Deutsche Post Reviews 

I paid for the Nachsendeservice and suspected it wasn't working properly, so I asked a friend to send me a letter to my old address to test the service and the letter was returned to her two weeks later. I then called the customer service of Deutsche Post and not only was I given no help, but the customer service person was so rude. I have never experienced anything like it.

Received 2 packages through this service, both extremely slow ~2 weeks from Germany to France and the last one arrived not only 2 weeks later but also damaged.

Dhl is incompetent and it seems to get worse with time. Downhill with everything here.

Very poor customer service. No customer service agent I reached was able to communicate in English, and the online contact forms seem to be handled largely by automated responses that do not address the actual issue.

Delivery attempts are also unreliable. In my case, a parcel was returned to the sender without any proper delivery attempt and without a valid explanation.

Overall, a very frustrating experience with both delivery and customer support.

This message is not meant to criticize, but rather to express my disappointment and distress and, if possible, to find a solution to my problem.

On Saturday, August 1, 2026, my friend went to a shipping agency in Kaiserslautern and asked to send my documents via DHL to Cameroon, specifically to the DHL branch in N’lonkak, Yaoundé. The man who took the package assured him that this was possible and that I would receive the package by Wednesday, August 5, 2026.

Unfortunately, as of today, August 6, 2026, I have received neither a phone call nor an email notifying me of my package’s arrival. When I track the package on their website, I don’t see any details about it other than the drop-off date. Perhaps this is because it’s an international shipment.

So I went to the DHL branch in N'lonkak, Yaoundé, but they had no information about my package. I called the landline number for DHL’s headquarters in Cameroon, +237233500900, and gave them the package number: RT548410825DE. They explained to me that this wasn’t a DHL shipment but rather a Deutsche Post one, and that I needed to go to CAMPOST. It’s worth noting here that, based on this information, the man who had handled this shipment had lied to us, and I don’t know why. Nevertheless, I went to the CAMPOST branch in Nlonkak, Yaoundé, but there was no package received in my name. Stressed and afraid that the package had been lost, I then went to the central post office, where CAMPOST’s headquarters in Yaoundé is located. The woman who greeted me checked the system and informed me that my package had not yet left Germany, and that even if it were to be shipped, I would have to wait at least one month and two weeks before I could expect to receive it, since there is no express shipping service through the postal system. I was shocked.

I would like to clarify that I have an appointment on August 18, 2026, at an embassy here in the country to apply for a visa. My passport and diplomas are in this package that was shipped. That’s why we chosed DHL, which is faster. I had sent them (my documents) as part of my professional qualification recognition (Anerkennung) process with the Regierungspräsidium in Stuttgart. Without these documents, my appointment will be canceled.

After being informed of this situation, my friend went back to that branch, but the man who received him said there was nothing he could do. He gave him the customer service number. He called twice and was transferred successively to two supervisors, but neither of them gave us a clear answer. However, they both acknowledge that the package is still in Germany. They say there’s nothing more we can do on our end. The woman, the second manager he spoke with over the phone, said she could cancel the shipment but that we would have to wait another 14 days before the package is returned to his address. How can a package that’s still at the same branch near his home take 14 days to be returned to him? They won’t let us cancel the shipment ourselves, and we can’t speed up the current shipment either. I’m devastated and stressed out. I need help finding a solution so I can get the documents and make it to my appointment.

As someone who worked at D Post for 11 years, there's a lot to tell. However I must say, I came without having studied anything, new at the language in this Great country, and DP game me an opportunity to integrate. I loved working on my own, being outside and meeting people. The thing I probably didn't find so great is the fewer opportunities to know my colleagues and spend time, the relationships would have meant a lot. I leave after 11 years because of an injury, am grateful for the opportunity, what I would advise someone who would want to do this job is, think about the long run, perhaps after 10 years change to a less physical department. Otherwise, it's a great place to learn independence, endurance and hard work. All the best and I hope this helps.

I am a bit shocked by the levels of “service” or the absence of it i d say.
Definately the worst in EUrope.
If possible use other carriers as you ll be insulted for your own money otherwise…

If I could leave less, I would. I sent a package to Germany from Canada. I'm from Canada so I only speak English. They hang up on me several times because none of their staff could help me in English. Never would Canadians not help their customer, DE has a lot to learn.

I sent a letter on 12th March and it hasn't left the country for 4 weeks. It was returned to me for no reason THREE different times! I never received the full refund after sending FIVE different emails and opening support tickets with non-existent customer support.

They say tracked letters are insured but here I am waiting on a refund that I will never receive because these are frauds.

You are directly lying to me with no shame in your post office, whenever I call you, AND on the email too. You people are embaressing!!!

Useless service. They ask basically premium delivery service fee but package have not arrived even after 3 weeks. DO NOT RECOMMEND!

I order protein powder from a company in Germany and I always make sure to order more before I run out cause ALWAYS it takes much longer than the estimated time as the company uses Deutsche Post DHL

This service is completely useless and it's just a way to steal your money. I tried it for 1 year and all the mail that should have been forwarded was returned to the senders. Some senders could contact me by email or call me but others (I might not even know how many) were sadly just lost or discarded. Good luck getting to the right department to file a complaint or get clarity on what's happening. It was easier to take my money though. Unprofessional and incompetent.

My shipping whas cancelled while in transit, never delivered, and no information or updates were provided by the company, about what they would do with the package.
It happened in DECEMBER, and the last 4 months I've been trying to reach the costumer support, with no reply. All my requests were neglected.
I NEED MY PACKAGE BACK, it's been four months!

My recommended letter was shipped 13th of February. From Germany to Denmark. The 5th of March I get a message that the letter couldn't be delivered and that the letter was shipped back to Germany from Montreal, Canada. Yesterday the 10th of March it was still not with the person who sent the letter. I hope today is my day, today is gonna be my day. It was my passport that the embassy sent back to me (it took 3-5 days to send it to them from Denmark) and I am travelling Monday with no possibility to do an emergency passport so really it all depend on Deutsche Post, I have never experienced the postal service taking one month before. We did a nachforschungsauftrag more than a week ago but didn't hear anything back, so that was pretty useless. The service is awful as well. To call them you talk with a bot, if you are lucky they send you through to a real human, but when you get through they say "No English" and hang up. Then my friend who speaks German tried to call them for me, to that customer service told him that they already talked to me, lies. Last time to use Deutsche Post or DHL. I just hope my letter is gonna be with the sender today, tomorrow or Friday so I am going to buy a plain ticket for 200 eur and pick it up, yay. Deutsche post is not reliable at all and the customer service or lack of it is a joke. An awful experience, lesson learned I guess, never again. DO NOT TRUST THEM WITH IMPORTANT DOCUMENTS OR GOODS.

Update:

Today is the 17th of March. It still hasn’t arrived and no updates. They haven’t replied my e-mails or the investigation. It is more than a month. We missed our travel the 16th because of this delay and had to move it a month. When you Call they hang up and say they don’t speak English. My friend who speak german tried to Call for me but they also hung up on him and Said they couldn’t help. Rude.

Worst Company Ever. And they give the worst most useless feedback to reviews here. I wish I could give them minus 1000. It Will be cheaper and sager to just go and give your post in person. Dont risk it.

Mailed a package on Sept 23, 2025 and as Feb. 9, 2026, have not received it. US Citizen that mail some of my clothes back to US. Have tried everything to see where it is and they sent it back to this post office I was told. Tracking # CR908021655DE

Where is my package? What is wrong?
Please respond in English>

One of two international parcels sent from Hamburg to Novi Sad on 10 October arrived only on 20 January.

The parcel was officially opened “for security reasons” and repacked by Deutsche Post. According to the customs declaration, it contained food and gifts.

However, most of the contents were missing upon delivery. The original parcel weight was 4.9 kg, while the delivered parcel weighed approximately 2 kg.

No prior notification was sent to the recipient that the parcel was waiting at the post office.

The second parcel from the same shipment is still missing.

Extremely slow delivery, missing contents after “security inspection”, and no transparency.

Very bad experience with them....been 5month and I haven't received my package....not until I filled a complain to @Deutschepost890 on telegram they fix the problem

If you value your time and money, avoid any shipping route that passes through Frankfurt, Germany. My parcel (SHUA7763947591 via Nova Post) has been held indefinitely by German Customs at Frankfurt Airport since 23 Dec 2025 with zero communication and zero accountability.
​The government service here is utterly incompetent and creates a massive bottleneck for international trade. It is a "black hole" where property disappears into bureaucracy. I strongly advise businesses and individuals to bypass Germany entirely and use more efficient European hubs. Their "service" is a deterrent to global commerce. Avoid at all costs.

Michael Meier

I am highly displeased that I am waiting 18 days for my delivery and have not received it yet.

Absolutely terrible service. I am looking to make a formal complaint about a Deutsche Post employee and it is simply impossible. The complaint form on the website doesn't work, the two email addresses I have found do not work, the ChatBot is a joke. How can someone raise a serious issue that needs addressing with a company that simply does not care and is not interested?