My daughter has outgrown her panda kids pillow which lasted well and so we purchased the adult size - which arrived quickly, well packaged and she loves it. They arrive smelling a little 'chemically'... See more
Company replied
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Review summary
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They were marvellous. Boots had sent my order to old address, said they couldn't do anything. Very unhelpful. I emailed Panda who replied quickly even though it was the weekend. Without prompting... See more
Easy online ordering. We received our order quickly. We bought the King-size Hybrid Bamboo Mattress Topper. The quality and comfort afforded by this purchase is outstanding. My wife and I can 100% rec... See more
The pillow is really comfortable, strikes the right balance between not too firm, not too soft. My head feels supported, and I like that the bamboo is naturally antibacterial. It has also felt cool to... See more
Company replied
Company details
About Panda London
Written by the company
Above all, we believe in creating the highest quality products that don’t cost the Earth. Our selective range is developed with meticulous craftsmanship, reflecting our non-negotiable principles one cosy product at a time. We define a new level of luxury blending the latest sleep technology, innovative design, and a magic touch of nature.
Contact info
United Kingdom
- +44 (0) 208 935 5380
- Info@pandalondon.com
- pandalondon.com
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great pillow!
The pillow was a gift for my son, and he is extremely happy with it!
Speedy delivery.
1 July 2026
Spot on for my Vauxhaull Vivaro LWB Camper van
I have been looking for something that made sleeping on my rock'n'roll bed in the camper van comfortable.
I have tried various solutions and this is the best.
The return guarantee made it a no brainer to try it out, and it is very comfortable and cool.
The mattress rolls up and I can store it in the pop-top when onsite and not in use. At home I roll it up and put it in the cupboard.
8 July 2026
Exceptional customer service
Panda have exceptional customer service. My bamboo duvet cover ripped in the washing machine. I contacted Panda today, they are sending me a replacement. DPD have already been in contact. I have had a few Panda products and will definitely buy again, thank you 🐼
22 July 2026
Unprompted review
Reply from Panda London
Hello Val,
Thank you so much for your wonderful review!
We're so pleased to hear that our customer service was able to help and get a replacement on its way so quickly.
While we're sorry your bamboo duvet cover was damaged, we're delighted we could make things right.
It means a lot to know you've chosen Panda products before and that you'll be back again. Thank you for your continued support and trust; it truly makes our day!
Sweet Dreams,
Panda London Team 🐼
As ever the product is great all the…
As ever the product is great all the family has a topper now and they make a really big difference. Customer service good and delivery very speedy. Thanks 🤩
30 June 2026
Reply from Panda London
Hello Jules,
Thank you so much for your lovely review!
We're delighted to hear that your whole family is now enjoying our toppers and that they've made such a big difference to your sleep.
It's also wonderful to know you were happy with our customer service and speedy delivery.
Thank you for choosing Panda and for taking the time to share your experience; we truly appreciate your support!
Sweet Dreams,
Panda London Team 🐼
Reply from Panda London
Hello there,
Thank you for your wonderful review!
We're delighted to hear that you were pleased with both the quality of your Panda product and the service you received.
Knowing it was exactly what you needed is the best feedback we could ask for.
Thank you for choosing Panda and for taking the time to share your experience!
Sweet Dreams,
Panda London Team 🐼
Reply from Panda London
Hello Cathy,
Thank you for your lovely review!
We're so pleased to hear that the installation was easy and that you were happy with our delivery service.
We really appreciate you taking the time to share your experience and hope you enjoy your purchase!
Sweet Dreams,
Panda London Team 🐼
Reply from Panda London
Hello Sue,
Thank you for your wonderful review!
We're delighted to hear you're enjoying your mattress topper and that you're finding it so comfy.
Knowing you're sleeping more comfortably means the world to us. We hope it continues to bring you many restful nights!
Sweet Dreams,
Panda London Team 🐼
To the Founders
To the Founders, Leaders, and Team at Panda London,Re: Celebrating Your Leadership in Sustainable Home InnovationI am writing this letter to formally recognise and celebrate the profound impact Panda London is making on the home and textile industries. In an era where global commerce is urgently searching for models of sustainable growth, your organisation stands out as a brilliant example of innovation, environmental responsibility, and commercial success. You have taken one of the world's most versatile natural resources—organic bamboo—and transformed it into an award-winning range of luxury sleep products. In doing so, you have proven that consumers do not need to sacrifice premium comfort to protect our planet.The textile industry has long faced criticism for its high water consumption, chemical reliance, and waste. Panda London has directly confronted these challenges by reimagining the entire manufacturing lifecycle. By choosing 100% organically grown viscose bamboo that thrives purely on natural rainfall without chemical pesticides, you protect vital biodiversity. Furthermore, your investment in a closed-loop manufacturing system that recycles and saves 98% of its processing water shows a deep commitment to resource preservation. You are setting a high benchmark for operational transparency that other brands must follow.Your dedication to research and development has completely changed how the public views eco-friendly bedding. Products like your signature Bamboo Memory Foam Pillow and the highly acclaimed Bamboo Hybrid Mattress prove that sustainable items can outperform traditional, non-recyclable alternatives. By successfully combining orthopaedic support with the natural temperature-regulating, hypoallergenic, and antibacterial qualities of bamboo fabric, you have elevated the science of sleep. Your strict adherence to Oeko-Tex Standard 100 certifications gives your customers complete peace of mind that their home environment is free from harmful chemicals.What makes Panda London truly exceptional, however, is your commitment to a circular economy. The bedding industry contributes significantly to global landfill waste, yet your proactive Circle of Life recycling initiative offers a practical solution. By collecting old mattresses and breaking them down to build new products like gym flooring and children’s playground equipment, you ensure valuable materials remain useful. This initiative, alongside your active community outreach and donations to vulnerable groups, shows that your corporate empathy matches your environmental ambitions.As you look forward to the future, your scientific approach to tracking environmental metrics positions you as a trusted leader in the global transition toward conscious consumerism. The modern marketplace values authentic, mission-driven brands, and Panda London's track record is outstanding. Thank you for your relentless pursuit of sustainable excellence, your commitment to ethical supply chains, and your dedication to helping the world sleep better.I look forward to watching your team continue to innovate, grow, and inspire positive global change in the years to come.With
21 July 2026
Unprompted review
Reply from Panda London
Hello Ioan,
Thank you so much for taking the time to write such a thoughtful and detailed letter.
Your kind words and recognition of our mission mean more than we can say. It's incredibly rewarding to know that our commitment to sustainability, innovation, and creating better sleep experiences has resonated with you.
We're especially grateful that you've highlighted the work we do to reduce our environmental impact while continuing to develop products that deliver exceptional comfort and quality. Messages like yours inspire us to keep pushing forward and striving to make an even greater positive difference.
Thank you again for your support and encouragement; it truly means the world to everyone here at Panda London.
Sweet Dreams, 🐼
Panda London Team
product quality
Excellent product quality great feel to the fabric, great packaging with super fast delivery.
7 July 2026
Reply from Panda London
Hello Christopher,
Thank you for your fantastic review!
We're delighted to hear you were impressed with the quality of our products, loved the feel of the fabric, and that everything arrived beautifully packaged with super-fast delivery.
Your kind feedback means so much to us, and we hope you continue to enjoy your Panda products for many restful nights to come.
Sweet Dreams,
Panda London Team 🐼
Brilliant pillow
29 June 2026
Reply from Panda London
Hello there,
Thank you for your wonderful review!
We're so pleased to hear that you're loving your pillow. We hope it continues to provide you with many nights of exceptional comfort and restful sleep.
Sweet Dreams,
Panda London Team 🐼
Love the mattress topper pop it out of…
Love the mattress topper pop it out of the box onto the bed then enjoy a good nights sleep. It’s greatly helped sleep and gives softer support, very happy.
6 July 2026
Reply from Panda London
Hello Mrs Cooke,
Thank you so much for your wonderful review! We're thrilled to hear how much you're loving your mattress topper.
It's fantastic to know it was so easy to set up straight from the box and that it's helping you enjoy a better night's sleep with softer, more comfortable support. Hearing that you're so happy with your purchase truly makes our day.
Sweet Dreams,
Panda London Team 🐼
I needed a deep base sheet and this one…
I needed a deep base sheet and this one fits perfectly over a Panda topper and it doesn't move at all. When I first felt the material I thought 'mildly scratchy'? But it really wasn't - absolutely love the feel of it when I sleep, its gorgeous! So much so that I purchased another one.
6 July 2026
Reply from Panda London
Hello Sarah,
Thank you so much for your wonderful review! We're delighted to hear that the deep fitted sheet fits perfectly over your Panda topper and stays securely in place.
It's also lovely to hear how your first impression of the fabric changed once you experienced it for yourself. We're so pleased you've fallen in love with the feel of it, and the fact that you came back to purchase another one is the biggest compliment we could ask for.
Thank you for your support, and we hope you continue to enjoy many comfortable, restful nights.
Sweet Dreams,
Panda London Team 🐼
I use this bedding in my holiday…
I use this bedding in my holiday let-the zips on the duvets are such a boon! The fabric is soft and buttery and they look super expensive. Highly recommend
29 June 2026
Reply from Panda London
Hello Helen,
Thank you so much for your wonderful review! We're delighted to hear that you're using our bedding in your holiday let and that the zip fastening on the duvet covers has been such a helpful feature.
It's fantastic to know you're enjoying the soft, buttery feel of the fabric and that you love the premium look of the bedding. Thank you for your recommendation and for choosing Panda London; we truly appreciate your support!
Sweet Dreams,
Panda London Team 🐼
Great topper
Great topper, paid for next day delivery. It arrived but carrier left it in porch with porch door open 😩.
29 June 2026
Reply from Panda London
Hello Jayess,
Thank you for taking the time to leave us a review! We're so pleased to hear that you're happy with your mattress topper.
We're very sorry to hear about your delivery experience and understand how frustrating it must have been for the parcel to be left on your porch with the door open. We truly appreciate you bringing this to our attention, and we'll be sure to share your feedback with the courier.
We hope you're now able to fully enjoy your topper and that it brings you many comfortable, restful nights.
Sweet Dreams,
Panda London Team 🐼
Wonderful topper.My sleep and aching…
Wonderful topper.My sleep and aching hips have improved.. I would thoroughly recommend it.
6 July 2026
Reply from Panda London
Hello Jane,
Thank you so much for your wonderful review! We're delighted to hear that you're loving your mattress topper.
It's especially rewarding to know that your sleep has improved and that it's helping to ease your aching hips. Feedback like yours means so much to us, and we're thrilled that you'd recommend it to others.
We hope you continue to enjoy many more comfortable and restful nights.
Sweet Dreams,
Panda London Team 🐼
my bamboo mattress protector is very…
my bamboo mattress protector is very comfortable and fits securely, loving it under my cotton fitted sheet
29 June 2026
Reply from Panda London
Hello Julie,
Thank you so much for your lovely review! We're delighted to hear that you're loving your Bamboo Mattress Protector.
It's wonderful to know that it's comfortable, fits securely, and works so well under your cotton fitted sheet.
Your kind feedback means a great deal to us, and we hope it continues to provide you with many comfortable and restful nights.
Sweet Dreams,
Panda London Team 🐼
Great products!
Great products, have used Panda bedding for years and I’ve never slept on anything softer. Have the whole kit!
29 June 2026
Reply from Panda London
Hello Midna,
Thank you so much for your fantastic review! We're truly honoured to have been part of your sleep routine for so many years.
It means the world to us to hear that you've never slept on anything softer, and we're thrilled you've built up the full Panda collection!
Thank you for your continued support; we hope our products keep bringing you many more years of wonderfully restful sleep.
Sweet Dreams,
Panda London Team 🐼
Good service for a lovely product
Mattress topper
Really easy to order. Good information during the delivery process. The product was well packed with clear instructions and is very comfy, so much so I ordered a second one
2 January 2026
Reply from Panda London
Hello JB,
Thank you so much for your wonderful review!
We're delighted to hear that ordering was easy, you felt well informed throughout the delivery process, and that your mattress topper arrived well packaged with clear instructions.
Best of all, we're thrilled it's so comfy that you came back to order a second one, that's the biggest compliment we could ask for!
We hope both toppers continue to bring you many cosy, comfortable nights.
Sweet Dreams,
Panda London Team
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