Beautiful dress arrived super quickly. Already reasonably priced I got a further first time buyer discount. Took their advice and ordered a size smaller. The fabric and cut is gorgeous and it's even g... See more
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Review summary
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I bought one of Izabel London tunic dresses in Mablethorpe last year. I loved the loose fit and that it didn't really need ironing! Material was perfect for hot flashes (it didn't cling to the body),... See more
Company replied
I love all the styles and ranges of clothing's available Quick delivery and really easy returns. Clothes are all of good quality and good prices. I have so many dresses and I am always getting complim... See more
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A little anxious using a brand I was unfamiliar with proved to be unfounded. The quality and price of the dresses I received was excellent. I will be using Izabel again I found a gem.
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Company details
Written by the company
Izabel London, the home of affordable, effortless fashion for all women. We're a British brand founded to bring effortless affordable fashion to women everywhere. We believe that clothing should make you feel good which is why our collections feature versatile clothing designed to be worn again and again.
Contact info
12-14 Chase Road, London, NW10 6EZ, London, United Kingdom
- info@izabel.com
- www.izabel.com
4.4
Excellent
829 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 2 weeks
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Excellent price point, chic selection and fantastic quality
Absolutely love the wide selection of clothes I have purchased from Izabel London. Especially the wonderfull maxi dresses and the tops. Sizes are true and quality is exceptional. I very rarely return anything I have bought, on the odd occasion I have had to do so, very easy returns. Highly recommend.
24 August 2026
Very satisfied with the perches and…
Very satisfied with the perches and customer service. Quality is good and received compliments. First time buying but will definitely use again. Delivery was really good.
24 August 2026
Reply from Izabel London
Hi Charitha,
Thank you for your kind feedback.
We are so glad to hear that you are satisfied with our customer service and the quality of our items.
Your support means a lot to us, and we are grateful to have you as our valuable customer.
Thank you for choosing our brand!
Kind regards,
Izabel London Team
The dress I ordered from a picture bore no resemblance to what intecribrf
The dress I bought took a long time to arrive from China. And infuriantly it bears absolutely no relation to the original picture. I wrote to IL immediately I unpacked the parcel, asking for a return form and refund and only hope these will arrive much quicker than the dress itself.
24 August 2026
Unprompted review
Excellent customer service
Excellent customer service - and a good quality item at a fair price. I’m comfortable in both recommending Isabel of London and using them again.
10 August 2026
Unprompted review
Reply from Izabel London
Hi Janet,
Thank you for your kind feedback.
We are so glad to hear that you are satisfied with our customer service and the quality of our items.
Your support means a lot to us, and we are grateful to have you as our valuable customer.
Thank you for choosing our brand!
Kind regards,
Izabel London Team
Outstanding Company
Great website with a fantastic choice of well-made clothes for every occasion, easy ordering, quick delivery and really good customer service. All in all, a brilliant company to deal with!
10 August 2026
Unprompted review
Reply from Izabel London
Hi Lynda,
Thank you for your positive review!
We are delighted to hear that our ordering process is easy and that you were pleased with our fast delivery.
Our customer service are thrilled that you were satisfied with their service and look forward to welcoming you back for more stylish finds!
Your support is truly appreciated.
Thank you for being an Izabel Shopper.
Kind regards,
Izabel London Team
I ordered 2 summer dresses, tents arrived
I ordered 2 summer dresses, Karin and Sofia size 12 UK.
What arrived, to my extreme disappointment, were at least size 20, huge tents.
There was no return address on the parcel,or instructions of how to get a refund.
Such a shame, the style is lovely and garments well made.
7 August 2026
Unprompted review
Reply from Izabel London
Hi Mary,
We're sorry to hear about your experience and truly apologise for the inconvenience caused. We understand how frustrating it may be that you received the incorrect size and this is certainly not the level of service we aim to provide.
We would like to resolve this for you as quickly as possible and kindly request that you contact our Customer Service team at info@izabel.com with your order details.
Once we have this information, we’ll be able to review your items and generate a return label for you so that you can receive your refund without any delays.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Kind regards,
Izabel London Team
There were no details on the length of…
There were no details on the length of the dress.
22 July 2026
Reply from Izabel London
Hello,
We are sorry to hear of your disappointment.
We understand how important it is to review the measurements of an item before proceeding with your purchase.
To help us resolve this matter as quickly as possible, we would like to kindly request that you reach to us at info@izabel.com. Once we receive your email, we will assist you accordingly and provide you with the desired measurements.
Alternatively, you may review the measurements provided on the product web page via Izabel London. Kindly note that each product has a measurement attached to the size online on Izabel.com.
Thank you for your patience, and we look forward to assisting you further.
Kind regards,
Izabel London Team
Reply from Izabel London
Hi Deborah,
Thank you for your 5-star review!
We're happy to hear that you were satisfied with our items and that our delivery service was quick.
We're looking forward to your next shop!
Kind regards,
Izabel London Team
Delivery prompt and very pleased with…
Delivery prompt and very pleased with the beautiful dresses!
22 July 2026
Reply from Izabel London
Hi Jean,
Thank you for your lovely feedback.
We are so glad to hear that you are happy with the delivery service and our products.
Your support means a lot to us, and we are grateful to have you as our valuable customer!
Thank you for choosing our brand.
Kind regards,
Izabel London Team
Speedy delivery and excellent after…
Speedy delivery and excellent after service via email.
27 July 2026
Unprompted review
Reply from Izabel London
Hi M G,
We appreciate your positive review.
We’re delighted to hear that your items arrived quickly and that our team were able to assist you promptly via email.
Your feedback means a lot to us.
Thank you for being an Izabel London shopper.
Kind regards,
Izabel London Team
Customer services were very helpful
Customer services were very helpful, in fact the most helpful I have experienced.
21 July 2026
Unprompted review
Reply from Izabel London
Hi Joan,
Thank you so much for your 5-star review!
Our team are committed to working to the best of their abilities for valued customers like you!
We appreciate your kindness and we look forward to your next shopping experience with us.
Thank you for choosing Izabel London.
Kind regards,
Izabel London Team
A little anxious using a brand I was…
A little anxious using a brand I was unfamiliar with proved to be unfounded. The quality and price of the dresses I received was excellent. I will be using Izabel again I found a gem.
17 July 2026
Unprompted review
Reply from Izabel London
Hi Mrs Nimmo,
Thank you for your lovely feedback!
We are thrilled that you gave our brand a go and found our items satisfactory.
We are grateful to have you as a valuable customer.
Thanks for choosing our brand and we can’t wait to welcome you back for more stylish finds.
Kind regards,
Izabel London Team
I have ordered dresses for my cousins…
I have ordered dresses for my cousins who lives in the US. The fabric and comfort is excellent. The making is totally different. I am 5’ 3” so not good for my height. I feel nowadays if I would have a standard height I could have purchased all from this brand for my wardrobe. This brand is amazing for hangout and occasional outfits.
15 August 2025
Unprompted review
Reply from Izabel London
Hi Khaleda,
Thank you for your lovely feedback.
We are so glad to hear that you were able to swiftly complete your purchase for your family.
We are grateful that our designs and styles keep you coming back and wish that we can assist you further with sizing. Please feel free to refer to our size guide or contact our customer care team at info@izabel.com for any item enquiries that you may have.
Thanks for choosing our brand and we can’t wait to welcome you back for more stylish finds.
Kind regards,
Izabel London Team
I cant return items its frustrating!
22 June 2026
Reply from Izabel London
Hi Alma,
We are sorry to hear that you are finding difficulty with our returns service.
After checking with our team, we can confirm that you were assisted with a returns label via email. We kindly advise that you refer to this and contact us back should you have any further questions.
We're more than happy to help and reiterate our apologies for any inconvenience this may have caused.
Thank you
Kind regards,
Izabel London Team
Quick delivery & good quality & price
Quick delivery, good quality dress at a very reasonable price
22 June 2026
Reply from Izabel London
Hi Sharon,
Thank you so much for your feedback.
We're glad to hear that you are satisfied with our delivery, quality and pricing!
Your comments and support are much valued and we cannot wait for you next shop with us.
Thank you
Kind regards,
Izabel London Team
EXCELLENT SERVICE
Dresses arrived quickly and well packaged. Lovely dresses with super designs and well made.
Excellent service.
22 June 2026
Reply from Izabel London
Hi Rev,
Thank you so much for your kind feedback.
We’re thrilled to hear that you’re happy with the designs of our items and our delivery service!
We truly appreciate your continued support and look forward to welcoming you back soon.
Kind regards,
Izabel London Team
Great quality of clothes!
I've become a huge fan of Izabel! I've bought more than a dozen dresses over the last few months, and I've been consistently impressed with both the quality and the value.
The styles are beautiful, the fit is very consistent across different designs, and the prices are very reasonable. The dresses wash really well and hold their shape, so I know I'm investing in pieces I'll enjoy wearing for a long time.
The website is easy to navigate, ordering is quick and straightforward, and the returns process is simple and hassle-free. On the few occasions I've needed assistance, the customer service team has been friendly, helpful, and efficient.
Overall, I've had an excellent experience and wouldn't hesitate to recommend Izabel to anyone looking for stylish, affordable clothing with great quality and outstanding service.
30 June 2026
Unprompted review
Reply from Izabel London
Hi Aarati,
Thank you so much for your 5-star review!
We’re delighted to hear that you love the quality of our clothes and are satisfied with our customer service team.
Your feedback means a lot to us and we really appreciate your support and look forward to serving you again soon.
Thank you for shopping with us.
Kind regards,
Izabel London Team
Refund…
The issue was sorted the same day with a prompt reply to my emails.
Very supportive.
29 June 2026
Unprompted review
Reply from Izabel London
Hi Julie,
Thank you so much for your 5-star review.
Our customer service are always on hand to assist valuable customers just like you!
We are grateful for your support and always happy to help.
Thank you for choosing Izabel London.
Kind regards,
Izabel London Team
Beautiful dress arrived super quickly
Beautiful dress arrived super quickly. Already reasonably priced I got a further first time buyer discount. Took their advice and ordered a size smaller. The fabric and cut is gorgeous and it's even got pockets! Highly recommend if you want a relaxed comfy fit that has a bit of style.
18 June 2026
Unprompted review
Reply from Izabel London
Hi Karen,
Thank you for your kind feedback.
We’re delighted to hear that you’re happy with the quality and design of our clothing. It means a lot to us, and if there’s anything more we can do for you, we’re always here and happy to help.
Your continued support is appreciated and we look forward to welcoming you back soon.
Kind regards,
Izabel London Team
I bought a beautiful occasion dress…
I bought a beautiful occasion dress from Izabel and it was too big. I returned and bought a smaller size. The delivery, quality and service was excellent and the dress is absolutely perfect!!
8 June 2026
Unprompted review
Reply from Izabel London
Hi Les,
Thank you for your amazing review!
We are so glad to hear you are happy with our delivery service and quality of our products.
Your support means a lot to us, and we are grateful to have you as our valuable customer!
Thank you for being an Izabel Shopper.
Kind regards,
Izabel Team
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