Möbel Höffner Reviews 

I bought several items with a baby's changing closet, but I never received them.

very bad service! will never choose Hoeffner again! Delivery very very slow!
We bought the products on 15/May, said you have the stock, can delivery and install any time, but until now nothing happened!
Once we had appointment on 17/June, the driver arrived but left without any notice! and then we called him, he said will come back again, but not!!!!

Customer service a delivery were awful. Will not purchase here again. Dragged my mattress on dirty ground and require huge amounts of cash and don't accept giro cards.

Höffner is a terrible service. They don't care about their customers at all, apparently. Just to sell something, and then you wait years for delivery.
I've been waiting five weeks for my couch. And it is a sofa from the salesroom, it does not need to be made. Today it was supposed to be delivered, I took off work, I've been waiting for it all day, but the sofa hasn't arrived and the service department doesn't know when it will arrive.
And then wait again :)))))
In general, I'm not ready to buy anything else there.

High quality

The shop is great, very good range of choice, people who help you with choosing the furniture are also great and many speak English.
As soon as you get to actually getting your furniture customer service doesn't speak any English, delivery times are prolonged and you cannot do anything about it. Moreover, some deliveries are not even made and delayed for months.

Everything was perfect. Thank you

We made a purchase în October 2024 and web haven't received our order bor our money. Nobody answers us, we have wrote 20 emails anda there IS no answer. Everything IS an scam.

It’s the worst experience buying something. We bought an expensive sleeping sofa and pais for delivery at the wished place and Montage. 6 months later we had to bring the Sofa up because they do not go up stairs, it is not mounted because 5 weeks after delivery they came for Montage with a big Truck without communicating with us (cannot expect that for Montage they come with a Long Truck, no logic, nothing to deliver) and demanding that we are reponsible for a parking place for the Long Truck, i thought it was part of their job as only they know which vehículo they use each time. Nevertheless, we indicated one spot free but they didn’t Like that spot and left. Worst things is that before leaving they were taking pictures of our car and Plate number. When I asked why they were taking pics of our car Plate they said nothing. Unprofessional. I call the Customer Service and basically they said that we should know they come with a Truck because they do not have other vehicules… and when I asked about why they do not identify themselves, that they employees as I feel not safe if two guys come and just say “parking spot should be garanted by customer, no more human conversation is possible and then they do not like the spot in the other side of the building and just take pics of my car and the building where we live? The answer was: the truck has the logo from us. What kind of security, professionalism and politeness is this? Another worst part is the fact that they make a contract with you to Sell a sofa! And they use all clauses to earn Money from you and Steal your time and energy, you give up and they do not deliver on time, find excuses to not deliver contracted services… you have a few problems instead of a product or a solution. Zero empathy and not polite at all after the sold something to you.

Paid 30,000 euro for a kitchen. Spent hours and hours on the design, which the technicians installed WRONG. Now it has been months and months trying to get them to fix it even though they acknowledged it was their mistake. Terrible company to work with

I ordered a dresser which was a light grey online, almost white. In real life it was a medium grey and looked therefore completely different. Horrible customer service. All they offered me was 50 Euros off. That was it. They argued that the pictures weren't misleading and that the pictures were taken with a different "lighting", and that's why the dresser looked so much lighter. NO KIDDING!

My recent experience with Möbel Höffner left much to be desired, to say the least. Initially enticed by their promises of convenient delivery to my apartment and fair prices, I was sorely disappointed by the reality of my interactions with them.

To start, the troubles began with significant delays in the delivery of several items critical to my move to a new apartment with no furniture: our mattress, bed frame, sofa, and washing machine. Despite assurances of prompt delivery, we were left without a bed to sleep on, forcing us to scramble for alternative accommodations. This setback alone would have been manageable, but it was just the beginning of a series of frustrating events.

Parking complications during delivery further added to our woes. Despite living on a street with ample parking, we were left to deal with the fallout of unprepared delivery personnel who failed to properly coordinate or communicate with us. The lack of foresight and communication in this regard was baffling and unacceptable.

Perhaps the most exasperating aspect of the experience was the inconsistent and often dismissive communication from Möbel Höffner's customer service representatives. While some attempted to assist with empathy, others seemed wholly disinterested in resolving our concerns, leaving us feeling utterly disregarded.

Navigating the resolution process was a nightmare in itself. From the convoluted online cancellation system to the baffling refund process, every step felt like pulling teeth. Clear guidance and transparency were sorely lacking, leaving us feeling frustrated and defeated.

Overall, Möbel Höffner fell short of our expectations of convenience and quality service. Unless significant improvements are made to their communication, logistics, and customer support processes, I would not recommend Möbel Höffner to others.

In summary, my experience with Möbel Höffner was marred by delays, miscommunication, and a lack of accountability. If you value your time and sanity, I would advise looking elsewhere for your furniture needs.

One of the worst customer service and our nightmare after ordering a bed from them.
It was written that delivery would take place in approx. 9 weeks.
However, no one contacted us after 9 weeks.
We had to call multiple helpline numbers to get a status update.
Finally they said that the delivery would happen after 13 weeks.
Later we got an email stating that delivery would tentatively happen after 15 weeks.
When we asked them why there is a delay, they simply mention that there is no delay. It is as per their expectation as they never confirmed the delivery date. They gave us an option to cancel the order with 50% of money being refunded. Absolute disaster!!!

If there is no delay according to them, better not to specify any delivery date in order, simply mention that the delivery would take place once the product is available which could also be after a year.
Pathetic customer service!!!

I ordered a sofa online and unfortunately, they only delivered 11 screws for the sofa feet instead of 12 (i.e. 3 for each foot), so I contacted customer service to have the missing screw sent. At this point, the nightmare with their customer service began. At first, they replied that they had sent the screw and that it would arrive in the next few days. The screw never arrived and after 3 weeks I contacted them again to ask for news. They replied that the sofa did not have an extra foot and therefore I could get rid of it (???). So I had to explain the situation again, send pictures, and after several e-mails, they confirmed again that I would receive the screw in the next few days. The screw did indeed arrive, but not for the sofa model we bought, so it was too small. In the end, we went to OBI and bought a similar screw. Customer service was unhelpful. I honestly don't think I will buy from them again because I don't want to have to deal with their customer service again if there is a problem.

Worst service ever. No response to customer service requests or emails. Not even in case of urgency. Kitchen delivery took 5 months after order and no good temporary kitchen facility too.

Think twice before ordering here especially considering the customer service quality

Terrible Customer Service Experience at Höffner

I recently had the unfortunate experience of dealing with the customer service, and I must say it was nothing short of appalling. From start to finish, my interactions with the staff left me frustrated and disappointed. Here are the reasons why I would not recommend this furniture shop based on their terrible customer service:

Unresponsive and Inattentive Staff: It felt like pulling teeth to get any attention from the staff members. They were either engrossed in their personal conversations or busy with tasks unrelated to customer service. Even when I managed to grab someone's attention, they seemed disinterested and unwilling to assist me properly.

Poor Communication: The staff demonstrated a severe lack of communication skills. They failed to keep me informed about the status of my order and any delays that occurred. I had to constantly reach out to them to obtain even the most basic updates, and even then, they were unable to provide a clear timeline.

In conclusion, my experience with the customer service was an absolute nightmare. Their lack of knowledge, unresponsiveness, poor communication, negligence, and unprofessional attitude left me feeling frustrated and dissatisfied. I strongly advise against dealing with this furniture shop if you expect even a minimum level of quality customer service. There are undoubtedly better options available in the market that will value and appreciate your business.

The worst customer experience ever. We will never buy anything from Höffner again and we will spread our experience with everyone as possible that no one will face the same.

How a so big brand name cannot deliver what they promised. It is very very good example to study in schools how to avoid bad customer experience.

Our order after 12 weeks waiting (which is before agreed) was ready to deliver. We received one week ahead an email which says we will receive our order 16.06.2023 between 7-13 o’clock (which is very wide time line). Around 12.00 o’clock we receive a call from transportation company that they can not deliver the order because we are living far and they did not put our order in track because of place issue (none of them are our problems to solve). After a couple of unsuccessful calls we reach the driver and they promised that they will deliver on next day (which is today 17.06.2023) between 10 and 12 o’clock. It s 13.00, no one arrived and they don’t pick their phone up.

We are very very disappointed and still waiting for our order.

Worst Service possible. Ordered wardrobe for bedroom. its been 6 months and they keep delaying it blaming on the manufacturere. Noone even calls and informs that there is a problem. Today i get the phone that they can not build the wardrobe as ordered so i must select new one. Completely useless.

Trusting on quality I ordered a Sofa from Höffner which costs 805€, this too was delivered to me after a long wait of 8 weeks. The SOFA they delivered is completely defective, the arm rest has nails coming over all the way where alignment/fitting has to be done. Now the arm rest could not be attached if it is not replaced. 

Additionally the installation instructions are so poor and less descriptive, I really had to refer to IKEA installation videos and manual. Also the wooden and stitch finish overall is unsatisfactory which is chipped underneath and some part also torn. 

Facing all above situation I reached out to Höffner Customer Service and after a long waiting time they offered me a discount of 80€ or repair service. For repairing option they re-directed me to the manufacturer, they asked me to wait and said that the manufacturer will contact me. This is more than 5 days now, I have no response from the manufacturer. When I reached Höffner again, they said that the waiting time is around 2 weeks. This means I have to keep this SOFA without arm rest for around 2 weeks.
Another instance included buying KHG utensils from store and also online. They come defective again. When I expressed my dissatisfaction over this, the customer service simply hung up the call.

I would never recommend them to anyone.  
@Höffner Freiham

We ordered a sofa which cost over 4000€ and it was damaged by the movers. Our stairwell was unfortunately a tad too small and we suggested to transport via the balcony. The requested was rejected and they tried their best to transport via the stairwell. Unfortunately, they damaged the wall and the front of the sofa. The material was scraped out and the thread at the bottom corner of the sofa was out. You can even see the inside material. I immediately send them an email. They only responded 2 weeks later with an offer of 100€ refund or 150€ voucher. This is a big joke for an expensive company. We still have a bed frame and kitchen order from Höffner. We requested a replacement for the piece of sofa which was damage or send the sofa back for a full refund. Still undergoing.. I would not recommend this company to anyone.