Prepaypower Reviews 

I just dealt with Niya and she assured me i will receive what i asked for. She was very nice

I was on call with Raj, he was extremely helpful and sorted my issue quickly and efficiently, thank you.

The lad was make nice conversation and help to deal with issues thank you very much

Curtis turned up on time , did the job professionally , helped me set up the app and then tidied up afterwards . Excellent service . Thanks.

100%..fast, efficient, resolved issue under 5 min

Priyanka in customer support was very helpful and solved my issues. Great communication and a credit to prepaid power.

10/10 thank you Raj. Pre pay power customer care is fantastic

Just needed to register my account and Nivya helped me out so much they were amazing at what I needed help with Couldn’t have been helped any better and was quick and easy too Thank you for your help Nivya 5Stars all round ✨✨✨✨✨

Always so helpfull great service from prepay great resolution in issues and the customer care team cannot fault it all round would not change prepay power as said towards others that i had in for electricity and gas prepay tops um all ..

I had excellent customer experience with prepay. Very professional staff. They are very dedicated in sorting queries out. Thank you regards joe

⭐⭐⭐⭐⭐ OUTSTANDING CUSTOMER SERVICE – RENCY DESERVES TO BE RECOGNISED!

I honestly cannot speak highly enough of the incredible service I received from Rency at PrepayPower. In a world where customer service can often feel rushed, impersonal, and transactional, Rency was an absolute breath of fresh air. She went above and beyond in every sense of the word, and the level of dedication, professionalism, patience, and genuine care she demonstrated was nothing short of exceptional.

From the moment she assisted me, it was clear that she takes genuine pride in her work. She listened attentively, took the time to understand my situation, showed outstanding knowledge and commitment, and made me feel heard, valued, and supported throughout the entire interaction. Nothing felt like too much trouble for her. She demonstrated initiative, empathy, excellent communication, and a willingness to go the extra mile that truly sets her apart.

Rency is the definition of what outstanding customer service should look like. She didn’t simply do her job; she went above and beyond my expectations and turned what could have been an ordinary customer service interaction into an exceptionally positive experience. Her attitude, work ethic, and dedication reflect tremendously well on both herself and PrepayPower as a company.

I genuinely hope this review reaches her management team because employees like Rency deserve to be recognised, celebrated, and appreciated. Exceptional customer service should never go unnoticed, and I would hate for the effort she puts into her work to go unacknowledged. She is a credit to your team, and if more customer service representatives approached their roles with the same level of commitment, compassion, and professionalism as Rency, the standard of customer service everywhere would be significantly better.

Rency, thank you for being absolutely brilliant at what you do. Your efforts made a genuine difference to my experience, and you deserve every bit of recognition that comes your way. Please know that your dedication does not go unnoticed by the people you help. PrepayPower is incredibly fortunate to have someone like you representing the company.

If I could give more than five stars, I absolutely would. ⭐⭐⭐⭐⭐

Outstanding service, outstanding professionalism, and an outstanding member of staff. Thank you, Rency!

Worst customer service , worst engineers, 12 days into my cooling off period spent hours on the phone over last few days and still no one has come back to fix my electricity or contacted me about it. Hasn't worked since the installation. I need PrePay to come out and Fix what they broke before I cancel and I can't get them to come out, getting passed and put on hold for over an hour today , an hour last Friday and hour the day before and the "Credit" I got for signing up is being used up with nothing working in my home.

They need to fix what they broke so I can cancel and recommend that no one goes near them.Don't be sold on the 'app is handy' idea. Steer clear!

I have been with Prepay Power a long time now. I find it very good as to the way you can keep an eye on your usage and it notifies you when you are running low. I did have a small query one day regarding the app and I spoke to Zaid.
To say that Zaid was very helpful is an understatement. He was very polite, understood my query, investigated my query and had it all sorted in no time.
A lot of companies just try to get you to join, but then they have no interest in helping you. Shower, my experience from speaking to Zaid yesterday, really assured me that I made the correct decision in joining Prepay Power all those years ago.

I spoke to Vaishnavi and she was polite and extremely helpful in managing my query. Query solved and full explanation given on details . A great customer experience !
Shaun

Shoutout Neha she the goat I hope yall treat her right and pay her good

Raj was incredibly patient and kind dealing with me yesterday. Would like to ay big thank you Raj for looking after me with great patience. Caroline Thompson.

I had Nivya help me this morning and she was excellent. Very informative and polite. Nivya kept me informed at every step. Excellent!

I had wonderful support from Rency who explained everything well and sorted out my problem straight away