis of a specific contractual provision, the customer should receive a clear and understandable explanation of the factual basis for that decision, subject to any legitimate legal restrictions.

I also find it extremely concerning that access to services and payments can be restricted while the customer is then required to contact Paysera separately regarding the remaining funds.

I have formally disputed the decision and requested:

a specific explanation of the alleged violation;
the factual and legal grounds for the account closure;
information about the alleged non-compliance;
confirmation of the total remaining balance;
transfer of my remaining funds to my bank account;
a proper review of the decision.

At this point, my experience has seriously damaged my confidence in Paysera.

For me, a financial service should provide transparency, predictable procedures and proper communication when restricting or terminating a customer's account.

Unfortunately, based on my experience, I cannot recommend Paysera to other customers.

I would strongly advise anyone considering using Paysera to carefully consider how account restrictions and closures are handled before keeping significant funds or relying on the service for important payments.

Rating: ⭐ 1/5 – I do not recommend Paysera.

I contacted Paysera support regarding my transfer limits. The operator was very professional, polite and helpful. The identity verification was completed smoothly, and I received clear instructions on how to increase my limits.

My issue was resolved quickly and efficiently. Very satisfied with the service. Thank you for your help!

Živilė from the customer service department was very helpful and prompt. Thanks to her excellent work, my trust in the company has grown significantly!

Paysera provides free account for our business including IBAN for RO and BG and we can provide them to our clients. They give good support and I am happy with their service!

Excelent!
Good services

Excellent service and very professional. Paysera is easy to use, transfers are fast, and the customer service is helpful and responsive. I have had a very positive experience with Paysera and I highly recommend their services

The Paysera Albania Team is helpful and attentive in wanting to solve the problem for me.

Great all around services! Recomended!

Good service and helpful support

I am satisfied with Paysera’s service and especially appreciate the support from the Client Service Department. They were helpful and professional when I contacted them regarding my account.

I did experience some difficulties with account verification and SMS verification, but the support team responded and tried to assist me.

Overall, I appreciate their professionalism and customer service, and I hope the remaining issues will be resolved soon. Thank you to the Paysera team for your assistance.

My bad experience forever .
Open account after 3 days i think they restrcited ,then request from me a call video ,then we did it as well with all document ,but after one week inform me that my scccount will close
Now almost one month and half and i didnt get my funds ,wven they ask me for bank details to tranafer my funds and since one week no answer even i send moee than 5 emails asking about my funds
Who have same experience let me know please what i can do ,bwcause really they make me angry a lot if i can complaint to bank central of lithiania oe what i can do .

A classic Lithuanian governmental and commercial mentality of inventing fees.

This time got charged 2 eur for not having logged in for 2 years, 3 days after an email was sent. If the account was empty, there would be no charge.
No huge amounts of logic is there?
I don’t know what people (who got this idea) were thinking. It takes years to build brand’s reputation. It got destroyed in 5 seconds.

I wonder what happens if there is a serious problem, since they care so little about their reputation for as little as 2 euros.

Your business, your rules, I hope I will never have to use it again, there are plenty of other alternatives.

Great services

Paysera ultimately decided to close my account and clearly informed me that the remaining balance would be transferred to another financial institution. I provided my bank account details as requested.

However, despite following their instructions and sending follow-up emails, I have received no confirmation or clear information regarding when my remaining balance will actually be transferred.

The account has now been restricted for weeks, and having my own funds inaccessible for this long is causing me significant inconvenience and financial disruption.

I understand that compliance procedures are necessary, but once the decision to close the account has been made, I expect the process of returning the remaining balance to be handled promptly and with clear communication.

I hope Paysera will resolve this matter and transfer my remaining balance without further unnecessary delay.

Was very good

Ahmed is the best best paysera agent