Parcelforce Worldwide Reviews 

YET AGAIN NO ATTEMPT MADE TO DELIVER TO OUR BUSINESS
Just got this message at 15.15pm
"Sorry, we've been unable to deliver your item to your nominated safe place today, 23-07-2026"
WE ARE OPEN, WE ARE A GARAGE WITH AN OFFICE AND RECEPTION OPEN TO THE PUBLIC.
Pathetic yet again, delivery driver could not be bothered to deliver and now AGAIN a customers part is delayed!!! The EXACT same thing happened last Friday!!

DON'T USE PARCELFORCE WHAT A AWFUL LEVEL OF SERVICE A REPUTABLE COMPANY ARE YOU KIDDING ME, WILL NEVER USE AGAIN THANKS FOR SUCH A AWFUL EXPERIENCE

IF I COULD GIVE LESS THAN 1 STAR i WOULD!!!

I am extremely disappointed with Parcelforce and the handling of my return shipment.

I paid for a 48-hour delivery service for flooring packages being returned to UK Flooring Direct. The parcels were collected on 6 July, yet delivery was not even attempted until 14 July, a full eight days later. This was nowhere near the service level that was paid for and caused unnecessary delays and complications.
What makes matters even worse is the condition in which the parcels arrived. The packages had clearly been opened and damaged during transit. I have photographic evidence showing that the goods were in good condition when they were collected by Parcelforce. Due to the damage caused while in their care, UK Flooring Direct refused to accept the return because the items were no longer in a saleable condition.

As a direct result of Parcelforce's failure to deliver on time and their apparent lack of care in handling the parcels, I have been left £87.10 out of pocket for goods that can no longer be refunded, in addition to the delivery charge that was paid.

To add insult to injury, Parcel Monkey has stated that because shipment protection was not purchased, I have no avenue for compensation. While that may be their position, it does not change the fact that Parcelforce failed to provide the service paid for and failed to take reasonable care of the goods entrusted to them.

A courier's primary responsibility is to deliver parcels within the agreed timescale and in the condition they were received. Parcelforce failed on both counts. Based on this experience, I would not trust Parcelforce with valuable or time-sensitive deliveries and would strongly advise others to consider alternative couriers.

Bought an item from ebay, been waiting.over a week. Said 3 e3livery attempts but some one was in every time.
Cannot speak to a human to resolve this.
I will never use parcelforce for anything. Truly disgusting non service!!!!

They lost my parcel and simply do not want to refund. I have to go thru small claim courts for 60GBP. I provided all the evidence they asked

I wasted over 3 hours on the phone trying to resolve a simple delivery issue. Every customer service representative gave me different information, and nobody seemed to know what was actually happening.

The address was entered incorrectly by the company, even though the sender provided a clear photo showing the correct address. As a result, nobody can tell me when or where my package will be delivered.

During one phone call, I was promised that the package would be redirected. Later, another representative claimed they had no information about that request at all, even though the calls are supposedly recorded.

This has been one of the most frustrating customer service experiences I have ever had. Poor communication, lack of accountability, and complete confusion from start to finish.

The worst delivery company I have ever dealt with. I would not recommend it to anyone.

Very poor. Still have my parcel and doing anything with them is a nightmare. Was on the phone for 41 min to them. Said they would send it between 1pm and 7pm!Got a message at 12.45 saying no one was in 🙈. Rang again and they said they would deliver at 7pm and they didnt. Told them if im not in just leave it as its not expensive and guess what they haven't. Awful company

I had my green card immediately shipped to my UK address when I realized I'd forgotten on the flight over. $90 fastest express service. It got to parcelforce - three days later, still no movement. I fly tomorrow and the manager, Michelle Taylor, flatly refused to speak to me after the assistant I was speaking to said that there was no information or ETA that parcelforce could give - even though it now it's going to cost me my family's flight home.

Absolute shambles! Ordered a mattress on Amazon that was supposed to be delivered the following day by this so called delivery company. On the first day they said they attempted delivery but we were not home. We were home and no body came. No card was left or nothing. Second time today I got a text saying we’ve attempted to deliver but no one home. As soon as I got the text I ran to the door and there was no van or person there. I was waiting home yet again all day. Contacted the company who said we would get a call to complain in 72 hours. They didn’t come, they were too lazy to even attempt to deliver our package

Refused a refund. The address becomes unavailable, but they insist on only sending a cheque to that address. That is impossible, so no refund. So they kept my money, for services they didnt provide. Parcel got returned locally, but they took the full price of posting it across the world. When asked to send a cheque somewhere else or even receive it in their office - they refused.

Provide sane refund options.

Posted a bike, extremely well packaged and wrapped several times in tape. It arrived opened. Someone within the PF network deliberately opened the box checking if they wanted to steal the contents. I submitted a complaint but had no reply.

I am extremely dissatisfied with the service I have received from Parcelforce.

Parcelforce collected my 28 kg towbar approximately two months ago. Since then, despite numerous telephone calls and emails to customer services, the matter remains unresolved. Parcelforce has refused to pay any compensation for the lost item and has not even refunded the postage I paid.

The lack of customer service has been unacceptable. It is virtually impossible to speak to anyone who can take responsibility or make decisions, and every enquiry has resulted in delays, excuses, and a complete lack of accountability.

In my experience, Parcelforce has failed in its duty of care and has shown no willingness to resolve this matter fairly. A company that accepts customers’ goods for delivery should also accept responsibility when those goods are lost. Refusing both compensation and even a refund of the delivery charges is, in my view, completely unacceptable.

I believe this level of service is not fit for purpose and has caused me considerable inconvenience, frustration, and financial loss. I expect Parcelforce to review this case immediately and provide a fair settlement without any further delay.

They need to sack the system designers and start again. You get a crap driver who ignores the system, never puts a card through, then drives off. Then you cannot redirect the parcel without the Calling Card, because the website is badly designed. Communication from Royal Mail are a bundle of useless 'no reply texts' that suggest you wont get the parcel unless you take action, but then they block you from doing so. This is a quality system failure and a service failure ALL round.

Package sent. First day they buzzed doorbell. Within 10-15 seconds I was at my door and shouting "coming" as I had to open up the building hoarding around my house due to renovations. I come out and they are gone. Lots of signs on the hoarding "Call this phone number for deliveries - door around side". They don't call. Second day they don't even press the bell - just don't bother and don't follow the signs. No delivery. I'm at home the whole time and they just claim "no one at home". Utterly useless delivery people and now this item is late for the builders because of this. I finally give up and now have to schedule a pick up and spend 30-45 mins of my day walking over to a post office to pick it up.

Two days in row lied that they attempted delivery. Both days I was present at home. No card left and no one ever arrived. JUST TO REMIND YOUR SERVICE IS TO DELIVER A PARCEL. Other delivery companies like EVRI, DPD, ROYAL MAIL can do so why can’t you? Tried to speak to their agent to see if I can pick it up same day from post office I was told I could. I gave them some time called back and I was dismissed on the phone saying that they couldn’t get hold of driver and I have to await for answer the next day. AVOID THIS COMPANY!

Had a parcel delivered to another address Parcel force then stated that I wouldnt accept the parcel and i didnt live there ,it was the wrong address even though the address was correct on the parcel ,its gone back to sender and upto now is stuck in their system going backwards and forewards to various sorting offices. Utterly useless service I complained and they didnt care

1 star is too much but it's the lowest I could do .... what a ruddy shambles they are !!!!!
I won't regale the whole story here - but the final part is - I joined the queue at the Coventry collection hub. Believe me, I wasn't the first one there voicing their displeasure. I was eventually seen - duly handed over my card and then waited a good long while for them to come back and ask what the parcel was? Then went away again and eventually came back and said the parcel wasn't there. I asked why as the card said wait 1 day then collect and I did just that - then came the best line that I have ever heard ' the driver is on holiday today and he has taken the van home' !!!! Can you believe that? My parcel is not high value, but others may be and the van is sat somewhere with people's parcels in and not at the hub to be collected. It beggars belief and just shows how ridiculously shambolic the service is. So my advice is, do not use Parcelforce. :(

got to be the most unfathomable website in the country. I just wonder if it's designed to collect the customer's money and then make it a trial bu ordeal to actually get the print label. Don't even think about calling the customer services - if you are even able to get through to the right option, be prepared for an extremely long wait.
I would rate the parcel force service just above HMRC. Now that's a really low bar.
Next time I'll try Evri, that's how low I rate ParcelForce

Lied about attempting delivery for an important parcel, which I paid for 48 hour delivery.
Hopeless call centre, on hold for 56 minutes then cut off.
Anyone's guess if the parcel will turn up.

Absolutely woeful terrible service who are always lying saying they attempted delivery when the door has been open wide all day and me and my wife have been at home all day. Not even attempted delivery total waste of space I will never use this service they are a disgrace.

Terrible service. The package was damaged, and after nearly two months, there is no refund—not even a decision. Calling them is pointless; you won't get any help. I advise everyone against it—it’s just money thrown in the trash.