Germany
Review of Möbel Höffner
Amazing delivery service. I couldn't have been happier. The delivery time was a bit longer than promised in the store when I ordered, but the 2 lovely guys delivering, unpacking, assembling and cleaning up afterwards were worth the wait.
Review of Desigual
I think it has to be my last order. Dear Desigual, don't you check all the terrible reviews? and how drastically it changed after 2021.
I was a happy customer, I'm still happy with the product quality, but delivery times, customer service, and handling returns has to be one of my worst experiences.
Review of vintagefantasymag.com
I ordered a few posters in February, now it's April. The package is nowhere, and they don't respond on any channel. I tried email, Instagram dm and commenting as well. My comment even get's deleted. I don't know what to do anymore.
Review of Urban Revivo
cheap quality. I orderd two dresses, bot are very poor quality and despite the pictures online, both are very short.
The mistake on my part, that I was unaware of their US address. So now I have to pay a lot to return the items. I would rather resell, but I don't think anyone would buy it for their original price after touching the materials.
Reply from Urban Revivo
Dear Emma Szőnyi,
We are sorry to hear about your frustrating experience and this is definitely not what we wish to create for our customers.
We will do our best to ensure that the products shipped to our customers are in their best condition. If your product turns out to be defective, we seek your cooperation to provide us with the following:
1) Photos of the front and the back of the package;
2) Photo of the defective item;
3) Photo or video and a detailed description of the problem;
After we hear from you, we will get back to you with the best solutions available within 48 hours.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest you reach out to us via the following options:
https://urbanrevivo.com/pages/contact-support
We will work on answering your questions as soon as possible and will be happy to help you any time.
Best regards,
URBAN REVIVO TEAM