hubauer-shop.de Reviews 

Extremely disappointing experience with Hubauer-Shop.

I have now had two orders automatically cancelled because of an apparent problem with their payment system.

In both cases, I completed the order normally and authorised the payment. However, the website later cancelled the order and displayed the following message:

“An error occurred while executing your payment. Please check your PayPal account and proceed with a different payment method if desired.”

The problem is that I NEVER selected PayPal. I paid by credit card. So the error message itself does not even correspond to the payment method I used.

The situation became even worse after the cancellation.

I had used a €10 discount code on the order. Because Hubauer automatically cancelled the order due to their own payment system, the discount code became unusable. When I tried to place the order again, the website simply said that the code could only be used once.

I did not successfully use the discount even once. The order was cancelled by THEIR system.

And this has now happened with discounts on automatically cancelled orders more than once.

There was also an even more serious issue with the prices.

One of the parts in my cancelled order cost €19.92. Immediately after the order was cancelled, when I tried to reorder the exact same items as their customer service suggested, that same part was now listed at €60.77.

That is an increase of more than €40 on a single part immediately after my order was cancelled.

I contacted customer service and asked them to reactivate the order or at least allow me to reorder under the same conditions, with the same prices and discounts that were valid when I originally placed the order.

Looking for an original BMW part, this misleading site first had the part as showing and available. An account was created as this could be a good source of such part.
Unfortunately this was a baiting effort. The order attempted to go through Paypal was a sham and disappeared suddenly when attempting to process the order. Tried again after to order the part and not only was the part not available at all, the entire diagram and reference was non-existent.

This site collects your information across borders with evident nefarious intent.

AVOID.

victom of scam placed the order 491118 they email me part are incorrect i said ok issue a refund and they stop repliyng do not buy anything from them its fake web take your money you will get nothing

I had a great experience purchasing genuine BMW parts from Hubauer. The ordering process was straightforward, the parts arrived well packaged, and everything matched the original BMW specifications perfectly. The prices were competitive for genuine OEM parts, and the delivery was reliable.

What I appreciate most is the confidence of knowing that I am receiving authentic BMW components rather than aftermarket alternatives. The parts fit exactly as expected and helped keep my vehicle in excellent condition.

I would definitely recommend Hubauer to anyone looking for genuine BMW parts and professional service. I will gladly order from them again in the future.

I had a great experience ordering some BMW stuff. I got the stuff delivered to Denmark within 1 week.

Don't know why so many negative feedbacks but I had great experience every time, till now I ordered few times and everything went 10/10. Shipment was at most 1 week to Croatia, so anytime I need OEM parts I will order from this seller

Hard to understand all the negative feedback left here... I had a great experience ordering stuff here and got it all delivered to Sweden within 1 week. Overall great experience and i will definitely be back again! ⭐⭐⭐⭐⭐

Bought an additive. They send you tons of emails for an order. I don't know if it's due to the legality in Germany but it's overwhelming. I'm ok with that because that's manageable.

Second, the order was made. Carrier was, supposedly, contacted for shipping. Full steam ahead then ... order was cancelled and money refunded. Bitter sweet. I don't get it ...

Explanation from after sales: They send this product by airfreight and, as it is inflammable, air carrier declined sending the item. I say BS to this reason and that's why I penalize dishonesty with this review. Because, if you aren't dishonest, then you're being completely incompetent. How do you want me to believe you have a business and sell to the EU and outside the EU and you don't know the basic shipping rules ? Why don't you send it by a land carrier instead then ? Come on! BS! A waste of my time.

Worst. I revisited the product page after all this and product price and availability are gone. They now show a "Price on request" instead of the buying button. Makes you wonder, huh ?! Well, let me tell you what happened. You accepted my payment, you hit next, next, next on your system without checking product availability in stock and then, when you searched for it, there was none left. The worst part is, instead of being honest and saying the truth, you went the extra mile lying and messing up with the customer.

This is the last time you'll hear anything from me.

As a side note, it seems most positive reviews come from the Netherlands, less from the UK. Well I'm not from any of these. Maybe that's why I wasn't as lucky ... I'm from the EU though.

They canceled my order because they told me my VAT number was not valid, I sent them PROOF THAT IT IS and they still refuse to take my order without VAT which is ILLEGAL. They cancel my order without notice and the customer support is ABSOLUTELY CLUELESS.

DO NOT ORDER FROM THIS WEBSITE, I HAVE FILED A COMPLAINT TO THE GERMAN TAX AUTHORITIES.

I ordered parts that say "in warehouse". It took a week then they contact me for noncense of this order. Second week passed, still packet not send out. BAD experience.

Absolutely dreadful to deal with, completely incompetent and drag everything out by taking days to reply to any message sent.

Also laughable that they use a review site which lets them chose who can review to make sure they don't get these bad reviews on their website & have a false high star rating

The absolute worst store i have ever dealt with in my professional career. They use Chat Bot AI to reply to email enquires which lead to information provided being highly unreliable and incorrect. this happened on 3 separate occasions. They advertise products as available and ready for immediate dispatch and then cancel your order 24 hours later, this happened on 3 seperate occasions. Even if you email them to confirm parts are available and they say yes there is more than 100 in stock, they will cancel the order the next day as the parts are not available. this leads to alot of bank fees, FX rate currency loss depending on your location. I would not recommend, they are a store front and not a real store. 0 out of 10.

Ordered for the first time, order contained a bumper grille that I selected to be painted to body color from the product page - thought initially that this would be a great way to serve your customer. But I was wrong. I got an email from customer service next day that I selected the part to be painted but added no paint to the cart and how I wanted to proceed with the order.
(I tried to search the webshop for paint with my car's color code before ordering and if there was any information of this part painting on FAQ. No results. I added color code and VIN information to the grille on the product itself).
I answered politely that I was unaware how to add the paint. I asked for the correct item and also price and lead time for the painting process and said that we can choose then to either leave it primed or paint it.
The next response was rude, unhelpful and just plain wrong:
"You need to add the paint in the cart.

You can order again, we have cancelled your current order."
After that, they increased the price of the items I had just ordered, not just the grille but other parts as well. Not by huge amounts, 5-10% but as a principle it matters and also on a 400 EUR it isn't just a couple euros. So it definitely was not a huge pricing mistake I spotted and was taking advantage of - they were just being rude and greedy. I didn't agree on canceling my order and replied that I wanted to continue with the unpainted part and same prices for other parts I ordered just a while back. Surprisingly they don't respond to the question and only advise to order again.
They don't respond to your questions, even though their e-mail template politely tells in every message "Let us know if you have any further questions."
I only wanted instructions how to add the needed items to the cart - nothing else. Instead, I got screwed and left with a sour experience. Why would I order again, they might cancel again next time again if they so please? They have 4 check boxes to read and sign before agreeing to ordering and yet they themselves treat their customers like trash. Really really poor experience overall and I recommend others to purchase from somewhere else.

I don´t get where the bad reviews come from... Price is good and everything is OEM.

We don't have enough people in the dealership, we can't offer you a test drive or help with consultation - This is the response I got from the Sales executive!

This is in spite of me booking the appointment from the BMW account on the BMW portal almost 13-14 days before.

Totally broken systems! Instead of a customer, It is the dealership/Companies who are kings!

I was not even asked for water or coffee!

Poorly designed dealership, the Information counter is way back hidden behind all the cars parked inside the dealership even behind the coffee area!

Parked cars in the dealership were locked!

No logic whatsoever!

Save your time people. Forget the premium experience, the Hubauer dealership gave me the bad experience.

When I posted the same review on the Google, the Hubauer Dealership rather blamed me and said I didn't show them any proof of appointment. Well, go and check with BMW. Because, I booked appointment through BMW Portal!

I don't recommend to shop at this site at all. We got the wrong part delivered (another was shown in the web site which we thought we bought). Instead of just sending the correct part or just an additional screw we are still being asked to send photos of the parcel and received parts. We have sent all pictures we can but since the parts was not properly packed the support requires picture of package material that we did not receive from them. We just got  a cardboard and then the parts in plastic bags wrapped in plastic. We have now spent 5 emails trying to clarify this for Hubauer support but are still asked to send photos of parcel and parts. Do not expect to get support here and don't trust the photos on their web page since they are not showing what you get!

They canceled my order because they dont know how to check Business is it real or not

Good products, good packaging and swiftly received in The Netherlands. Better pricing than in our country.

after market parts being sold as OEM parts. came in plastic bags with no label on it. Also i was emailed that my shipping was delayed with no ETA provided and so I had to order from elsewhere. when i told the support that i want to return, i was informed that i have to pay for their laziness and late delivery of my order and that they will deduct 7 Euros. Upon reminding them that this was a delayed order with no ETA I was informed that I should have waited for another 24 hours before ordering from another seller. So I should keep my problems and urgency aside and wait for them with no ETA before ordering. you are better off ordering from somewhere else than to waste money with them, it's not worth it.

They took my Money and I never received what I ordered. Now they don't respond to my emails.
DO BUY ANYTHING AT THIS WEBSHOP EVER!!! You have been warned!