Canceling order without a reason and hiking prices after that
Ordered for the first time, order contained a bumper grille that I selected to be painted to body color from the product page - thought initially that this would be a great way to serve your customer. But I was wrong. I got an email from customer service next day that I selected the part to be painted but added no paint to the cart and how I wanted to proceed with the order.
(I tried to search the webshop for paint with my car's color code before ordering and if there was any information of this part painting on FAQ. No results. I added color code and VIN information to the grille on the product itself).
I answered politely that I was unaware how to add the paint. I asked for the correct item and also price and lead time for the painting process and said that we can choose then to either leave it primed or paint it.
The next response was rude, unhelpful and just plain wrong:
"You need to add the paint in the cart.
You can order again, we have cancelled your current order."
After that, they increased the price of the items I had just ordered, not just the grille but other parts as well. Not by huge amounts, 5-10% but as a principle it matters and also on a 400 EUR it isn't just a couple euros. So it definitely was not a huge pricing mistake I spotted and was taking advantage of - they were just being rude and greedy. I didn't agree on canceling my order and replied that I wanted to continue with the unpainted part and same prices for other parts I ordered just a while back. Surprisingly they don't respond to the question and only advise to order again.
They don't respond to your questions, even though their e-mail template politely tells in every message "Let us know if you have any further questions."
I only wanted instructions how to add the needed items to the cart - nothing else. Instead, I got screwed and left with a sour experience. Why would I order again, they might cancel again next time again if they so please? They have 4 check boxes to read and sign before agreeing to ordering and yet they themselves treat their customers like trash. Really really poor experience overall and I recommend others to purchase from somewhere else.