I had been waiting several weeks for the bins. I called a few times to try to speed up the process. I wasn't happy about it, given the mounting trash and the June temperatures. However, one part... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rang to change accounts after family member passed. Chloe was very helpful in helping me understand the process before letting me know that she would pass me of to the relevant team. I forgot the othe... See more
Company replied
Excellent customer service! Fran was incredibly helpful, friendly, and professional. She made the whole process simple and stress-free, even though my new house doesn't have an Eircode yet. She explai... See more
Company replied
Spoke with a lovely man today who made changing our plan to accommodate our growing family so easy. He was so pleasant, understood exactly what he needed and had us set up on a new plan at a very fare... See more
Company replied
Company details
- Waste Management Service
- Electric Utility Company
- Energy Supplier
- Garbage Collection Service
- Garbage Dump
- Gas Company
Written by the company
Panda is Ireland's largest and leading resource recovery operator. We achieve this through innovation, trust and unrivalled customer service. Greener utilities for a greener future. We're keeping it simple. #LeaveAGreenerFootprint See less
Contact info
Ballymount Road Upper, D24E097, Dublin 24, Ireland
- 01 829 8992
- customercare@panda.ie
- www.panda.ie
4.4
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chelsea was the very best CRS!
Chelsea was the very best with her customer service, she solve the problem. Stellar service. The system was down at 9 AM and she worked with me for hours on chat and kept checking back on me and solve the problem. And it was an extensive problem. Thank you very much I can definitely recommend pandas garbage and recycling services. J+C Drinkwater
22 July 2026
Unprompted review
Reply from Panda
Thank you for your feedback. We're pleased to hear that you found the service clear and helpful. We appreciate you taking the time to share your experience with us.
Panda replacement black. In
I contacted Panda to get a new black bin..it was all very efficient and straight forward.
Thanks you 😊
21 July 2026
Unprompted review
Reply from Panda
Thank you for your feedback. We're delighted to hear that arranging a new black bin was a straightforward and efficient process. We appreciate your kind words and thank you for choosing Panda 😊
Helpful
This was my third call.i felt ignored on the previous call but this lady was very helpful and true to her word called me back with a solution
21 July 2026
Unprompted review
Reply from Panda
Thank you for your feedback. We're sorry to hear that your previous experience left you feeling ignored. However, we're delighted to hear that our agent was helpful, kept her promise to call you back, and provided a solution to your issue. We appreciate you taking the time to share your experience with us.
Micaella was very courteous and prompt…
Micaella was very courteous and prompt with responses
21 July 2026
Unprompted review
Reply from Panda
Thank you for your feedback. We're pleased to hear that Micaella was courteous and responded promptly to your enquiry. We appreciate you taking the time to share your experience with us.
The agent today was excellent and…
The agent today was excellent and efficient at sorting out the problem but the overall service of the bin collection is very poor. I’m made numerous calls re bin not being collected and I’m only with Panda a few months.
20 July 2026
Unprompted review
Reply from Panda
Thank you for your feedback. We're pleased to hear that our agent was able to resolve your issue efficiently. However, we're sorry to learn about the repeated problems you've experienced with your bin collections since joining Panda. We understand how frustrating this must be and appreciate you bringing it to our attention.
To help us investigate and address these matters properly, we have sent you an email requesting your contact details.
Thank you for bringing this to our attention. We appreciate the opportunity to make things right.
I attempted to make contact through the…
I attempted to make contact through the chat in the Panda App, but it wouldnt go beyond requesting my eircode. Perhaps a bug with your app??
I then went through your website instead and got to speak to an agent immediately who dealt with my query very quickly.
20 July 2026
Unprompted review
Reply from Panda
Thank you for your feedback. We're sorry to hear you experienced difficulties using the chat feature in the Panda App and appreciate you bringing this to our attention. We're pleased that you were able to contact us through our website and that our agent was able to assist you quickly and resolve your query efficiently.
I have never experienced such amazing…
I have never experienced such amazing customer service in Ireland. The staff were incredibly kind, professional, and helpful. They assisted me with everything I needed and made sure all my concerns were addressed. I am extremely satisfied with the service I received and can honestly say it was the best customer service experience I have ever had. Thank you so much for your outstanding support and for making my experience so positive!
17 July 2026
Unprompted review
Reply from Panda
Thank you for your wonderful feedback. We're delighted to hear that you received such exceptional service from our team. Your kind words about their professionalism, kindness, and dedication to addressing all your concerns are greatly appreciated. We're thrilled we could make your experience a positive one, and we'll be sure to share your comments with the staff involved. Thank you for your support!
Dawn was extremely professional and…
Dawn was extremely professional and patient, very helpful. Thank you for helping with all my issues in such a professional manner
16 July 2026
Unprompted review
Reply from Panda
Thank you for your kind feedback. We're delighted to hear that Dawn was professional, patient, and helpful in resolving your issues. We truly appreciate your comments and are glad we could assist you.
Chelsea answered promptly and worked to…
Chelsea answered promptly and worked to resolve my issue.
17 July 2026
Unprompted review
Reply from Panda
Thank you for your feedback. We're pleased to hear that Chelsea responded promptly and worked hard to resolve your issue. We appreciate you taking the time to share your experience.
The guy that helped me was very helpful…
The guy that helped me was very helpful and polite. Bin arrived in time frame he said
9 July 2026
Unprompted review
Reply from Panda
Thank you for your feedback. We're glad to hear our colleague was helpful and polite, and that your bin arrived within the timeframe promised.
A very courteous and effective service
16 July 2026
Unprompted review
Reply from Panda
Thank you for your kind feedback. We're delighted to hear that you found the service courteous and effective. We appreciate your support.
Very poor customer service
14 July 2026
Unprompted review
Reply from Panda
Thank you for your feedback. We're sorry to hear about your experience and appreciate you bringing this to our attention. We'll review your concerns and work to improve our customer service.
To help us investigate and address these matters properly, we have sent you an email requesting your contact details.
Thank you for bringing this to our attention. We appreciate the opportunity to make things right.
the staff is so helpful
14 July 2026
Unprompted review
Reply from Panda
Thank you for your feedback. We're glad to hear that our staff was so helpful. We appreciate your kind words and will share your comments with the team.
Been a customer for 7 straight years
Been a customer for 7 straight years. No issues until today, Garbage collector did not collect our black bin today since he said it was unpaid but we instantly rang and verified that its up to date since payment is automatically collected through our bank, The man was very rude and did not speak proper english just told us it is unpaid snd just to ring the office, when we rang we were promised there is nothing wrong with our account and leave our bin and it would be collected today, nothing happened , extremely dissapointed and as a parent of a 2 year old and an 8 month old this is very troublesome for us
14 July 2026
Unprompted review
Reply from Panda
Thank you for your feedback and for being a loyal customer for the past 7 years. We're sorry to hear about your experience with the missed collection and the interaction you had. We understand the inconvenience this has caused, especially with young children at home, and we appreciate you bringing it to our attention.
To help us investigate and address these matters properly, we have sent you an email requesting your contact details.
Thank you for bringing this to our attention. We appreciate the opportunity to make things right.
Reply from Panda
Thank you for your feedback. We're delighted to hear that you received a quick response and appreciate you taking the time to share your experience. 😊
Reply from Panda
Thank you for your feedback. We're pleased to hear that you received quick and efficient service. We appreciate you taking the time to share your experience. 😊
Reply from Panda
Thank you for your feedback. We're pleased to hear that you found our response helpful and appreciate you taking the time to share your experience. 😊
Micaella was brilliant
Micaella was brilliant. Very helpful, sorted my request easily. Panda, always super reliable and helpful.
14 July 2026
Unprompted review
Reply from Panda
Thank you for your wonderful feedback. We're delighted to hear that Micaella was brilliant and able to assist you efficiently, and that Panda continues to be reliable and helpful. We'll be sure to share your kind words with them.
Very helpful
13 July 2026
Unprompted review
Reply from Panda
Thank you for your kind feedback. We're delighted to hear that Micaella was so helpful and able to resolve your request with ease. We appreciate your continued trust in Panda and are pleased to know you find our service reliable and helpful. 😊
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