I went through an agent i don’t know anything about you until i your first bill
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Review summary
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Reviews shaping this summary
UPDATE Situation sorted. Once you find the right channel (email address is in many of the company’s replies to reviews posted here), it does get resolved snappily. I believe the CS st... See more
Company replied
Customer service was good & informative but I had to wait too long for somebody to pick up the phone & answer
Company replied
Helpful staff, clear website. Good prices at the moment anyway!! only downside was a bit of a wait on hold for someone to answer !!
Company replied
Company details
- #5 of 5 best companies in Energy Supplier
Written by the company
Flogas Ireland, a DCC Business, is a leading supplier of Liquefied Petroleum Gas (LPG), Natural Gas & 100% Green Electricity across the island of Ireland, servicing a diverse range of market sectors and applications including the industrial, commercial, domestic, catering, agricultural and automotive markets.
Contact info
Building 2, 3rd & 4th Floor, The Green, Dublin Airport Central, Dublin Airport, Swords, K67 E2H3, Dublin, Ireland
- 041-2149800
- info@flogas.ie
- www.flogas.ie
3.1
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Billing issues
Have been having issues with billing since january,my bills are all over the place,im sopposed to be billed each month and got 11 bills at the end of april,last bill i got was may 5th,nothing is been done even doh ive been on to customer service so many times,they keep saying we will prioritise your issue to billing department,im so stressed out with how much im going to owe,still now im none the wiser,very little help all round and you cant even talk to someone from billing accounts..its madness carry on..
22 July 2026
Unprompted review
Reply from Flogas Ireland
Hi Keith
I completely understand how disappointing and upsetting it must have been not to have this resolved fully to your satisfaction and I am keen that we get a resolution for you.
If you could please send your account details to SocialEscalations.at.flogas.ie, I'll have our Escalations Team address this immediately and understand where we failed and rectify it.
Thank you for bringing this to our attention, and we appreciate the opportunity to put things right.
Kind regards,
Gill G.
Customer Experience Team
Save yourself the stress
Please explain to me flogas why when I ring nobody can help me with my complaint , apparently it’s only through email which I never get a reply from either the only time a get a reply is when I contact the cru that’s the only time I receive an email , and I know your going to say please send account details to social escalations etc but have already done everything and nothing !!!! It’s ridiculous
22 July 2026
Unprompted review
Reply from Flogas Ireland
Good Afternoon Keith,
I'm sorry to hear about your experience. I completely understand how disappointing and upsetting it must have been not to have this resolved to your satisfaction.
If you could please send your account details to SocialEscalations.at.flogas.ie, I'll have our Escalations Team address this immediately and understand your issue and provide an update.
We are here to help when things don't go right in our process so I would be keen to support you in this case.
Kind regards,
Gill G.
Customer Experience Team
Excellent rewards and initiatives to…
Excellent rewards and initiatives to thank customers for joining up
19 July 2026
Reply from Flogas Ireland
Hi Maggie,
Thank you for taking the time to leave us such a lovely 5-star review.
We're delighted to hear that you appreciate the rewards and initiatives we offer to thank our customers for choosing Flogas. We always want our customers to feel valued, so it's wonderful to know this made a positive impression.
Thank you for choosing Flogas. We really appreciate your feedback and look forward to looking after you for many years to come.
Kind regards,
Gill G.
Customer Experience Team
Reply from Flogas Ireland
Good Morning,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found the sign-up process easy. We aim to make switching to Flogas as simple and straightforward as possible, so it's great to know we delivered that experience for you.
Thank you for choosing Flogas. We really appreciate your feedback and look forward to looking after you.
Kind regards,
Gill G.
Customer Experience Team
A company like another
I had the occasion to sign two contracts for electricity and gas with flogas and although their prices with an entry offer were attractive, I can't say that their practices or customer support was good.
I signed the first one for a 250 EUR credit and they clawed it back when I switched providers on the same day my contract ended, on a technicality that they were quick to point out.
At the end of the second one there was a discrepancy where I told them to end my contract on a certain date with ample notice, and they just added another week to it. When contacted the customer support just left me on read. Love these companies.
The only good point they would have is that their billing system is ok.
TLDR: transparency 0%, amicability 0%, but they'll make sure to grab your money.
31 July 2025
Unprompted review
Reply from Flogas Ireland
Hi Josh,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We appreciate your comments regarding both the welcome credit and your contract end date. While welcome offers are subject to terms and conditions, we do have discretion to review individual circumstances and, where appropriate, apply a goodwill adjustment. If we have made an error in how this was applied, we'd be happy to investigate and put things right.
With regard to your contract end date, these are agreed and confirmed at the start of the contract and cannot be amended during the term. In some cases, electricity and gas contracts may have different end dates due to the way they are established within the energy market, which can occasionally cause confusion.
Most importantly, we're disappointed to hear that you felt your concerns were not responded to, as this is not the level of service we aim to provide.
If you're happy to do so, please email your account details to SocialEscalations.at.flogas.ie, quoting your Trustpilot review. We'll carry out a full review of your account, including the welcome credit and contract timeline, and contact you directly with our findings.
Kind regards,
Gill G.
Customer Experience Team
I availed of the free EV charger offer.
I availed of the free EV charger offer.
When I was switching over from another provider I was going to be hit with a €490 exit bill. Flogas were kind enough to postpone my change over for 2 months.
20 July 2026
Reply from Flogas Ireland
Hi Michelle,
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that you took advantage of our free EV charger offer and that our team was able to support you with your switch. We understand that timing can make a real difference, so we're pleased we could work with you to delay your changeover and help you avoid unnecessary exit costs.
Thank you for choosing Flogas. We really appreciate your feedback and look forward to supporting you for many years to come.
Kind regards,
Gill G.
Customer Experience Team
Exit fee applied while still trading; CRU found multiple failings
I am a small business owner who was charged a disputed exit fee by Flogas in January 2024, nine and a half months before I vacated my business premises. Flogas produced four different figures for the same alleged debt across its own correspondence — €2,500, €2,359.08, €2,165.88, and €2,190.48 — with no reconciliation provided. The fee had been written off internally by Flogas in March 2024 with the notation "No copy bill available," then silently reinstated in March 2025 with an identical notation and no new justification.
Three call recordings — dated 14 November 2023, 15 February 2024, and 19 February 2024 — were confirmed in writing by Flogas's own Data Protection Officer on 29 May 2026 as held in cold storage. None were ever delivered. Flogas's own written statements about whether these recordings had been delivered were contradictory within the same eleven-day period in June 2026.
The Commission for Regulation of Utilities investigated (ref: CRU-54457-M2M7) and issued its determination in July 2026. While the CRU found Flogas was contractually entitled to charge the fee — which Flogas had internally written off on 2 June 2026, framed as a "gesture of goodwill" — the determination also recorded multiple specific failings against Flogas:
— Flogas added my landlord to the energy account without his knowledge or consent. The CRU's own words: "The CRU considers this a failing on Flogas' behalf."
— Account and complaint management "could have been handled better," citing bank charges applied during an active complaint, debt collection while the dispute was unresolved, and delays in customer service callbacks.
— A formal "technical uphold" against Flogas for regulatory reporting purposes, for "delays and poor engagement" with the CRU's own investigation — the CRU's own words: "did not receive the relevant information within the SLA required... prolonged our investigation and we do not consider this was reasonable." This sits on Flogas's regulatory record independently of the substantive outcome.
A separate Data Protection Commission complaint (ref: DPC0526889105) remains open and active, concerning the withheld recordings and the Data Protection Officer's contradictory written statements.
CRU's own Customer Care Annual Report 2025 (Ref: CRU/202698, published 30 June 2026) records that Flogas's complaint volume rose 227% in 2025 — while every other major supplier's volume fell (Electric Ireland -40%, Bord Gáis -23%, SSE -28%) — with 42% of that increase falling in Q4 2025, the same quarter Flogas completed a full vendor-switch of its billing platform. Flogas had the highest complaint rate per 10,000 customers of any Irish energy supplier that year.
The CRU's determination is binding on Flogas but not on the customer.
17 July 2026
Unprompted review
Reply from Flogas Ireland
Good Morning
Thank you for taking the time to share such a detailed account of your experience.
We're sorry that your experience did not meet the standard of service we aim to provide. While the CRU concluded that the exit fee was contractually applicable, we recognised that aspects of the customer journey and our handling of the case were not to the standard we expect. As a result, we made the decision to write off the outstanding balance and have since reviewed the learnings from your case with our teams.
We know we don't always get everything right, but when shortcomings are identified, we use them to improve our processes and the experience we provide to our customers. The feedback from this case has been incorporated into updated procedures to help prevent similar issues from occurring in the future.
Thank you again for taking the time to provide your feedback.
Kind Regards
Gill G.
Customer Experience Team
Flogas electricity
I have just changed to Flogas recently, advised to me by my electricity agent. Good price now and easy change over period.
14 July 2026
Reply from Flogas Ireland
Hi Elma
thank you for taking the time to leave us a review. We're delighted to hear that you've recently switched to Flogas and that you found the changeover process straightforward. It's also great to know that you were happy with the value of your new plan. We really appreciate you choosing Flogas and look forward to looking after you in the years ahead.
Kind Regards,
Gill G.
Customer Experience Team
I am absolutely sick of being messed…
I am absolutely sick of being messed around by Flogas. I signed up for a deal a whole year ago because they promised Emerald Park tickets as part of the offer.A year later and I still haven't got them. I called up customer service to get it sorted out, and instead of just giving me the codes, they told me they have to send a complaint to the marketing team that is literally in the same building. Now they say I have to wait up to another 20 working days just for them to look into it.It is an absolute joke. I've paid my bills and kept my side of the deal for a full year, but Flogas won't hand over what they promised. STAY CLEAR!!!
20 July 2026
Unprompted review
Reply from Flogas Ireland
Good Morning Stephen,
f you could email your account number and contact details to SocialEscalations.at.flogas.ie, our team will be happy to investigate this for you and work to get it resolved as quickly as possible.
If your order relates to last year, the offer was unfortunately a time-limited promotion. However, we'll still ask the team to review your account to see what options may be available and whether there's anything we can do to help.
Kind Regards
Gill G
Customer Experience Team
Flogas took charge of switching my…
After an initial hicup regarding the date of switching for my Electricity account, I am happy to say that my experience with Flogas thus far has been positive.
13 July 2026
Reply from Flogas Ireland
Good Morning Ashwin,
Thanks so much for sharing your updated experience.
Apologies you needed to escalate up to us but delighted that Shane was able to resolve.
Kind Regards,
Gill G.
Customer Experience Team
IF I COULD GIVE ZERO STARS I WOULD
IF I COULD GIVE ZERO STARS I WOULD
Absolutely appalling complaints handling process. I opened a complaint on behalf of my vulnerable father who was mis-sold the incorrect tariff by a field sales agent back in April.
After weeks and weeks of calling into the customer service team to be continuously told that its with the complaints department, a department who never make contact other than sending a templated acknowledgment emails and no offer of resolution.
Funniest thing about my complaint is I have offered them a resolution to the issue by simply switching him to the correct tariff without any penalties, but no they continue to bill this man every month and take his money by direct debit, I wonder is that why they are delaying....
Unfortunately they left me no choice but to open a complaint with the Commission for Regulation of Utilities. Hopefully this will improve how they handle their complaints and no one else has to go through this.
20 July 2026
Unprompted review
Reply from Flogas Ireland
Good Evening Lynn,
I'm truly sorry to hear about your experience. I completely understand how upsetting and frustrating this must have been, particularly during what is already a very difficult time for you and your family. Having your father placed on the incorrect tariff is simply not the level of service we aim to provide, and I sincerely apologise for the distress and inconvenience this has caused.
If you could please send your account details to SocialEscalations.at.flogas.ie, I'll ensure our Escalations Team reviews this as a priority. We'll investigate what happened, correct the tariff issue, and work with you to resolve everything as quickly as possible.
Thank you for bringing this to our attention. We appreciate the opportunity to make this right and restore your confidence in our service.
Kind regards,
Gill G.
Customer Experience Team
Reply from Flogas Ireland
Hi Paul,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that our sales representative was informative and communicated everything clearly. We know how important it is for our customers to have the information they need to make the right decision, so it's great to know you had such a positive experience.
Thank you for choosing Flogas. We really appreciate your feedback and look forward to looking after you.
Kind regards,
Gill G.
Customer Experience Team
Easy to set up and stuff is always…
Easy to set up and stuff is always responsive and friendly.Price can't be better for loyalty customer.
13 July 2026
Reply from Flogas Ireland
Good Morning Drazen,
We're delighted to hear that you found the setup process easy and that our team has consistently been responsive and friendly. It's also wonderful to know you feel you're receiving great value as a loyal Flogas customer. We really appreciate your continued support.
Thank you for choosing Flogas. We look forward to continuing to look after you for many years to come.
Kind regards,
Gill G.
Customer Experience Team
Reply from Flogas Ireland
Good Morning Gabriella,
Thank you for taking the time to leave us a wonderful 5-star review.
We're so pleased to hear that you found your experience with Flogas to be fast and easy. Providing a simple, efficient service for our customers is something we work hard to deliver every day.
Thank you for choosing Flogas. We really appreciate your feedback and look forward to looking after you.
Kind regards,
Gill G.
Customer Experience Team
Happy customer for 2 years
I had been a customer for over 2 years, the customer service is extremely good and every agent i spoke to was extremely friendly, I unfortunately had to move as I recently got a EV and they did not provide any day/night tariffs, If they where to reconsider and provided a day/night tariff i would be very happy to return.
16 July 2026
Unprompted review
Reply from Flogas Ireland
Good Afternoon C McB
Many thanks for leaving your feedback. We really appreciate that. I am working with the team to understand why we could not move you to that tariff and will have someone reach out if you could pass on your details to SocialEscalations.at.flogas.ie
Kind Regards
Gill G
Customer experience Team
Good people in company
9 July 2026
Reply from Flogas Ireland
Good Morning
We're delighted to hear your kind words about our team. We pride ourselves on providing friendly, helpful service, so it's wonderful to know that this was reflected in your experience.
Thank you for choosing Flogas. We really appreciate your feedback and look forward to continuing to serve you.
Kind regards,
Gill G.
Customer Experience Team
Reply from Flogas Ireland
Hi Isabel,
Thank you so much for sharing your feedback and awarding us 5 stars.
It's wonderful to hear that your changeover to Flogas was easy and that you felt well informed throughout the process. Keeping our customers updated and making the switch as smooth as possible is something we really strive for.
Thank you for choosing Flogas. We truly appreciate your feedback and look forward to looking after you.
Kind regards,
Gill G.
Customer Experience Team
Reply from Flogas Ireland
Good Afternoon Mr. McCloskey
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found the changeover process simple and straightforward. Making it easy for our customers to switch to Flogas is exactly what we strive for, so it's great to know we delivered that experience for you.
Thank you for choosing Flogas. We really appreciate your feedback and look forward to looking after you.
Kind regards,
Gill G.
Customer Experience Team
Process went smoothly
1 July 2026
Reply from Flogas Ireland
Afternoon Anne,
We're delighted to hear that your experience with Flogas was a smooth one. Making the switching process as straightforward and hassle-free as possible is something we work hard to achieve, so it's great to know that's exactly how you found it.
Thank you for choosing Flogas. We really appreciate your feedback and look forward to looking after you.
Kind regards,
Gill G.
Customer Experience Team
4 months to close an account
The customer service is terrible from the time I started to deal with them until now, they cant do a thing properly. My late father passed away and the way they handled this. Took weeks of emails phone calls, constantly supplying information and details over and over again. Eventually they set up accounts again not the way it should have been done, dealt with another supplier Bord Gais and Electric Ireland when another relative passed. Then months later I received 2 years of bills for my father no reason given. Emailed to ask why, no reply ! I emailed to close the accounts and waiting on the closing team to reply 5 days now, email again. Have told them not to issue bills to the address but reckon they will as they don't listen or follow any instructions- the constant over and over exchanges with them to set up accounts when they did get all the details weeks earlier they admitted this numerous times over the phone, and their own customer service not sure why accounts were not set up correctly. I added meter readings and accounts not updated. From start to finish their customer service is appalling. Its not until you have to deal with them that you will find their failings. EDIT - just got an email to say it takes 16 weeks to close an account 4 Months !!! what a joke of a company! Why anyone would use them is beyond me
15 July 2026
Unprompted review
Reply from Flogas Ireland
Good morning Geraldine,
*Update - Good morning Geraldine, I'm sorry that this still hasn't been resolved for you, and I appreciate how frustrating that must be. As requested previously, could you please email your account details to our Social Escalations Team? This will allow us to review your account as a priority, investigate what's happened, and work with you to get this resolved as quickly as possible. We look forward to hearing from you so we can help. Gill *
I'm truly sorry to hear about your experience. I completely understand how disappointing and upsetting it must have been not to have this resolved, particularly at what is already a very difficult time. We clearly haven't provided the level of support you should have been able to expect, and for that I sincerely apologise.
If you could please send your account details to SocialEscalations.at.flogas.ie, I'll have our Escalations Team address this immediately and understand where we failed and rectify it.
Thank you for bringing this to our attention, and we appreciate the opportunity to put things right.
Kind regards,
Gill G.
Customer Experience Team
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